Reviews for Tidio Live Chat & AI Chatbots

Wirklich eine Super App und ein Perfektes Kunden Support das einzige was ich noch nicht machen konnte ist es auf deutsch zu stellen aber das ist halb so wichtig.

great chatbots

This app is great, does exactly what I need it to do without over complicating things and the integration with the phone app to take chats on the go is excellent! Shout out to Arek for also helping me out with some account troubleshooting, your customer service was impeccable!

I think this is one of the best apps on the market today. And although its price is high, it is worth every penny invested in it. Using this application, you won’t even have the thought of looking for something else, since it has almost everything you need. In addition, the guys are constantly improving it and adding new functionality. If you compare the version from 3 years ago with the current one, you will see how far we have come both in terms of adding functionality and in terms of improving what already worked well.

Very functional and user friendly live chat app with excellent customer support. Free plan is also very inclusive. High customization and easy to implement premium featuers as well. Highly recommend.

Muy facil de usar. La integración funciona perfecto. Recomendado 100% Esperando al integración con whatsapp!!

The app is really awesome, I'll totally recommend it to my buddies. The support team is absolutely fantastic.

一点都不好用

Alignmed

2023-09-22

United States

Great platform, email marketing, campaigns, and can integrate with FB and IG. Overall a great tool for chat service! Highly recommend.

Their layout for live chat is very good and colorful I am going to keep using it for my website =)

Tidio is by far the best LiveChat, Ticketing system we have ever used. We tried Gorgias and it lacked the fundamentals. Tidios support is amazing, their platform is so reliable, we are more than happy!

I'm a returning user. I've tried other apps, but Tidio allows more automation and features. Definitely recommend.

Foremost we have a multi language shop and we want at least the chat widget and the bot texts to appear at least in 9 languages. A lot of work to set up, but Tidio can make it happen. Recently installed Tidio on a 2nd shopify store where before I installed Tidio, the native Shopify chat app was blocking the whole screen on mobile, so if customers left a message, they could not go back to the website, with Tidio absolute not the case, works smoothly. Now I have access to the chat communications from 2 websites in 1 app. and our facebook and instagram accounts are connected as well, so overall extremely happy how Tidio performs.

They have a generous service and they answer very quickly highly recommend

I was hesitant to use a chat because we already had WhatsApp. However, in just a few months, Tidio has really made a huge difference in our conversion rate, The chatbots are great and our customers love the idea to talk to an agent. We are very happy to have Tidio. It has been a great investment, and the customer service is great!

Très bien et très bonne équipe.

I'm still early using Tidio but so far it has been great. They also reset my chatbot quota because I ended up triggering a ton with my own testing.

I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this

Good chat app that needs a lot of refining done. Some issues I had are below -admin counts as a seat even if they never respond to customer chats -email ticketing aren't the most user friendly thing for customers -It cost a monthly payment to remove branding -The notifications for the chats is quiet and a single sound making them easy to miss -Permissions are broken allowing staff to delete tickets without permission -No ability to export tickets/chats making it hard to migrate away -No way to enforce security settings on agent account

Je pense que c'est le meilleur chatbots qui existe

Excellent app works seamlessly easy set up zero maintenance

Sehr gute Idee und ist auch sehr leicht zum verstehen und einstellen

Great chat features and customer support!

great support team

Simple the best chat app around. Especially for Shopify users. Easy install, great usage. Great support that is always reachable. Love this app and the functionalities of it. Highly recommended for every store that wants to do just that much more for their customers! :)