Reviews for QuickBooks Online Global

The app is not perfect but so far it has been helpful. Hopefully they update some things like bundles in the future. Rafael was very nice and helpful.

Customer support is great, Vince is doing an outstanding job, excellent support. The application is very easy to use.

Ronnie was super helpful and helped me step by step and answer any and all the questions i had to get my intial workflow setup. they even sync some orders to my QBO account. Thanks again Ronnie!

The Support from Karol about the configuration settings was amazing. Thanks a lot Karol. Great work!

I am very new to accounting and their support was very helpful in resolving my issues. the app works perfect for me and has done all my sales sync. Ronnie was super helpful.

I wanted to write a review of the customer service I just received from Troy. In a word, it was EXCELLENT!! I had way more questions than any of the articles you send out could answer, and so Troy created a screen-share, and I was able to ask specific questions and understand how OneSaas conveys information from Shopify to QBO. It makes sense now, and I feel I can support the owner of Federal and Black, as I am her Accountant. It also means that I can support other Shopify business owners and will definitely suggest they use OneSaas to convey information rather than the other applications. Troy impressed me with how much he knew, and it was easy to work with him. If OneSaas could build up a team of customer service reps like him that you could actively call into (if that is affordable), it could help OneSaas grow. Again, I am thankful and appreciative for all Troy helped me with, and guided me through, and I look forward to being able to keep great records with my client. -Michael

So far so good. We're figuring it all out. Thus far support has been very responsive! Thanks for your help...

I had questions in set-up and Troy walked me through what I needed to know and did a fantastic job in doing so. Excellent!

This is a great solution, made better by Ronnie being extremely patient and helpful assisting me with my setup queries.

Ronnie helped via the chat and received AMAZING support, walked through the issue & providing solution!

I began using this app in order to cope with the mountain of paperwork that I have to enter in both Shopify and Quickbooks. My first mistake was doing it on a Friday afternoon. Little did I know that the OneSaas team does not work on the weekends. The result of the sync was that my inventory in Shopify was completely messed up. Most items showed as being out of stock and others showed numbers that made no sense like 4000 of one candle scent. The problem was that I had variants of items in Shopify but not in Quickbooks and the app could not make any sense of it. Fair enough but the reason that I'm giving OneSaas a 1 star rating is because of their appalling customer service. First off, I was not ever able to speak to someone about the problem but only in an email and not until the end of the weekend, 2 1/2 days later but also because in every single one of those emails, different members of the team chose to tell me that I had received multiple warnings of the problems that could happen and that the whole situation was my fault, oh and they could do nothing to solve my problems. The only warning I saw was this: "you need to make sure that you have your Accounting as you master inventory before enabling the stock level workflow". This did not make any sense to me. I tried to ask about this on Friday but they had already left for the weekend. They just kept repeating that I had been warned and it was my fault. I was even told this in my chat in which I asked how to delete the app and my data. Customer Care Champions? I think not! This review is a warning to all who might be considering this app. If your inventory is not squeaky clean, think long and hard before using this app. It will seriously mess your inventory up and the Customer Care Champions won't do anything but lay the blame at your feet.

I'm using this app to better track inventory between shopify and Quickbooks so I can run reports. Karol was very knowledgable and helpful in getting me properly set up, as I had issues on my end. She was very patient in narrowing down my issues and got me fixed up! I haven't got to use the app yet, but thought her customer service skills were worth rating!

Thank you for Karol. I have an issue with Shopify but she solves everything very quickly. I like it !!!

Karol & Hazel, have been exceptional in their ability to solve my syncing problems, which I probably created. Epic customer service!!

Had a doubt spoke with Karol, provided great support and response. Very satisfied. I know that if I have another doubt they will be able to assist me.

We've had issues with inventory not syncing correctly, but Karol really helped understand exactly what the problem was and did a fantastic job of answering any questions that we had.

Vince from onesaas has offered great help and service. All the issues were sorted in such short time. Strongly recommended this app and service. It save me lots of time to do the stocktake.

Hazel was an absolute star!!! She was kind and patient with helping us migrate to the new platform. Absolutely outstanding service. 5 STARS!!!!

The app is easy to set up and pulls the sales information across to Quickbooks but not the cost of sales even though there are questions in the set up about where the costs should go. Possibly a future upgrade Onesaas? I did have a problem with sales discounts which QBO presented correctly if the discount was below 50% but not if it was above 50% - the discount and the sales tax were not presented or accounted for correctly. Hazel on the support team was very helpful.

Vince really helped me! It was a long chat getting things set up. Please note that if you want all your items itemized to reconcile, you need an additional accounting app! He was very patient!

Getting set up was easy and well worth the initial trial period to see if the app is right for you/your business. The thing that gives OneSaas a 5 star rating is the customer service. I had a few sync issues that were slowing us down and kept us from getting the most out of the app. I just spent about 30 minutes chatting with Karol who walked me through the process to get it all set up properly. So helpful and absolutely great to work with. There are many apps out there that do similar things but customer service is king in my eyes. Thanks for all the help Karol!

It has bugs at times, but customer service is great. Hazel has helped me several times and has been detailed and attentive.

If I could give this zero stars I would. I set this up and configured according to their guide and upon the initial synch it DOUBLED my inventory and did not synch it according to the SKU or Product Name. It created new inventory items in QB for ALL my products using the SKU number as the Product Name and SKU number. They did not help me and said sorry, there's nothing we can do to fix it. BEWARE!

Wallace Mercantile Shop

2020-01-28

Canada

Just signed up on the app. Had some syncing difficulties but Hazel was really good walking me through and helping me to get it working properly.

Ellen Vandamme

2020-01-22

Belgium

great support! fast, glad to help, friendly, it's not always easy to set up everything for a new software, but they are there to help!