Reviews for Tidio Live Chat & AI Chatbots

The app is good but the tech support is not so good. I have been having an issue of receiving mutiple duplicate emails in our dashboard for over a month now and the team has not been able to resolve the same. Sometimes their team takes over a week to respond. I would like to escalate this issue to their senior team so they can resolve my query as soon as possible.

This app is a great tool to talk directly with your customers and really opens up the support line for them. would like to see the individual operators be open within the plan price and not have to pay extra for each operator

nice

Thank you for rating us! We're here to assist you, and it's our priority to ensure the app works seamlessly for you. We have reached out to you to learn more about your needs. :)

Tidio Chat bot has been incredibly helpful to me. I strongly encourage you to give it a try, as I'm confident you will benefit from its features. Additionally, I want to highlight the exceptional dedication and helpfulness of the technical support team at Tidio. They provided valuable assistance with the installation and customization of the chatbot on my website. In particular, I'd like to give a thumbs up to Arek, who not only has a very handsome avatar but also helped me resolve a display issue flawlessly.

great app. Easy to use, great function and real time support. Would be great if there were more options for smaller businesses as some of the upgrades are costly but would be of benefit.

Thank you for rating us! Our goal is to consistently provide top-notch services, and we're glad to see that reflected in your experience

Thank you for the review! If there is anything we can improve, or you have questions on, please reach out to us at support@tidio.net, we will do our best to make Tidio even better for you! :-)

Good price, good features and excellent customer support.

Thank you for taking the time to rate our service! If there are any specific areas where we can improve or if you have any suggestions, we'd love to hear from you. Please reach out at support@tidio.net We appreciate your feedback!

Echt geweldige app! Zit nu nog in trial fase en ben echt aan het rondkijken en testen,maar ben zo enthousiast, Zeer overzichtelijk en veel mogelijkheden voor een gestroomlijnde communicatie op je website,veel extras,ik ga voor premium,echt een aanrader!

very helpful!!

Thank you very much for the 5 star review!

Bem simples de se configurar e utilizar.

The support is very bad.

They respond very quickly and helped me with all my questions. Great company, amazing service! I would recommend it for everyone who is looking for an excellent chatbot

Robust software, with a great design, I didn't expect it to have a customer support system on the backend. Giving me the ability to manage my store like professionally and like a big brand

A good chat app with friendly and very helpful support. Been using this for some time and the feature list keeps expanding. There is still room for improvement (I would like a chat bulk export facility) but it is good value for money. I've asked if they can provide a bulk export for me and they have escalated my case. If they provide it I will come back and upgrade my rating from 4* to 5* ... Thanks also go to Arek for comprehensive and patient support.

Its good app.

Very easy to use, very good customer support (shoutout to Arek!)

Hi there and thank you for your rating. If there's anything we can do to improve your experience with Tidio, or if you are facing any trouble with the app, please let us know via our live chat on Tidio.com, or through email at support@tidio.net. We're more than happy to assist!

Very easy to use

Excellent app. The AI Bot is trainable, whereas others are not. Took me a while to find a good working bot. 4 stars because based on the prices shown in the app store, it makes it seem a bit cheaper than it is. Once inside the app, you have to pay for each of the primary functions which can really start adding up.

Great app to use and support team is amazing and prompt on helping out!

Thank you for the excellent review!