Reviews for ONE: AI, Email & SMS Marketing

Starting up my business has been pretty exciting and challenging doing things on my own, but this app is simply designed and easy to navigate through. I needed assistance and I was able to chat with a live representative as scheduled and with her help I'm set up and ready to sell!!!

Really good. There is a great support team too. really fast to answer. it will send videos too allowing to solve any problem

I love this app. Great for sending emails and sms messages. Everything can be automated. This was a huge help running my business alone.

TROP CHERS POUR LA FRANCE !!!! 0,20$ / SMS ............................................................

It working great thus far. Cant wait to see the updates! I will continue to explore and use the features!

really great app and awesome support team, I recently downloaded this app and have been blown away by the level of customer service provided. Every time I've had a question or issue, the support team has been quick to respond and incredibly helpful in resolving the problem.

Maya was very helpful and gave me a lot of good tips. I would definitely recommend this app for marketing!

Only used the pop-up widget so far, but works perfect - and they have lots of other widgets to offer. Can't wait to test out those. Maya was a big help! Very good service on her part.

Best Customer Service I have received so far within the Shopify Apps. Highly recommend this app to those who are looking at something like this for their own store.

Sou novo no app e já posso dizer que é ótimo e principalmente o suporte. A propósito, muito obrigado Naomi por resolver minha dúvida e problema. eu recomendo o aplicativo

Best Customer Service and tons of options highly recommended it. Have everything for advanced users and is friendly to newcomers

I am very pleased with the One app and their support. I have had a couple of issues setting it up. Samantha and Rosy quickly answered my question and it was taken care almost immediately. They were both very knowledgable and professional!!! Steve

** UPDATE** -- reducing my review to one star because the platform keeps breaking. I've currently been blocked from sending emails for over 3 days and I can't get any resolution. All the support team can say is "we're a small team and we have no idea when we'll have any information or fix for what's going on." .... They seem to be happy to keep announcing new beta features instead of making sure core features are stable and working. Their message to me was (copy/paste) "All I can say is that our team is looking into it, hopefully we'll have an answer in a day or two, but I can't promise that." They are also apparently happy to keep charging me while their platform isn't working... but if I uninstall it, then they'll give me a refund??! Very strange business practices. I really tried to give them the benefit of the doubt as I've spent 15+ years building software and know it's hard... but at the end of the day you need better answers for why critical features aren't working and better customer support when you fail as a business. Decent app... support was a bit over zealous on the setup with their suggestions... but the biggest issue is the system (at least for sending emails) has been down for over 24 hours at this point... my last newsletter did not get sent out... and all I'm getting from support is "we updated our system and now our engineers are working on fixing it" ... I will say, I'm a free user (how do you even upgrade?) so I guess I'm getting what I paid for. ¯\_(ツ)_/¯

Lots of data and options to automate and upsell your products through SMS and Email newsletters. It can be a bit overwhelming at first, but it's certainly easy enough to start small and work from there. Even with limited skills you can create a beautiful custom template to send to your customers, or make use of the many templates they have at hand. I had troubles with verification and automating to certain email addresses, but the live chat was quick and responsive. The wonderful Maya came to my rescue and we managed to figure out the problem together. They were ever so kind and patient and it has been one of the most pleasant customer service experiences I have had to date. Thanks again!

Le service est très rapide et courtois. j'en étais même surpris! Je vous recommande l'application, elle fonctionne très bien pour notre boutique

Jessica helped us to create our first campaign really quickly. Efficient and kind, so perfect contact :)

Rissa was great! Great Customer Service! Will build custom on the spot just to help you out. Really helpful, quick, friendly, great communication!

Great customer service. Fast replied. Great customer service. Fast replied. Great customer service. Fast replied. Great customer service. Fast replied.

Pepperina Calzature

2023-04-01

Italy

Purtroppo a questa app manca la cosa più importante per l'aumento delle conversioni. Non esiste la possibilità di segmentare il pubblico per inviare campagne personalizzate come ad esempio l'invio di sconti a chi non ha mai effettuato l'acquisto, oppure avere un segmento di clienti vip a cui mandare promozioni speciali.

honestly I consider Jessica to be the best ...she really helped me out ...kudos to her indeed ....I was having problems with my emails and she helped me out ...truly professional

Samantha was a GEM! She guided me through setting up my subscription pop up very quick and easy. The screen recordings that are in place with this APP are a life saver and honestly without them I would have been frustrated. Thank you so much!!

Great app for various applications to your website. Great service and support as well. The various features of this app helps you to understand new things about your business.

The best multipurpose app for Shopify store that I have seen so far. I have installed this app on my store for almost 6 months and I am satisfied and recommend it. With excellent and fast support. Thanks for the app

The team at one is simply amazing. Rissa has been helping me get ready for my upcoming Launch in May. I'm so thankful for the great support and assist they've provided me. 10/10

i am not very tech savvy but LOU & SAMANTHA came to save the day! they help you with anything you need! they also go above and beyond to make sure all customers are satisfied! they help you complete the work if you arnt sure how to! this app is AMAZING! BEST CUSTOMER SUPPORT EVER!! We need more apps like these!. CHOOSE THIS APP! BEGINNER FRIENDLY!