Reviews for Transcy: AI Language Translate

Great customer service. Clara was very helpful in helping us fixing the switcher on our website.

Thank you Bo for the great support !

Had a problem (on my end) getting the app to display the converted currencies. Cris, from support had it fixed for me in 15 minutes. He did not send me instructions on what to do, he just did it. It's people like Cris that makes this app so awesome!

Thank you very much for your help, and also for helping me resolve the small coding error.

Very helpful team, all my problems were solved in less than an hour, everything works perfectly even on 3rd party app, i recommend. Thx Polaris and Transcy !

Really happy with this app. I did not want to spend money but the "free" apps are so low quality in my opinion. The customer service is great. It's friday night and I was able to find someone who can assist me.

A bit of complex structure to do everything alone, but the support is great. Just now received a lot of help from Giselle who solved all my issues!

very good app and help center great

I asked help from Customer Support because I had a problem on translation. Raymond helped me fast. We didn't spend much time, just a few mins then it be done. I really like this app and suggest you guys can try it!

The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

Koala

2024-04-15

Israel

amazing support! very usfull app :) recommended

Works well, hands-on service too.

Very good support from Eleanor. Thank you ! You helped me a lot.

Thank you Polaris for the great customer service you have offered me!!!

Customer support is so helpful. They make reaching out easy and efficient.

Super responsive, polite and helpful!

Amy was great. She was patient with me, replied to my stupid questions and gave me the feeling that she is a great reliable supportive Person Give her a Salary increase

Servizio clienti eccezionale, rispondono immediatamente ad ogni mia richiesta aiutandomi. Consigliata come app. Funziona perfettamente ed è molto rapida

Hi Anders, Here's Kane from Transcy. Thanks for your great rating More than this, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kane Transcy by OneCommerce

Bo was super helpful and on point. The problem I tried to solve for 30 minutes was solved in an instant! Thank you for your kind help :)

extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours

Few issues with the app, and support is not that good.

The app seems quite good and partly functional. However, I'm wasting a lot of time with the customer service, which is very slow. I don't know if I've done something wrong, but I respond instantly to their messages, yet I have to wait 8-9-11 minutes and more. I've been in contact with customer service for over 56 minutes now, and they probably lack sleep, taking micro-naps between each response. If you handle multiple clients at once, I suggest indicating a real waiting time to your customers and treating them one by one, or investing more in the development of your customer service. I hope not to have any more problems with this app because I might have time to run my business into the ground before receiving a solution to my problem. Have a good day and thanks for wasting my time.

We just started using Transcy, but so far the support from the team has been outstanding. Special shout-out to Fanny who resolved a Selector Embed query in record-time on a Sunday afternoon! Crazy fast & helpful support. 5*

Your support team demonstrates active communication skills to accurately grasp customer concerns, leading to efficient resolution of issues.