Reviews for XERO SYNC by BOLD

Constant problems and errors when transferring data, crappy app just says do it manually. Why am I paying you when I have to do it manually. IT SHOULDNT BE THIS HARD

Had a problem with it exporting from my shopify and contacted Bold support. i recieved great and quick help from Carter and he fixed the problem in minutes.

Update on my original review: I do not recommend this app. I think the only way to improve this app is to scrap the coding and start again. I have errors on approximately 60% of imports. Just quickly - I run stringharvest .com .au - we are a genuine shopify store and small Australian family business, turning over 250-500k per annum so I don't want you to think I'm writing a cranky anonymous review for some dropship nonsense estore. This app is rubbish and I'm so over it, I'd rather go back to manual spreadsheet importing because that would actually have a better success rate and I'd be less angry. This app has never not been buggy and at around 80AUD a month is an absolute RORT. I went over my plan last month so I got charged 8.4USD to import SIX - yes 6 - transactions. In other words 2.11AUD per excess import. What is the rationale, Bold? What have I missed? That's outright theft when half the time it doesn't import all transactions! It loves to fail on your biggest days so when you're busy with sales, there's nothing more joyful than the 11.15pm email saying, again, your Xero import failed. For the third day in a row. oh! and just when the BAS is due. YAY! I repeat - this app is a last resort. --- INITIAL REVIEW from mid 2019: this app has lost me countless hours. it stopped working 27th June last year and since then I get patches where it works but most days fails to export. What a shambles of an 'integration' - and now Shopify and Xero want to charge for it? I am appalled that there seems to be no solid integration between the two - and at this stage of e-commerce this is literally costing businesses thousands of collective hours of bookkeeping misery. You cannot start charging for this service! I'm left with no choice but to spend hours fixing spreadsheets and doing things the old fashioned way. In the meantime I'll face ATO penalties all because I don't have enough hours in the day to fix the mess this BOLDAPPS software has wreacked on my xero. Far out.

This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

Really great support from Rony, he was able to solve my two issues in a matter of minutes. Thanks a lot!

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

Thanks Nick for getting my app to work correctly. Exporting orders to xero nicely now. Seems very easy to use

Bold customer support is excellent. Any issue I've ever had has been swiftly dealt with. If I ever have a query, Gursharandeep contacts me immediately. It is a very customer-centric approach, which as a store owner myself, I really appreciate the effort it takes. Very happy with all of these apps

I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!

Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.

Woefully bad app that just breaks and cannot be fixed. Non-existant customer service. Avoid like the plague.

This app is a disgrace. Cannot export anything today. Fails everytime with zero support from Bold. SHOPIFY you need to address this asap as I will be leaving otherwise. The app has been a disaster since Bold took it. And that's putting the ludicrous pricing to one side. Undermines the Shopify product.

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

After using this app for a year, we're now encountering serious issues. The app has been mapping customer's with the same name (eg John Smith and John Smith) to the same Xero account, despite the customers having different addresses, emails and order numbers. We've contacted support about this and have been told that this is just the basic functionality of the app and nothing can be done about it. The only work around is to ensure that no two customers have the same name. This is clearly not possible when our customers are ordering through a shopify store and input their own name and contact details. The issue has resulted in Xero emailing invoices to the wrong customer's email address, and a handful of justifiably annoyed customers contacting us to accuse us of invoicing them for goods they had not ordered or received. It also raises a number of Data Protection problems. If you are a business that is likely to have more than one customer with the same first and second name, I would look elsewhere for your Xero integration.

I'm changing this from 1* to 3* just because the guys at BOLD are truely great, support and customer service is always good.. However, we are having to move to another app because the pricing on this version is just too high. originally they monopolized it because it used to be free and bold had to take it over. We used to use it on our personalised and ashes memorial jewellery site www.annalise.co.uk

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

We have a low number of relatively high-value transactions so are getting by using the free plan for now. It all works as it says on the packet. We had one issue with some exports and the support team were prompt to reply, very helpful and it's now all smooth sailing.

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

This App doesn't do what it says it does, it will cost you far too much money, and loads of time to make it work. The staff support is arrogant and unhelpful, slow in replying. Stay away.

I am still yet to see one positive review of this app. Absolutely horrible and its ridiculous that we have to pay for this on top of a xero subscription. Not worth it

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!! It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!

First of all, way to expensive especially since it doesn’t work right. We have been in contact with their support for about a month now because we are getting errors with our tax code when importing. They said their engineers are working on a fix. It’s pathetic, I hope someone will add an alternative app to import sales to our accounting software. This one star is for Shopify too on allowing such a horrible company rip people off. Stop gouging every last cent out of everyone. We are paying a huge monthly fee to you anyways.