Reviews for Shopify Inbox

veramente molto utile! mi permette di parlare con i clienti direttamente dal telefono in qualsiasi momento!

I have been looking for something that is easy to use and effective. This ticks all the requirements I was looking for.

Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.

very useful! thanks very much, I was waiting for this beautiful APP. I hope to increase the visitors to my website.

Decrease the speed of the shop. Analytic tools like Google tell me to delete this app ! I do no find any trick to speed up the shop without deleting the app

I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying

easy to use app I hope they add more features soon! It is very basic now, needs more options/colors.

Have never used it before so I have no opinion as of this moment. Don't need 100 characters to make my point however.

This app has been amazing for help us communicate with our customers and site visitors. We are so happy to be able to help them through this app. It's easy to use, connects to our Facebook messenger and works super smoothly.

I am new here, and i am happy with everything. I have no complaints. Thank you for your huge help. Kind rtegards.

Clients images never seem to come through to me so I always have to redirect them to email to see their attachments.

So Far I Absolutely Love This app, I Love The Ease Of It & The Ability To Change Up The Message On The Messenger. I Have Zero Complaints Especially If This App Remains Free As It Should Be!

Very easy app to install and customize. We're using it on our store www.kratosz.com now, can't wait to see the results!

Easy to chat with mobile or desktop customers. Will be testing it out for Black Friday week when we have the highest volume.

Love the ability to chat with customers on my site. Would love the option to have an away message outside of business hours.

I appreciate that this is a free app supplied by Shopify for which I am grateful. However, it has nearly no customization, notifications through Ping Android App are appallingly bad and inconsistent and so often I get messages but don't know until the customer has left. No time stamps on messages means you don't know whether customer left 1 minute ago, so might be able to recover via Email immediately or whether it was 1/2/3 hours before. Some of us SME owners are too busy at the moment to keep checking their phone just in case someone messaged. Am now looking at paid alternatives unfortunately.

i use this app to help me to communicate with customer and stay in contact with them good apps the utility is accurate

Notifications are broken. It will work once and then never again. I changed nothing with my phone or any settings. I got notified a customer was wanting to chat 1 time EVER. Then it will never do it again.

AMAZING. I have customer all the time ask about their order and an update. This app does all of that for me. Sends thank you emails, sends welcome emails. Its like having a personal assistant who knows what you need.

This app is perfect, I have used others and online chat is an important part of the business, customers can get a quick response

So far so good! Love how easy it was to set up. Simple interface, app on my phone - just turn on notifications!

I first watched a video tutorial about the advantages of it, then i followed the step by step and it was super easy to install.

My biggest problem with this app is that you cannot turn it off after hours. You will have customers messaging you at all hours of the night. Only a small percentage of chat customers convert. Due to the high volume of messages I have been receiving 24 hours a day, I decided to remove the chat from my website. However, when I removed the app properly, the Chat icon did not disappear from the front of my website. I contacted Shopify (because it is their app) and they tried to pawn me off on my Theme developers. Now I have customers trying to use a chat that does not work, resulting in ugly emails. Follow up 11/11/20: This Chat icon is still on my site. Shopify support keeps telling me they removed it, but the icon is still there (only it does not work). We have cleared our cache repeatedly from several different computers, and icon is present. This is the worst customer service.

No way to know when your customers have send messages to you other than following the chat monitor all the time. No idea how to uninstall either, doesn't show in the aps.

It's extremely helpful. You can send the product link to the customer, adds pics to the chat, and more. It's great.