Reviews for Transcy: AI Language Translate

Best translation app ever. Very satisfied!!! The translations are accurate and done easy without effort.

POLARIS NEEDS A RAISE! I tried to fix a translation for a section of my website and nothing worked! nShe was able to help me and fix it for me! Thank you Polaris!

Great app, very good customer support

Application performante et équipe d'aide très réactive !

Hi there, I'm Bellamy from Transcy. Thanks for your great rating Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://onecommerce.io/blog/ for for latest news regarding not only Transcy, but also other our OneCommerce applications and e-commerce tips. Our Support Team is always available so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io Regards, Bellamy Transcy by OneCommerce

Good app, does what it needs to do. Good customer service.

Great app better than other . Thanks to Clara! Vero helpful

good help, thanks!

Hi there, I'm Mirabel from Transcy. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our live chat or email us at support@fireapps.io Best Regards Mirabel Transcy by OneCommerce

Johnson did a great job helping me setup my store into different languages. It is very much appreciated!

The customer support team was very responsive and timely and did a great job of helping me resolve my issue.

After several months I need to adjust my review : Stay away as far as you can! - we have implemented the hreflang with them, which was not implemented correctly and has caused a SEO crash. On main keywords we dropped from Top1-5 to below 100. They ask us to deal with Shopify for it, declining any responsibility - they change features without telling you. Search function was already far from optimal, now they require to upgrade your account in order to search in an easy way for content - we had a big issue with product colors showing correctly. First time they solved it, two months later gone again. Their suggestion was to delete all variants and start over. I fixed the issue once I found the reason for it, somebody on their end must have changed the code. A simple "space" was the reason. This did cost me 7h of my time in total. - Suddenly former pictures from an older version appear on translated websites. Message from the help desk : After several months I need to adjust my review : To be honest, we still have many limitation in our techical knowledges and experiences on some difficult situations. Oh and I asked to remove an add-on. Response: you need to downgrade and upgrade again to remove add-ons. This would mean losing all manual translations!

Just received quick and expert help in solving a problem. Thank you Clara and Cris!

Customer service is always helpful! A good app for running a language store.

Super service à la clientèle, rapide et très aimable!

Customer service is really awesome, Cris helped me in every step

Very polite and effective costumer service. Especially Chris is always available to help us out. Recommended!

Amazing customer service!

Giselle was very nice with me, love the service. Thank you

L'app funziona in modo eccellente e il servizio assistenza è molto reattivo oltre che professionale nelle risposte. Molto bene anche l'integrazione con il redirect automatico basato sulla posizione dell'utente.

Quick translations with AI, easy to navigate. Also had great support from Giselle as I had some questions on the translations.

Very good Customer Support! I had a problem with the language I wanted to integrate not getting published to my store. The Support Team was extremely friendly and fast in resolving the issue. Great Customer Experience. Thank you Bo and Alene.

Eleanor from Support was very fast in reply and resolved my problem ! <3

Sehr netter Support, dazu auch sehr hilfreiches Tool!

Bait and switch. They claim that they offer you unlimited AI translations for 1 language, only to find out that the app is completely useless without the paid subscription.