Reviews for Rebuy Personalization Engine

Cheeky Chickadee Store

2023-10-17

Australia

Our collaboration with Re-Buy has been an outstanding 5-star experience thus far. Max Trummer, our dedicated Re-Buy Success Manager, is nothing short of a company treasure. His responsiveness, unwavering assistance, exceptional patience, and availability to address inquiries in our timezone, despite being in different hemispheres, have significantly contributed to our positive experience. The onboarding process, guided by Emelia, was exceptionally smooth and hassle-free. While it's still early days for us with the app, initial performance indicators are extremely promising. The sheer versatility in configuring widgets for our business needs is a standout feature, and Max's knack for offering valuable suggestions and assisting us in making necessary adjustments has been invaluable.Working with Re-Buy, particularly with Max at the helm, has proven to be a great experience that I can confidently recommend.

We've been on the hunt for an app to give our Shopify store that extra edge, and Rebuy's Smart Cart has been a game-changer for us. After setting up tiers in our smart cart, we saw a noticeable uptick in our conversion rates and sales – it's been truly transformative for our store. But beyond its stellar features, what really stands out is their exemplary customer support. We had a specific requirement related to product quantity limits in our cart, and Moe from their support team went above and beyond. He provided custom coding to ensure the feature was integrated seamlessly. It's rare to come across such proactive and efficient customer support in the industry. We're absolutely thrilled with the Rebuy app, and there's no doubt we'll be sticking with it for the long haul. A big thumbs up!

Fixed our issue quick and painless! Great customer service.

If you sell anything, this is a must.

Recently we had some issues with the Rebuy platform - an outage has happened. However, the Rebuy team is communicating with us and taking action. This is a solid approach and earns respect.

Awesome

I absolutely love REBUY! It has helped me increase revenue so fast. Max Trummer has been great to work with. He personally reached out to me and asked me to schedule a call with him because there were a few things he thought we could do better, and I appreciated his insight and help so much. Big fan of ReBuy!!!

Our fees were doubled without any explanation. This is absolutely ridiculous.

This app is great, we had some issues with app attributions coming through to our packing slips on Shipstation but the Rebuy team was on it and very helpful, unlike Shopify and Shipstation, they were very caring and made sure to help us figure everything out. 5-Stars on customer service, I love the smart cart and all the features, we definitely have ROI and that is always fantastic!

Great support! Easy setup.

Rebuy has been such a helpful app for our company in regards to growing sales and we love all of the features it offers. Keaton Ross has also been very helpful and informative for our team on understanding and learning how to use the different widgets to benefit our e-commerce site!

The customer care team is especially helpful when ever you have questions or support needs.

The best SmartCart you will ever see. And the best? It isn't just a SmartCart, there are so many great other features such as widgets, post-purchase, switch to subscription, etc. And the support team is awesome with an answer to all your questions! Really happy to find out about this app.

I will always recommend this app, not only for all the features it offers, but also for its excellent customer service!!

We love the Rebuy app! Their team is so helpful, especially Isaac, Strauss, and Tom! We utilize Rebuy to offer upsells throughout our site and bring in new revenue streams.

Pays for itself!

Very attentive and helpful support, resolved the problem despite its complexity. I've loved the app since I installed it, perfect functions.

I wanted to share my experience with the exceptional technical support provided by Rebuy Engine for our Store. We recently implemented this app to replace our shopping cart, and the results have been remarkable. Cody, in particular, deserves special recognition for his unwavering dedication and friendly approach. Whenever we encountered challenges during the integration of the app, Cody was there to guide us through with patience and expertise. His persistence in resolving any issues we faced was truly impressive. Despite having the app in use for only a short time, we've already seen significant improvements in our store's functionality and customer experience. The Rebuy Engine app has not only met but exceeded our expectations. One of the most notable benefits is that this app does not slow down our shop, as many others tend to do. Our page load times have remained consistent, ensuring a seamless shopping experience for our customers. Cody and the entire Rebuy Engine team have been instrumental in ensuring our smooth transition to this powerful app. Their responsive and knowledgeable support has been invaluable, and we couldn't be happier with the results. Thank you, Cody, and the entire Rebuy Engine team, for your outstanding support and for delivering an app that has already made a positive impact on our business. We look forward to continued success with your product. Greetings from Hamburg, Germany

Keaton R over at Rebuy--- what a gem! It is incredible and so rare to have an account manager give sh*t about your company and help walk through solutions that will actually create lift- and the knowledge he has- amazing. Where most companies abandon shop owners at critical juncture points with support, Rebuy has doubled down to roll up their sleeves with us.

This app is 100% worth it! Rebuy is very user friendly and if you do have any questions their team is right there to help. Reza has been extremely helpful and knowledgeable with getting some of these features set up on our site and even went the extra mile in helping us with additional dev work.

Good functionality straight out of the box and great personalised additions available through their in house dev team - Aaron worked with us closely to implement a bundles page and product page bundles to fit our theme, super helpful!

Installing this app is a non brainer if your goal is to increase AOV. The cherry on top is the level of support I have received from the Rebuy team. They absolutely rock! In a time where most support minimal, it's refreshing to receive support calls/chats with real people. Great app & great team!

LABFRESH

2023-09-18

Netherlands

Thanks so much for your 5-Star review! We are so glad that you are enjoying Rebuy. Please don't hesitate to reach out should you have any questions!

We are just starting our experience with Rebuy and we have been so impressed with their willingness to dive in and tackle some of the unique challenges we have with our store. Rich Matukaitis has been very helpful in the process of integrating some of our custom features with their out-of-the-box capabilities. Beau Hoge has also been a great resource in making sure we hit out admittedly tight timeline.

RICH was an amazing help getting our cart up and running! I was a bit confused and after sending him an email he set up a call with me same day! He got me sorted that very same day, walked me through every aspect of the app, and worked with his team to get us fully launched the very same day (This all happened on a Friday). Very glad to be in capable, caring, and responsive hands. I would 100% recommend. I heard about Rebuy through a marketing group that I'm in, in which they are highly recommended.