Reviews for WhatsApp app by SuperLemon

Edit: I used the paid version for over 1.5 years and had 5 starred. Since the team changed this app has been horrible and the support abysmal. Example1: they updated my stores to a beta version, injecting non-functional pop-ups and thank you page widgets that YOU CANNOT DISABLE. Lol. Example2: Support took 4 months to reply and fix a simple issue we had with the app on tablets. I'm done with this buggy app and unresponsive, copy-pasting, unhelpful support.

I do not like this update, they raised the price and half of the features that I used before have been removed. I used to send manual messages to customers and was able to create templates with my customer order info. Now that's completely gone. I deleted the app and I'll be looking for another alternative.

I have been using Superlemon since the beginning and it was a great app. In the meantime a new team picked it up and the development and support have been HORRENDOUS. They update the app to a non-functional beta version right before Black Friday/Christmas. They automatically inject random popups and thank you page widgets that you CANNOT DISABLE. The support copy pastes the same template message regardless of your issue. For one specific problem we had on tablets, it took them 4 months to reply.

It's just the best. Simple and practical!!! Been using it for over a year now. Highly recommended!!!

estou tendo uma experiência ruim, desde ontem tentando acessar meu painel para fazer configurações e nada, a pagina simplesmente não abre!! se hoje eu não conseguir resolver vou desinstalar o aplicativo.

Opt in Number request not updated its been 5 days...and they are saying it will be updated in 24 hours......i mail them several times but they dont want to resolve it...we are waiting for them to start promotion if they update but dont know what they want...and their is no priority support in their ultimate plan as they mentioned.......very bad

Es una muy buena aplicación, estoy usando el modo gratuito y es muy completa para su versión gratuita.

The worst possible app. I am revising my review now. SuperLemon has been purchased by GupShup and has become an orphaned child. No support. No one to respond to your questions. Got an API through SuperLemon and suffering still. No one in GupShup knows anything about SuperLemon. Horrible. Avoid at all cost. There are a million other providers that provide way better service than these blokes.

best app ever you can admin all your losing cart !!!!! usenlo para administrar sus ventas abandonadas

the app is not working today, i cant see on my store. i need help because i want to launch my store with whathsapp button

myBageecha

2021-09-30

India

The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.

very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.

It really help to solve my customer query and boost up my sales. Also it help me to improve my product and customer will also get answer right away for any customization needs.

ERROR!!! DONT WORK, WHEN YOU UNINSTALL APP THE LOGO WHATSAPP STILL SHOW!!! I DONT WANT THISSS DO SOMETHING!!! DONT RECOMEND!

The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.

Great App it feels all my requirements while using this app thank you for developing this keep up this

Good app, works fine. Recommended if you like to chat with your customers. Can help to increase sales.

Gostei muito ,estou usando o plano free e ja está me ajudando muito assim que puder vou atualizar para o pago

Support is not all that they say it is. After multiple back and forth with them. They were not able to resolve a simple issue. The agent refused to escalate the issue to the manager. The last thing they said was it would take a month or so and get rolled out with the next update. I don't have any faith in what the agent has said. Will have to wait and see. This review is legit, I have all the emails to share if any MANAGER would like to get in touch and ask me.

It´s not working on desktop. Keep saying that are no agents online but this is not true. I did all!!!

Excellent! Easy to use and bring fast and very good results. recommended to every bussnes who needs b2b talking in real time.

Adoro la perfeccion de la distribucion de cada elemento detalle, todo perfectamente organizado y super facil para personalizar. Love it!

Gostei bastante! indico para quer estiver pensando em usar o app, ajuda muitos nas conversões e atendimento ao cliente.

Using superlemon for almost a year. Very happy over all. Very good for small businesses. Could improve on the pricing front though.

I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!