Reviews for W3 Custom Product Options

I needed help adding some options to my website. Were very helpful throughout the whole process and very timely as well! Thanks again!

you can not install the app because it is a trap when you ask for help they want extra $25 try and see waste of time

MacDougall Bats

2018-11-07

United States

This was the best app out there to add name engraving to our bats. While it takes a little to get it configured properly, most good things do. It would be great if you could show examples of the "actual" engraving font but perhaps it will someday. W3 support was great in helping get set up properly and making tweaks to match their Accessories app which is right next to it.

Hand And Hide

2018-11-02

United States

This app has been a watershed for our shop as we try to streamline our custom ordering process. It allows us to capture line item properties, build logic into the product listings and charge extra for options. It does require some integration testing and modification to notifications and invoices to properly show the extra information but the support team at W3 has been super helpful, responsive and have solved all of our issues. We evaluated other solutions first, but we found this to be the best option available for Shopify by far and the price is very reasonable. Update 11-2-2018: We updated our theme to the latest version and needed some help updating the custom product options. Within 1 hour of contacting the team at W3 Trends, we had everything fixed. I cannot recommend them highly enough. Thanks for being awesome!!

This app is great, we use it for adding custom line items to prescription lenses and once configured, works a dream! Highly recommend. In addition support is second to none, responsive and highly helpful. I see full value in this subscription thanks guys, keep up the good work! freshforpandas

Great app. Bit of a learning curve but once you've got it it works well. This app is integral to how we sell some items so we can't be without it. We had one issue with it but it was all sorted within a few hours of first contact with W3trends. Great support!

Helpful just wish there were more how to videos on how to setup and use the different features that they offer.

I used this app to allow customers to choose how to send gift certificates - by email, text, mail, etc. Super easy and fast. I had tried a free app and struggled with it for days. After I installed this, my problem was fixed within about an hour. Good product. Thanks, W3.

Incredible customer service ... I am impressed, I thought just by looking at the instructions that this would be a long and complicated road... not at all... I paid for the installation $25 so I would not even bother trying to understand how to :) and then Megan did the rest for me always answering rapidly. So after a few emails, the form I needed is done. I did not spend more than 20 minutes on the whole thing. Bravo and thank you. luc

Easy to use app! Fantastic and easy to communicate customer service!

We had issues with our website's theme compatibility and the W3 Support team, specifically Justin, went above and beyond to ensure their apps would work for our site.

Had a little trouble with the installation--but it was quickly resolved. Setting up the form with the conditional logic (e.g. if you take the option, then show these fields and add an upcharge) was easy, and it looks great. It just works. Support on the installation was very quick and painless. Well done.

We started using this app first on www.astralcycling.com and now have installed it on our second shop. Works great and the service has been quick and always addresses what is going on. The conditional logic works like it should and allows us to build out so many options for all of our product pages. I like that you can build a group and duplicate too, not have to rebuild it all over again for another page. Other option apps i've worked with don't allow this and it requires a lot of double work. Great app for the price - you get a lot of options.

I'm working with W3 for three years now, never had any trouble and the features are working perfectly.

We sell tablecloths and needed a way to allow customers to request an umbrella hole be added at extra cost, something Shopify doesn't do. It has been working great and we've seen an increase of umbrella hole sales since we switched to this app. Highly recommended if you offer customization options to your products.

Works as advertised, easy to install and configure. Highly recommend it if you're needing to customize products past the basic options allowed in Shopify.

This product has been key for us collecting data from our customers at time of purchase. We find it flexible enough for our needs, without being too hard for us to maintain - well done!

There have been some glitches along the way, otherwise has been a real good product for my needs

This product is absolutely key to me being able to help my customers choose the wood type, size and all kinds of personalization options for our premium cutting boards and as well as the engraving options for our barware. It is perfect for our products and really simplifies the checkout process. We love it, and wish that it were available for the other marketplaces we sell in as well! Traci Shanks https://WellWrittenGifts.com

Greenlightsurfsupply

2018-07-06

United States

Overall it works great and does exactly what we need in our webstore.

Works great for my needs! Support is great too!

Great app! It helps our store with offering customizable options to our products. The support is great and very helpful with all of our needs. Highly recommended!

I've used Custom Products a couple times now. As with most of my customers, there's always something customer that they want to do. W3trends has always stepped up and really helped me out with customization and minor issues with the app. They are very responsive and I'd definitely recommend them and their apps to anyone!! Great job guys!

THIS IS THE BEST! I tried the "biggest" and these guys BEAT THEM hands down! First, they answer their phone. Second, they reply to emails and actually read what you ask, instead of sending CANNED Answers. They are SUPER SKILLED. And, if you do NOT get their QUOTES then you are missing BIG TIME! Especially if you sell expensive stuff, like I do.. https://www.tacticalflowmeter.com/

Our website, THATflagcompany.com, specializes in custom ordered flags, plaques and awards. The W3 app has been a great option for our website and is incredibly user friendly. After 10 months with the app we ran across our first issue and contacted the support team. They were quick to help us fix the problem! Highly recommend this app for a cost effective way to allow customers the ability to customize their products.