Reviews for Tidio Live Chat & AI Chatbots

Simple the best chat app around. Especially for Shopify users. Easy install, great usage. Great support that is always reachable. Love this app and the functionalities of it. Highly recommended for every store that wants to do just that much more for their customers! :)

THIS APP IS EPIC! Carlos was truly awesome as he helped me with every question I had. Thank you so much, Carlos!

We've only had but a month. So far set up has been simple. We like that the chat disappears when we are not available. The AI component seems like it will be extremely helpful. When we did have to troubleshoot an issue, support quickly responded and solved the issue.

Great app! I am still learning how to use it properly but the support team is always willing to help!

The app is pretty darn awesome but the customer support to help non techy people like me is second to none. Thanks so much team Tidio!

It's a great app to communicate with our customers live, fast and easy. The support system is also great.

Great customer support, and great tool for increasing conversions, support and everything in between.

Awesome app, it works perfectly. It is very configurable and easy to use. It has an amazing support team who is always ready to help.

I used Tidio chat two years ago and have come back again. It is now my go-to chat app for my customers on Shopify.

Great little addition to our business. Very easy to setup. The customer support is pretty awesome. Easy to use interface and setup. No complaints over here,

The support team is responsive and professional, solved my issues quickly and are very careful about customer experience.

Great app, efficient and intuitive. Helps So Much in our business and customer care. Also, the support is really proactive and helpful.

great support and the possibilities within Tidio are very good. I am stunned what their bots are managing to do so far. Future will be even brighter!

Great App plus fast Customer Service, every store should have this even when you're doing retail, dropshipping, or wholesale!

After integrating the Tidio live chat app on my Shopify website and utilizing it for over a month, I came to realize some significant issues. The real-time data reporting proves to be inaccurate, leading to mishandling of the bots. Notably, there's a charge for exceeding the standard bot limit, which further compounds the problem. The glitches in the real-time section display users as online who were active days ago, and current online users are not accurately represented. I've invested considerable time and effort trying to resolve these issues, only to find that the data discrepancies could potentially lead to substantial costs due to bot misuse. It's perplexing that despite numerous reviews, a significant percentage of users seem to be facing these problems, particularly those who are seriously invested in their business. While the customer support is decent, their responsiveness over weekends is lacking, and I'm yet to receive any follow-up on my request made last Thursday. Given these flaws and cost concerns, I'm hesitant to recommend Tidio. There are numerous other live chat apps available, many of which offer similar functionality at a more affordable price point. Exploring alternatives might be a wiser choice.

most valuable tool we use at the company! Tidio has saved us significant time in customer communications

Application incroyable bien ! Parfait pour la communication avec les clients et mettre en place des séquences de messages automatique, en plus la fonction IA est présente dessus je recommande à 100% cette app !

Efficient and effective. This service was very helpful and got me the answer I needed right away! Great job.

great app and way easier to use than other ones I have tried, so I'm sticking with Tidio. Great support team too

Tidio platform has transformed our support process. Its AI resolves up to 70% of issues swiftly, offering quick solutions to common queries. The conversational AI is impressively accurate and responsive. What sets Tidio apart is its perfect balance of automation and human touch. The live chat and helpdesk features provide personalized assistance when needed. The user-friendly interface and insightful analytics enhance our support operations. Tidio is a game-changer, streamlining customer service while ensuring satisfaction. It's an essential tool for businesses aiming to enhance their support experience.

The customer service team was very professional and patient and dealt with the issue in a timely manner

Tout ce passe bien pour l'instant, le service client répond présent et est performant. A voir dans l'avenir

Quick, helpful responses. Great support! The app itself functions very well. When we needed assistance changing something, it was simple.

I left 6 months ago because all the replies to mobiles were jumbled and went with shopify inbox. Now its gone i've had to come back but i have the same problem. No one can read my replies via mobile. Also I find alot of the replies go to peoples junk mail and they never see them. I think its better to reply in the app.

great app and great customer support! I really liked and advise everyone who want an advanced chatsystem on their website