Reviews for ONE: AI, Email & SMS Marketing

I am a long time user of this app and it have been one of the main driving factors for my sites success. I have used every feature available but i have to say the abandon cart , and upsell features are my favourite. They really work and my numbers prove it. I run my business by myself so it can be overwhelming. you honestly wont find an app with better response times and communication. I literally have the app creatures phone number and we correspond when i need help! don't even think about it for a second. Get this app. You wont regret it and if there is something you dont understand or agree with, they will bend over backwards to help you and make it right. They definitely have hospitality at the top of their list because ive never had such great out reach from any business. I just want to say thank you to all the amazing staff working on this app.

This app is really helpful to increase my sales. Also they have a stellar customer service team! Kudos to ONE

Excellent Customer support with Natalie, Helping me to make sure all the little details are covered and excellent "how to" clips showing me exactly what I needed to do

Customer service is truly exceptional! They respond in a timely manner, providing quick and effective solutions to any concerns or issues. Their resourcefulness, kindness, and clarity are greatly appreciated, making the overall experience of using the app even better. Thank you for offering such amazing customer service.

Absolutely incredible customer service. They are always there to help with immediate advice. Nothing is too hard. Particular shout outs to Naomi and Natalie. Thank you for your help. Would highly recommend.

I just had the best assistance ever with Naomi!!! She gave me tips that helped me a lot! I'm so grateful for her help. She is the best!!!

Amazing customer service with Rosy, she made a video tutorial for me showing me exactly how to fix my issue. The best customer service I have ever received. Thank you!

Naomi was extremely helpful and very quick with assessing my issue and fixing it with minutes. Great customer service, and I switched from another app to this one and it works so much better as well.

Shokz

2023-02-08

United States

I had a wonderful customer service experience with Lou! Lou was very professional to issue all my questions and responsed quickly! Thanks Lou!

I am loving this app! It has almost everything I need in one app. Set up is easy and the templates are beautiful. You are able to customize as well. Support is top notch if you need it! I was also able to submit a request for the few features I am looking for (crossing fingers). I look forward to using this app for a long time!

I'm a small business owner and new to the game when it comes to email campaigns and I must say this app is 10/10! Beginner friendly but also has enough features that will allow you to grow with the app ! Last but not least customer service is truly amazing!! Everyone I have talked to thus far are super helpful , sweet , and personable , I don't feel like Im talking to a robot like some customer chats but an actual person that cares! This app is definitely a hidden gem!

I've been using the Shopify app Upsell for a while now and I'm not only impressed with its features and performance but also with their customer service. Whenever I had any questions or concerns, their support team was quick to respond and provided helpful solutions. The user-friendly interface and seamless integration with my Shopify store make it a no-brainer for any e-commerce store owner. I'm very satisfied with Upsell and would highly recommend it for its app functionality and excellent customer support.

I had a wonderful customer service experience with Lou - super helpful every step of the way and really quick responses. Thank you Lou!

Great app and easy to use. Needed some support which was given in a great way by the customer support.

I was impressed with how quickly and politely Natalie helped me with a pop up on my website, she knew exactly what I wanted! Thank you very much ;o)

Amazing customer service! They always help me whenever I encounter a problem, and they are very patient!

Pretty good app! I am using it to create pop-up campaigns. The setup is quite smooth, however, there is room for improvements to make the duplication of email templates easier. Customer support is great though and will help you through all the challenges you might encounter on the way. Recommended for beginners and for those who want to start from scratch without a clear idea of what they want.

I've eliminated the need for many other apps using ONE, it performs a utility role and still outperforms other apps solely dedicated to each one of these areas. Not only that but fantastic professional customer support! Highly recommend.

so much features for marketing tools in one place, a must have app for any shopify store, just get started with it, peace

Naomi helped today with some pop ups and rewards. She was very patience and knowledgeable. Way to go. Nice job!

Bei Gott das Ding ist Genial, hab direkt ein Sale damit gemacht, nutzt es, so wollen die Customer dann eher was von euch holen, falls eure Preise auch etwas höher sind :)

The app is pretty cool. It's easy to navigate once you get the hang of it. I had a slight issue (a misunderstanding on my part) and through the chat I quickly got it fixed. Rissa was super helpful and very patient. Her attitude was pleasant, and she is very knowledgeable on the topics in which I needed help. She even went the extra mile to give me some pointers for my site. Her feedback is A1! I highly recommend using this app.

A MUST HAVE! I was working on a marketing campaign and didn't save it correctly. Lou was able to save the day! I appreciate the excellent customer service and how easy this app is to use on my website!

I have only had the app for a few days but I can say that the customer service chat is amazing and very helpful!

Ottimo supporto veloce ed efficiente, qualsiasi problematica o dubbio viene risolto immediatamente, ottima integrazione con Shopify. App perfetta fa quello che promette di fare.