Reviews for Shopify Inbox

We have a loyalty points button on our site. I can move it to the left-hand side so that it doesn't sit on top but on mobile the point button sits on top and blocks the text input field. Need some better option for positioning. or create documentation on how to fix issues like this

Just ok. Needs significant more customizations options. Logos, branding, custom messages, FB messenger support.

The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.

I have a rewards app that runs on my site and its icon is in the lower right of my screen. The icon for this is also on the lower right so it is covered up by my rewards icon. I cant see anywhere to adjust the location of the chat icon so i guess this app will be useless to me.

I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later. 1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol. 2. There wasn't any option to customize the initial message it sends out automatically. 3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.

I have multiple stores and they App only works with one store login? will they upgrade so you can use it on many stores?

Seems good, but is it possible to be offline with the chat? I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..

Terrible application...It's was not possible to uninstall it at all ... I never seen so terrible application....I should connect with shopify support....

iOS exclusivity in this day and age is not acceptable. This greatly reduces our options regarding who can use the service, and we will not use this app to fill our needs.

I'm disappointed that I can't change the initial message, I run my shop on my own and my customers know this so using the word "we" sounds dodgey. It's a bit slow as well and and offline message option would be good. Sorry but can't use it the way it is, will do more damage than good. Hopefully Shopify takes on board everyones comments here and makes some changes.

Editors Keys

2019-08-20

United Kingdom

At the moment this app is just not worth using. 1.) You cannot customise the chat bubble. (So you can say 'Need help - Click here' for example.) 2.) It seems to be very delayed. A customer asks a question, the ping app takes a few seconds, then when you reply it doesn't instantly go back to the customer. 3.) No Desktop support - Whilst you can use Ping App on iPhone it would be better for our staff if they can reply within a browser. It would be much faster as they are already working within a browser. 4.) No sound notifications 5.) No offline messages available, so expect annoyed customers around the world, when you wake up in the morning.

Can't figure out how to use this on desktop, how to manage conversations and where to chat. It seems to be ios exclusive. If they fix it so we can manage on desktop with multiple staff accounts it would be good.

Perfect! Must need the edit language, and nice to have auto message which can be edit by user. Good working, waiting for updates.

Ruthie's Rack

2019-08-18

United States

I tried to install this app and then discovered it was only for ios and required an Apple app even on my side. Really sad to not be able to use this Shopify product for my business. I was quite excited when I first saw it was available.

This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.

The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented. Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful. As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing. Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.

Going to have to agree with the other reviews. Looks like a great free app to add directly from shopify but it's absolutely worthless to me without android or desktop support to answer messages.

Best Maps Ever

2019-08-16

United States

If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page. I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC. The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.

Not having desktop or android accessibility really limits the usefulness of this app. Let us know when it's available to a wider audience.

Works well, however being tied to Ping and no translation strings available, this is still in beta. Let's wait few months.

Good app, works very well. I would like to see the ability to capture a customers Name/Email/Question like all the other major live chat applications. I am happy this integrates with Apple Business Chat. Although I will not be enabling this until there is further developments with Apple Business Chat. Thanks for creating an App Shopify, please just bulk it out with some more customisations. Welcome messages when opening the live chat would also be great.

Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window

1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us. Seems like a solid build app. Many thanks from the team at Paysocialmedia.com

Important Notes: Pro: It's Free Increases ROI* Increases profit* Improves brand image* Improves customer service level* and many more benefits cons: no scroll bar to see new messages - or (auto scroll to the latest text) notifications (Have not seen any yet) sounds (really would desire for some sounds to alert that a customer is trying to contact us or me) Fantastic Idea, Can not wait for the improvements in the future, I strongly recommend people to download this app! it has many benefits that could be of use to you and your team and mainly your customers.

Needs PING app to work which is only available on Apple and not Android... ignoring a majority platform? BYE