Reviews for Shopify Inbox

for now everything is good. thank you for be next to us! we never alone ! I really Appreciate it! arnouxbrand.com

I used this app to help interact with customers. Just wish it was some kind of way to do an automated response when business is closed.

I like the live chat. Not sure about the customer's email/number required to chat which may send ppl away and the fact that you have to have shopify ping opened to work it. However, it seems promising and fairly simple to install and use.

I like being able to chat with customers about my product assortment and answer any questions they may have.

Works fine with shopify theme! Could have more design settings. For example other type of chat icons.

Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent Excellent

Genial esto ayuda a resolver problemas y dudas con los clientes y aumentan las posibilidades de vender

just installed this app. i think it will be useful for me and will help me interacting with my customers.

If you use iOS, this app is great! If not, move on. I was excited to use this app because it integrates so well with the rest of Shopify, however many of the features are only available if you are using the iOS app (availability hours, saved replies, link to products and discounts, etc). Desktop and Android only give you access to the basic chat without the ability to edit any of the settings or more advanced chat options. Hopefully they update the desktop interface to include the ability to manage settings and full chat options, because everything else about it looked really promising and easy to use. Installation was very easy, the only issue is that the chat button is enabled automatically before you've customized any settings. It's easy to disable so just be aware to do that if you are not ready to start customer chats right away.

Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway. +++ Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.

Very good, only frustration is that on Apple Business Chat it only allows full screen chat which doesn't enable to take visitors on a site tour.

Can't set opening hours and the notification does not work every times. better just when its closed let costumers write email right away or send on Messenger

Good Connect and hoping to get good customer base with the use of this facility made available by Shopify

very easy very good app for customer support. integration with other apps are easy. thanks shopify..

I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *

Best Perfect for my webshop i can now chat with my customer and respond quickly about there inquiry.

Island Slumber

2020-12-23

United States

This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.

good I was forgotten that I have this app here ...................................................................

I like this app in a way that it is chatting with customers on my behalf completely independently. Forwarding the order status and aske them to be patient hahahhahaha. amazing AI.

It seemed to work OK, The problem is that there is no way to set your opening hours so the damn thing is pinging all night thanks to international customers who get annoyed because they think that you are ignoring them. No-one can be available 24/7 365 days a year.

Fast way to keep in touch with your customers. Great help Always improving and better. super recommended

Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.

This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.

Good job on the chat bot. I love the features and everything it offers. Thanks again for developing an amazing product.

veramente molto utile! mi permette di parlare con i clienti direttamente dal telefono in qualsiasi momento!