Reviews for ONE: AI, Email & SMS Marketing

Samantha was great! She was quick to respond and fix a few errors I made. She was also able to send me screenshots and videos explaining in detail how to correct my mistakes.

Muy buena atención al cliente, muy atentos y buenas respuestas. Luis Peraza me tuvo harta paciencia y me ayudó con lo que necesitaba

Good customer service especially Naomi is amazing.She helped for everything. Good app.

App molto intuitiva e il servizio clienti è fantastico, rispondono sempre e velocemente risolvendo ogni dubbio

LOU! Helped us for an hour with integrations of a specialty pop up! Super attentive, very easy to follow & had all of my questioned answered. Even though the regular version didn't allow for this pop up straight away Lou went to the trouble of customising & adding code to ensure what we wanted was achieved. Outstanding Service! :)))

Love this app! The support is amazing and super fast, they solve all my problems, plus the app offers a free plan, it's super functional and easy to set up

This App has been so helpful for my small business. It is easy to navigate and assistance is always literally --one click---away!

good customer service from rosy my issue was resolved fast! Easy to use! I set up my pop up email sign for customers!

Maya was supper supportive and helped me all the way through my difficulties. It was a huge support and help for me to finish all the set-up and "coding" needed.

Love this app.. So easy to use, great options to customise pop-ups and email marketing and the customer service is AMAZING! Highly recommended.

Noelia answered to all my questions and made it easy to follow and understand. I am a new ONE app user however I am happy with the customer support received and will keep using it. Thanks.

The app allows me to schedule and automate my SMS messages, which saves me a lot of time and hassle. The user interface is very user-friendly, making it easy to navigate and set up my campaigns.

User friendly, but expensive...................................................................... Thank you!

ONE's customer service was really amazing. Rissa helped me create a pop which did not even exist in their templates by doing some coding for me. She even provided me with a screen record so that I could carry on from there. Would definitely recommend.

Good CS assistance helped me with some of my issues. Did not wait long and did not guide me to wrong page

I've been on Shopify for while and this's one of the best apps and crew behind. Especially, Naomi! I can't thank you enough and to team behind. You're the best guys. Looking forward to getting more help. Cheers!

Amazing experience with che costumer service! Super useful app, perfect for my website, i recommend this to everyone!

The BEST customer service!!!! I’d rate it 10 stars if I could. Thank you for you help Naomi in customizing the colors on my pop-up!

This review is for the customer service. They have been super helpful as I have been on and off trying to update my website. Thank you SO MUCH Rosy! I had a tone of questions and her help went above and beyond :)

This is the 3rd time I downloaded this app, because I was determined not to late it beat me. The few times I have played with this app it seemed very complicated and seemed that I wasn't getting the attention at hand and help to try and solve the issues and problems that I was having. Until today when I got to work with Lou. Lou was VERY,VERY attentive, and extremely helpful and patient just as well as kind. Lou helped me to make my experience with this app seem as a breeze, and easy as ever. I learned a lot from Lou and how to navigate this app and configure certain aspects of this app. Lou I thank you a lot and look forward to working with you again if the occasion every arise. I give Lou 5 stars on support and this app 5 stars just because it has now become fun to work with thanks too Lou. Thank you Lou.

I am just into my trial period with Upsell and I am blown away by the customer service... I wanted to customize a pop up and Rissa was simply amazing. She helped me get the look and wording I wanted for the ad. Also started different emails for marketing and I can tell I'm going to be sticking with them! Easy peasy. Thank you guys!

This app is an amazing combination of essential services for E-commerce. What makes this app unique is the in-depth customizability and configurations. Along with an amazing support team that gets things done even with very specific custom edits. 5 star rating is the least I can give !

Aujourd'hui j'ai eu Maya comme conseillère et franchement elle a été super elle m'a aidé de A à Z ! je la remercie pour sa patience et sa gentillesse, elle m'a aidé plus que j'espérai, car je suis vraiment novice, niveau technique je m'y connais rien, heureusement que Maya était là pour tout résoudre ! encore merci beaucoup Maya !

Estuve buscando un poco de ayuda para resolver algunas dificultades y la respuesta en el chat fue instantánea y gracias al asistente de One Upsell, pude salir de las inquietudes al respecto con las configuraciones en la biblioteca de aplicaciones para la integración en Shopify. Ojalá así fueran todas las aplicaciones o plataformas, asesoría instantánea. Esto es un ejemplo para que otras aplicaciones se motiven a responder con prontitud a los comercios, ya que es indispensable una asesoría rápida y oportuna para poder seguir adelante con nuestros emprendimientos y que no pasen los días sin poder resolver nuestras dudas y perder dinero y tiempo. Agradezco mucho al asistente de One Upsell, por resolver mi problema. no como otras que responden a las horas o días

This is by far the best app when it comes to marketing! I love the ease of setting up a popup campaign and love the option of providing gift cards in addition to coupon codes! More recently, I ran into an issue regarding SMS campaigns and their customer service was top notch dealing with the issue. I also love that they are always quick to respond to my inquiries and will help you out every step of the way. I am excited to see what else is in store with their upcoming new releases on making marketing even easier for store owners!