Reviews for WhatsApp app by SuperLemon

I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!

The App started out wonderful, and i was incredibly happy with it. that being said, support went down the drain, took for ever for support to come back to me and the app was not working as expected. I cancelled my full subscription and deleted the app to move to a competitor that has brilliant support and fixes on the fly!

I have been trying to get a simple request done for the last 2 days now. It seems to be taking a lifetime. When are you going to reply and do? The support has been great so far, I hope it stays that way and my request gets seen to.

It's a good helpful application for me because it makes me handle my customer support easier. Thank you.

It really helped me get good amount of sell that was lost earlier. I applied for WhatsApp API thinking that I would get messages from my customers and handle their query in central place with automation as well but it seems my default number is now locked with them for automated cart recovery message. So far it's fine and they're working on client communication for WhatsApp. Overall, A must use app for store owners. It will pay off itself in just a day or two. A request: Please consider integration with Reviews (Loox/JudgeMe) and Fulfillment status updates via WhatsApp, Reward points system (like smile etc) and finally, return management tools like Return Prime to make it wholesome app.

amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing amazing

very good app but for me its showed that I'm away all the time while I put all days and time as working hours

Muito fácil de usar. Uma ótima ferramenta!!! Estão de parabéns, muito obrigado por fazer parte do meu sonho.

most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.

Muito bom esse app. Pode editar o botão do Whatsapp e ter um botão para que os visitantes compartilhem a sua página.

It was better but most of the time the automated abandoned cart messages don't go. They just put up an announcement stating there's an issue but I get billed inspite of that

Im unable to send you email. Please email me at wecare@mahroze.com and my shopify is mahroze.myshopify.com. Serious Issue!

The email support is so reliable! they answered fast and helped me with my queries. The app is very useful! Highly recommended!

Super, verdaderamente es grais. Las ventas aumentan teniendo esta opcion, funciona perfectamente, la recomiendo.

Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!

No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes

me ha encantado, gracias por la ayuda, esta aplicación es muy util para las tiendas que comenzamos, es muy facil de usar y muy practica.

The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

Good Application reduces manpower cost and saving time. Having very simple Set up & configuration. Overall good

I love it! I use the app to help my customers with Questions & Answers. It´s perfect to give a personalized support...

Massive drop in abandoned cart recovery from 15% to 3 & 5%. Looks like none of the messages are being sent but charged per message as per their fees. Poor experience since the founders have left. Not at all happy with the product now. Why are you guys charging fees for Transactions when 70% of the message don't even reach the customers? It is unrealistic to realize a 60-70% Drop in abandoned cart recovery. FAILED APPLICATION, GUPSHUP Acquisition has made it worse. Namesake UNICORN the company is.

Excelente aplicativo e gratuito. Hoje em dia os clientes querem respostas rápidas, o whatsapp é obrigatório.

Maravilhoso! Fácil de usar e atende às minhas expectativas, depois de baixar vários apps difíceis e chatos, esse surpreendeu.

For free Whatsapp integration - Impressive. After trying and failing 9-10 other Whatsapp chat Shopify apps this one installed and was up and running in minutes. No need payment, no Facebook account setup, no registration, no first-run bugs etc. It has very flexible presentation options (left/right, icons, agents, auto lists, on-line hours, off-line messages etc.) Will be trying this further for 1-2 weeks and feel confident in signing up for the not-expensive payment plan in the near future.