Reviews for XERO SYNC by BOLD

I tried this app on my new GorgeousCreatures.com.au site. Support is slow, vague and generally unhelpful. No response from my last email with screen shots and request for help for days. I used this app for three weeks then it made such a mess of my accounts that I had to disconnect and paid my accountant many hundreds of dollar to fix up the duplicates and issues that this app created. It added products to Xero including the tax, the tax rates did not come over accurately for freight account code and Bold support and an app integration specialist could not work out why. You can only select one sales account code as well and I have about 20 different categories that I track so it took massive amounts of editing in Xero to fix the poor data coming through from the Bold app. I had to remove and redo payment to be able to edit the freight tax code for the correct country. Xero is a wonder tool but the Bold app does not work well enough to talk to Xero. It is going to be easier for me to do in manually.

Initially I thought the App worked well however this is not the case at all. We implemented the app through Shopify to bring all our sales into Xero. The challenge is that the sales cannot be allocated to Item codes within Xero which means the information coming in cannot be reconciled correctly. I asked Bold who developed the App to look at this and they said "it is in the pipeline and they have no solution at the moment". So if you want to dump sales into a general sales account fine. But if you wish to allocate against certain product codes in Xero it is currently useless and has now created a massive amount of work for my team when we thought it would reduce it. Very disappointed.

excellent app. definitely recommend!

excellent - a real time saver.

Installed this app and I'm satisfied with it so far.

Melanoboost

2018-05-09

Australia

We moved our three MELANOBOOST stores from MYOB to Xero and couldn't be happier. It integrates perfectly and has resulted in much higher efficiency. The reason I have given 4 stars instead of 5 is simply because our brand runs 3 stores and we can't sync them all into the one Xero account at the same time. They have to be synced manually every day. I'm told the developers are working on this so hopefully there's a solution soon! Thanks team!

Automates the entry of all your sales into Xero. Huge time saver and it’s free!

It just works, it was simple to setup and does exactly what it says on the tin. Perfect.

Great App, makes balancing a lot easier with xero

NEVER AGAIN! This software does not do what they say it will do. You can not use it to write Purchase Orders and track inventory because it doesn’t work with Shopify. They refuse to help you until you have connected your bank account to the software and become a paying memeber. Then once you do that they tell you it shouldn’t be used to track the inventory. You can only use Shopify OR Xero which means you could oversell in Shopify if you choose Xero to track your inventory. This makes handling a large inventory impossible. ADDITIONALLY we tried to cancel this subscription for at least 3 months. They told us we needed to do X. We did. Then we would get billed again next month. They told us we needed to do Y. We did. We still got billed. So now they conned well over $100 from us for software we never used. DO NOT USE XERO!!!

Struggling with this app & the data it sends to Xero. All orders are sent as a whole order which works well BUT if a customer has split a payment, Xero does not identify this, so when reconciling your bank feed, it is a headache. Likewise with payments off lay-by's, there is no line item that comes across for every time a customer makes a payment, so when you cannot reconcile that days takings, you need to scroll through the orders for where & how much the payment was, and split each payment on the invoice against each date so you can reconcile.

I choose to use Xero because it was meant to work with Shopify, but what I found was that it did not load all of the sales and it was meant to continue to refresh and upload any sales every night at midnight, however it did not do this either. I did not find it easy to work with and for all the hype that I had heard about it, there was no support and only short little uninforming videos that didn't show you anything of use for beginners. If felt like 80% of the videos out there just told you how great the program was, well for me it was the biggest waste of $300 that as a small business I won't ever get back again. There was more than this that I found wrong with working with this program, but I have better things to do than continue this rating, like finding the time to catch up on the last 6 months of accounting.

Great app! Eliminates a spreadsheet for me - thanks. It would be nice if there was a bit more of a log of all the entries created in Xero (especially for new users; I had to hunt around a bit to find out what the app had done. It did do everything just fine). My spreadsheet did calculate the PayPal fees too (but it was not always correct!). Shopify fees too don't come across automatically. Turning on the email notification means I had to build an email rule to ignore the 'successes' (especially if no sales), but I couldn't find a way to only get notification of failures, which would be nice. This app certainly saves time..

Here And There Makers

2018-03-28

Australia

Great extension, works seamlessly and creates nice clean entries into Xero. Thanks for making life easier!

Worked just fine during our Xero trial, so we upgraded to a paid account. I will update once we get more orders.

Very Useless app. Orders are exported as paid, and there is no way to reconcile actual bank deposits than constantly removing & redo the fake payments created when exporting data. Merchant fees are exported as a spend money and even if the account chosen should be GST on purchase, it is exported as BAS excluded. They tell you payments can be reconciled against a clearing account, but they can only create a duplicate of receive money transaction instead of a spend money transaction that will balance the clearing account to 0.

This is the kind of app I was looking for my online shopify store furniturestop.co.uk. This app proved to be very useful especially for simplifying the process of accounting.

I've been looking for a Xero integration app for a long time. There was almost a lot to like about this one but it's not quite there. They don't tell you how the integration works and what fields are used. I also don't like that your only options are to call every customer Shopify (no customer details are transferred), or it creates a new customer every upload even if they are in the system. I don't like how it creates a new inventory line if the SKU isn't linked; there should be more options around how and what information is integrated. Nice try, but more work needed to be a functioning app.

Only 2 things needed to make this the perfect app ever. Please allow me to split payment options because at the moment if I have 10 orders paid with in cash and 10 paid with card, they all all just be marked paid to a bank. I would rather have that split into 2 different payment ways (just like PayPal and Bank are split) Other thing is, the automatic API setting with xero is so broke - my orders just disappear and don't sync properly. Which will be problematic when a company has lots of orders

Works as described. Quick easy integration with Xero. Has not played up since I installed it two months ago. All good so far!

I have been waiting for an app for Xero that works. When I first had my site built, the reviews were so bad and I wasn't going to risk it. I have been patiently waiting for this app to be taken over by a good developer and was pleased when it was Bold as they are so good. It is seamless and gives us some hours back.Customer service is fast and helpful. Definitely get this app if you use Xero.

Distinction has to be made between this integration which is being managed and developed by BoldCommerce, and the platform Xero.com I posted a bad review originally because support from Xero.com was non-existant, and I need a solid accounting backend asap. However, Paul from BoldCommerce immediately got in touch with me, and gave me a call to help me with the integration - he was super friendly and helpful and he and the team from BoldCommerce deserve praise. For this reason, I give this integration/app 5 stars. I hope Xero.com support will pick up their act to not disappoint the team from Bold...

At first I thought this was no good...kept deleting the app because I was worried. I think many of my issues were more operator error. Once I persevered and continued to test, the app works fine for me. The only thing I would suggest is make sure your item codes and skus are identical in Xero and Shopify if your tracking skus. Also, i wish there was a better way to allocate cash rather than manually allocating. Maybe there is, but I have not figured it out yet.

Pretty simple setup, does what it says, nice integration for the basics. Great app. Thanks guys!

so far, so good. thanks for the great free app!