Reviews for Lucky Orange Heatmaps & Replay

The app is a good tool to see a lot of small problems inside your shop BUT - It's good when it's working! The app is not working well yet. To many times the app is just stop tracking my customers and it's very frustration.

I have been using this app for almost a year now so I think I'm well qualified to comment on it. Of all the apps I have used, this is the one I would hate to be without. I have changed so much on my website simply because I can watch how people navigate it; it enables me to see it from the customers viewpoint. I have picked up countless flaws that I would never have even known were there. I can introduce changes and watch how they work out, cut them out if they don't. Can't talk about customer support as never needed it. Not saying it's perfect, not saying it's picked up every transaction but that is not what I was looking for. To be honest once you have got used to the initial amazement of watching customers navigate your site it can become a chore;however, you learn to pick out the ones you need to look out for and that is where the diamonds are.You can filter the behaviour patterns to see what you are looking at. Build heatmaps, you'll be surprised how the layout you thought was perfect is not how your customers use the site: then change your site. Disclaimer. As far as I can recall I've never been asked to give a review. I won't get any money off for this one :-) I'm doing it not only to help the developer but to help shop owners trying to develop their sites.

This app is awesome. The live view is a little spooky at first but you soon get used to it. The recordings feature has shone a light on how our shop is working and how the user journeys through the site.

A+++ Excellent - Amazing App ! This is so useful to track visitor's to our site and see what they looked at. The chat works great. The best app for helping conversions ever. LOVE it! :)

https://luca-chiara.myshopify.com Overall easy to install, set up and use! I did find the information very helpful. Their customer service is good as I had a few questions and within a day they got back to me with the answers.

The app is working great and the customer support is very helpful!

Very simple and easy to use. The chat feature has been great for us; very helpful retaining customer information to help convert those leads into sales. Will definitely refer this app to others.

If I could give them a less than 1 star I would. Their support is crappy and the do not respond in a timely fashion. They give answers just to count that they answered but it is clear that they never read the issues you are having. This was giving me wrong dates and not showing sales. Try find a better way to track your customers. Not this app, not worth it

I love how you can see every users interactions in order to determine why they are dropping off, etc.

Man that's some next level creepness. I actually felt weird spying on my site's visitors, but it's incredibly well made and gives you all the info you could possibly imagine to get from an app. The only thing you could do to equal the level of detail this app provides is to stand behind the person visiting your site.. Enough said

One of my favorite MUST USE SECRET WEAPON ! With this app, you are able to ''spy'' on your visitors and improve your site based on your visitor's behavior. It helps me to detect what I was missing out in my store. I 'll encourage new or matured store owners to installed this app to find out more about how your visitors behave. This will definitely increase your SALES once you figured it out.

Does everything it says it will. great app

This is probably the best app in the Shopify app store. This allows you to drill down and really see what is going through your customers heads. It has analytics, live chat, polls, heatmaps, and so much more. This is an amazing app, thats about all I can say!

A really useful app - has allowed us to spot issues and fixes for better user experience quickly. Would recommend.

Awesome App! Its not cheap if you run alot of traffic to your store but its free to try : )

Keratinbeauty

2016-07-08

United States

Very Helpful app! Now we can record the pach of customers in our site and see if they are having dificulties at some point to navigate at some point.! Really worth.

Cool app, let you watch recordings of the people who browsed your site.

I was CONFUSED much more than my customers! what a nightmare to install this app! no matter what I did, it would not install. DELETE.

It works decently well, had a glitch and the tech staff helped me out after hours. There are a few place where it won't capture all the information but it does a pretty good job.

Excellent tool to help understand how shoppers are using your site. It also helped me find a few issues with the design layout on mobile.

If you don't know what your customer are doing on your site, you lost your sale. With lucky orange, we can now understand our customer to drive them lower to the sale funnel. Must have app!

Very useful app. I can see where my customers hover and pause on my site. It allows me to be in their shoes.

Best app for shopify!!!! Highly recommended for anyone looking to run a shopify store. Easy to use, very self explanatory layout & design. All the tools you need to understand the traffic & popularity of your site. Real time feed on twitter showing you tweets made about your products.

It is quite fun to watch what potential customers are doing on your site. It feels a bit "Big Brotherish" and I can't help but get frustrated when someone spends a lot of time scrolling around then doesn't buy! Very interesting insights though

Oh man, the insight you gain from this app is crazy!