Reviews for XERO SYNC by BOLD

I'll pretty much echo what a lot of other reviews have mentioned recently. For a free app it's ok. It works mostly but then the feed breaks down occasionally and there is no mechanism to notify you when it happens so you may not discover it until you do reconciliations in Xero and find that transactions are missing. I don't know about anyone else but I have my hands full with running my store and my business, I don't do this task everyday so that means it could be a month or so of a broken feed before I notice. The answer I got on this was "oops unfortunately that functionality is not yet available". Then on top of it, I get an email saying "we've done a lot of work on this app recently" blah blah "and now we want to charge a small fee for the app! Oh and btw, your fee based on volume of sales will be $59.99/mo!" I'm sorry what? Who considers $59.99 a month for an app that does no revenue generating, basically passes transactions back and forth (that's it), breaks down and is full of bugs, a reasonable, not to mention SMALL fee??? I emailed them expressing my outrage at the pricing and the fact that the app doesn't even work as it should and was told that yes they've done a lot of work on the app in recent times and will be doing more work in the future. Is there anything else we can help you with??? I had to laugh only because what is the other alternative! Money grab like no other, and very little value. Hate it and will be looking for other solutions ASAP.

this app used to work well and free, now Bold have it there have been a few settings challenges. we pay for Xero Fees and Shopify Fees and now the pricing plan for this app... That said, Brysen called me from Bold real quick and was outstanding support to resolve a setting issue. also discovered that you can only have 1x store connect but Bold are working on a new development to connect multi stores... GOOD ON YOU BOLD! thanks for the outstanding support :-)

It stopped working all of a sudden ! information always missing from the integration so have to do manually anyway!

Outrageous how much they now want to charge their users for this app, which is bug ridden and rarely works anyway. These fees are shocking considering we already pay Shopify fees plus our subscription to Xero. We'll be deleting this App, and all Bold apps ASAP, even if it means doing more work manually.

Piglet In Bed

2019-01-31

United Kingdom

App does its job most of the time, but is buggy, disconnects randomly, makes your accounting cumbersome, and keeps introducing new limitations. The latest price plan change is a joke, as functionality does not justify paying that much money - we will be looking for a better offering.

I installed this app believing that the integration was free because I already pay for both a Shopify subscription AND a Xero Subscription! It's not ok for Xero or Shopify to then start charging more to integrate the two platforms. This is one of the only reasons I choose to go with Shopify in the first place. Not having a free integration between the two platforms, and pricey separate subscription fees, no longer makes Shopify nor xero attractive options.

Following the announcement of charging us a fee, I wrote to Bold to tell them I was not ok to pay for something that requested extra work from us monthly. Indeed, broken bank feeds and transactions get lost monthly: one has to fix these manually, this takes time. Here is their answer: "We understand that there has been a few bugs in the last few months that have caused a ton of manual work from merchants." Seriously?! So if this has required "tons of manual work for merchants", maybe you should fix your app before charging us!!! I am ok to pay for something that works, not for something that does not work.

The fee they want to charge is shocking. I already pay Xero for my accounting. To then pay an app to transfer the info to Xero on top of the fees I already pay is a joke. I'll be deleting this app pretty much immediately. This is a cash grab if I ever saw one.

Does an ok job for a free app, lots of manual work arounds needed, don't think it's worth the pricing they want to charge. Will expect improvements in functionality and support if they want people to pay

So they took a perfectly working FREE app... add bugs and a bucket of exporting issues to it...and charge us $59?!? (Yes, they offer a free plan for people who wish to sell 1 item per day...so it doesn't apply to us). Sorry but not at that price. Currently looking for alternatives and it seems ONESAAS and Expandly looks promising (and a lot cheaper)

Seems to work fairly well for normal simple orders, but it only works occasionally for refunds. We process refunds regularly (which isn't unusual for an online business) so I'm constantly having to manually find and fix these errors. Support said there was no current plan to fix this.... I put up with this when it was a free app, but there's no way this is worth paying any money for.

The app is not good enough to cost the fees that Bold want to charge. We are moving away straight away to another app of comparable price. The new fee structure is completely unjustified.

Since Bold acquired this app it didn’t take them long to start charging for it which until now has always been free. It is obvious from their new pricing plans that they’ve had plenty time to analysis everyone’s data to come up with a pathetic free plan of only 30 transaction, forcing most to move over to the paid tier. I’ve never been a fan of any of Bold’s bug ridden apps and this recent change just gets my back up even more. Prior to Bold acquiring this app it worked like clockwork, when they took over it was one bug after another so NO, they haven’t been working effortlessly to fix the bugs that were there as per the email they sent me, instead they have been fixing all the bugs they created!

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time

This integration has always been free. They suggest I move to the Enterprise plan. So now I have to pay Xero their monthly fee and another monthly fee for their integration!? I'll be researching other ways to work with Xero.

UPDATE - USE AN ALTERNATIVE TO SHOPIFY AND XERO IF YOU CAN. Had this for a while... got it when it was free from Shopify. Well, Shopify sold it to Bold and today I received an email where they had the gall to say there would a 'small' fee for using the app moving forward. 'Small' turns out to be approx. $100 AUD per month. It's just another charge on top of Shopify's many app charges. So, now I'm paying for Shopify, the 'integration app' between Shopify and Xero AND Xero itself. Costs about $500 AUD per month just for these three things. BUYER BEWARE WITH SHOPIFY. IT IS GETTING VERY PRICEY TO USE ALL THE APPS YOU NEED. I'm sure there is a better solution. OLD REVIEW... I love it when it's working! Definitely worth having. Would be great if they could fix the disconnection issues as this creates a bit of havoc for us. Basically, everything is working fine but about once a month Shopify and Xero disconnect and it takes days to get it connected again. Sometimes this is easy... sometimes you have to go to multiple places to try and get someone to give you a straight answer on how to fix it. As most of you know, when you're a business owner, having to chase these things is a real pain.

Great help from Samuel L. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Seems to work well, I had one problem but the customer service team (Brenden) fixed the issue super quickly so I'm happy with it all.

WARNING to anyone migrating to Shopify from another platform and looking at this app to take care of your invoicing to Xero, it will try to export all historical data. It does not have an option to skip anything, and it will do it without your knowledge, and there's nothing support can do for you. We thought we was exporting 2 days of sales, the app decided to try and export 5 years worth, all of which already in Xero from our previous platform. Needless to say our accountant wasn't happy. If you're starting your business from scratch and haven't used Xero for anything already then you're probably fine. If you're moving to Shopify from something like Magento or another platform look elsewhere.

Sadly since BOLD taking over the app, bugs have presented themselves and are not being fixed, rendering the product completely useless... Seems the app is getting worse...

Experienced a problem uploading data into xero contacted the live chat and through help of Samuel, Alexa & mc problem sorted swiftly and efficiently very helpful cheers

I have had a very poor experience with this app due to bugs that create syncing errors. The support team is very slow to resolve open issues and does not provide technical details. The Shopify API is often to blame but it works better with Zapier.

We've been using the app for 2 or 3 years at this point, and while every now & then we run into a couple of headaches Bold is always sure to jump on them & help us out! Seriously, Alexa and the team just went above & beyond after we had some issues exporting. Between them, they figured out where the issue lay & continued to go back & forth with us and our accountant until we were satisfied with the fix. Thank you, guys! <3 BOLD

Necessary if you use Xero - but other than sync up does not really do anything - but it does what it’s supposed to

We have been using this app for over 2 years now, I would avoid if you were looking for a seamless integration, the app has plenty of flaws and bugs that will result in inaccurate information being fed though to Xero, causing huge amount of workload that requires manual correction. The support team replies every 1 or 2 days to try and help, but the programming within the APP is the major let down of it all. Now we are left with thousands of sales invoices, sale payments, credit notes, credit note payments and much more to be manually checked to ensure all errors were corrected. The export report is very basic, it will show X amount has been exported, but you have no way of finding out what has or hasn't been exported, this is a huge problem when you are trying to check each export to ensure the app hasn't messed up again. If you have inventory that requires 100% accuracy with part numbers, this app also will slip, some part numbers will be fed through, some will not entirely, and some will be fed through as an incorrect part number. As mentioned in my first sentence, if you want a trouble free integration, I would suggest you look elsewhere. Hugely disappointed with the app, they need better developers to write their app that doesn't screw up people's business and livelihood. I would wish our experience upon anyone else, we usually leave positive reviews where we can, but this app has cost us a massive amount of resource as all our employees are now working on the accounting to ensure that Xero is error free, and unable to do carry out their originally assigned duty. So unless you wish to have lots of errors in your Xero that you will not be able to easily identify, this is not the app for you as a Shopify owner that already has a million things to do without the need for this amount of stress and unnecessary workload!