Reviews for ONE: AI, Email & SMS Marketing

Great customer service! When I had doubts and trouble setting up, they were very patient in explaining & helping me get started.

very well put together app and operates well also once you learn the in and outs. I needed some help today with inserting an html image and Maya helped me. I did not even have to go into too much detail as she knew what I was talking about straight away. Maya helped with the image and also did a tutorial video for me so I know what to for next time. This is the best support by far

Wonderful app. There's so many features that solves every needs on my store and definitely highly recommended to try this out!

At first I was on the fence about this app, because it required more than I was use to. But after getting in contact with their customer service team and taking the time to learn the system I'm hooked and encouraged to do more. Lou was a dream he provided screenshots,screen recordings, pleasant and was extremely patient with me while we went through each detail of set up. I am so happy to have Upsell as apart of my marketing team. It is so worth it.

Really impressed with the support I received from ONE. Incredibly fast response rate and friendly staff

Their claim used to be "We offer a Free Forever plan". Reality was that "forever" would have ended very few months later. The following was my first review: The App itself is very intuitive and easy to use, even if with many features. The support is definitively great!

Highly recommend! The support team was extremely helpful. Best support chat I've ever experienced. Especially Lou!

Would definitely recommend this app, the agent was particularly very helpful and kind. They provide everything i need for free and without bombarding me with offers trying to get me to upgrade, great experience so far!

I like the app so far an the support agent was helpful. I would recommend this app for my friends for sure

The app meets all of our needs and does exactly what it says. Their customer service is very helpful and has and excellent response time. Highly recommended!

Naomi went above and beyond to help me understand the SMS messaging platform. I appreciated the promptness of replies and friendly conversation in figuring out the issue.

The perfect, good value, all-in-one app for your Shopify store. Set up can seem like a challenge at first but their chat service runs 24/7, and their response time is unmatched. Fola went above and beyond to provide excellent an customer service experience, and our email campaigns + pop ups look incredible. A whole win-win!

Nice App easy to use, and Great customer service! I recommend this App to anyone that doesn't like complicated stuff.

This is really wonderful. I have used many of these kinds of APPs, and ONE happens to be the best among all. I enjoy using it a lot

muy profesionales y la atención al usuario es perfecta muy recomendada explicación con tutoriales muy bien explicados

This high level of customer support service is incredibly high! Helped me so much in terms of ONE (and Shopify too!)

Natalie is Wonderful—so patient and kind. Help me step by step with editing activities. I'm glad to choose them as our POP-Up app. I will keep working with them. Definitely recommend it, especially if you're new to Shopify, No need to worry, They will help you all the way!

I just spent well over an hour with Trish from their support team and she is TERRIFIC! So patient and willing to help however she can. Not only is their support amazing but I love the app - it is EXACTLY what I was looking for. Great job, One Team!

Incredible customer service - 1-2min response fast 247 and they helped me custom edit a pop-up using CSS. So good, shoutout Lou.

RascalClothingCo

2023-02-17

United States

Great customer service - they were quick and very helpful in guiding me through a problem! Rarely find the answers I need in a chat but it was easy!

The customer service was excellent and the plugin was easy to use. I highly recommend this plugin to anyone looking to increase sales and engagement on their website. Thank you for providing such a great product and service! In addition, I want to highlight the exceptional customer service provided by the ONE Upsell team. They were incredibly helpful in setting up the spinning wheel feature and promptly addressed any questions or issues I had along the way. Their support was top-notch and made the entire experience even more enjoyable. I can't speak highly enough of their dedication to their customers. Overall, I'm extremely satisfied with this plugin and the excellent service that comes with it.

Definitely a 5 star for me. How wonderful and warm was having my issue resolved with the One team. Noelia handle everything with such grace and made everything so easy. Thank you so much Keep up the good work.

£58/month for the lowest plan? Good bye!-------------------------------------------------------------

Great customer service, immediate respons! Been using One for a couple of months now, and it is super user friendly

Natalie was amazing spent almost 3 hrs with me cause im little, difficult awesome support! what i didnt know how to do she did it for me, step by step all in detail, very relaxed and chill ur talking to an actual fun person! thank you so so much! great work! very patient and great person! looking forward to more!