Reviews for XERO SYNC by BOLD

Activated Nutrients

2021-07-21

Australia

We've been using the app for a few months and everything is going pretty well. Even their support is pretty good, thanks to Nikhil for helping us reconnecting the app with our Xero account.

The reconciling works well, however payments are sent to Xero twice, which is not helpful - and they then tell you that it's a Xero fault, which is not - because it's only started happening since using this app! Not helpful at all! We are dealing with Mo...

Support team (Hamza) are very helpful and was able to address my issue quickly .............................

Thanks Hazma for your prompt response to my tax issues. We were able to fix the issues with your help.

Thanks Hamza for sorting out incorrect tax rates. Good service thanks Now helping me with other issues of incorrect sku being transferred

Thank you Hazma for helping we transfer missing invoices - We had some invoices that has not transferred across to our xero software but Hazma got it working. Great work. Thanks.

Thank you very much Hamza for your speedy response regarding our problem , it is much appreciated that you got back to us so quick!

CottageCurator

2021-01-23

United States

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

SKINKISSED™

2020-12-17

United Kingdom

Apps is very helpful for keeping our Xero up-to date with less to zero manual task. Also, I was able to get a good response from the support particularly Mr. Hamza who's been very accommodating and easy to deal with. He didn't stop until the issue was not resolved.

Great experience with this app. Support staff (Nikhil) was very professional and helpful. Issue was fixed promptly efficiently.

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

White Rock Soap Gallery

2020-11-15

United States

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.

This is a really bad experience with this app and the customer service. It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now. As a paid customer, we are very disappointed.

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up. This means I could not reconcile my accounts. My bookkeeper had to do this manually three times. I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.

AVOID APPS BY BOLD COMMERCE. The app and team behind it remains an utter disappointment. Bloat features were added instead of fixing critical infrastructure. Customer support is absent. Sync breaks without notification. Errors are unsolvable and riddled with cryptic messages like "A NoMethodError occured when saving the order." Unsolvable 500 Error pages. Archived Xero Contacts are impossible to change. Navigation is a pain. The "Mapping" page never loads -- customer support mentioned that it does take 10+ minutes. There is no priority placed into resolving critical bugs for a semi-functional overpriced app. Bold will abandon you and your issues. Original review: Bait and switch scam. Pretended to be an official app by Xero, then started charging $20+/month without notifying users.

I would seriously warn people from using this app. The integration has never worked properly, and I am currently 2 months into a non-sync issue and Bold go dark for weeks with no resolution. I would suggest from my experience that this is reason enough to select another package from Xero. However good Xero is, this integration is reason enough to select something else. And worse than that once your embedded you are stuck with exhorbitent fees for a product that doesnt work... DO YOUR RESEARCH AND READ THE REVIEWS BEFORE YOU GO THIS WAY. I deeply regret it

Really expensive for what you get - no way to NOT export the inventory so it gave me more headaches than it was worth when all I wanted was to export payment data for reconciliation. I've switched to another app which gives me 400 transactions for the same price I was paying for 200 on this app, better and faster customer service too.

If I could give no stars I would. This app makes me want to kill myself... I have used it for around 18 months and at I chose it because it had the Bold Apps name behind it. Well I can safely say that this app is terrible. You need to map each product manually on your store with the entry on Xero because if you don't the app will match your products any which way it likes when you export which will wreak havoc on your stock in Xero and has necessitated us needing to commit close to 90 hours fixing the issues that the app created. I got in touch with support to see if they can fix the issue and they were sympathetic but ultimately blamed the original developer of the app and stated that Bold is unlikely to redo the app as this will take "significant time". So they are very happy to take my money in the meantime but won't do a thing to improve the app. Recently I got in touch with support to see if they can improve the loading of the products for the manual mapping (spoiler, they can't) and they did an export without telling me and it has messed up the mapping of over 80 products. Don't even get me started on the manual mapping interface... the search function does not work and I have to scroll through our thousand+ catalogue of SKUs to match the correct product. Bold... if you are reading this: FIX YOUR APP! REBUILD IT! It is not fit for purpose and it dragging your name through the mud!!!! Update (11 July): Support are now harassing me and want to reset the mapping so they can "test" how the mapping is taking place. Yeah great, then I get to clean up the mess in Xero afterwards. This will only lead to even more of a disaster. They are blaming me because they say that my SKUs are not right on Shopify or Xero or both. There are some variants on Shopify that share SKUs on Xero and there are some SKUs on Xero that are not on Shopify, that is just how business works. I still don't understand why the app can't take this into account/ignore this and just match the SKUs exactly instead of randomly matching them any which way it likes. Even better: why not let the app take a stab at matching the SKUs on Xero and Shopify and have the customer be able to review it BEFORE they need to export the transactions.

I spoke to Ronny for 5 minutes and he explained the app capabilities and found a solutions to my problem. He was very helpful and patient!! Thank you

Wooly Doodle

2020-06-23

Canada

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item. This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected. The app has also been posting discounts to the "rounding" account in Xero. What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice. I really wish this app worked better as we've invested many hours into making this work. Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse. And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.