Reviews for Lucky Orange Heatmaps & Replay

Zoe And Eve

2017-05-10

United States

Love the app and the statistics it gives and the ability to be able to chat with customers.

Cloth Diaper Kids

2017-05-09

Canada

Does what it says. They are adding new features all the time. Great support and easy to use interface.

This is an amazing app for understanding what your customers are doing when they visit the site. The heat-maps are really clear and track your visitors on their actual landing page, even on a mobile device. Add on the ability to watch your visitors live and trigger a chat message with them, offering them help much like a sales assistant would do in a traditional store is a game-changer. My only feature request is to add the ability to deal with chat requests via push notification to a mobile device, rather than having to be logged in via a browser. I understand this is coming soon as Lucky Orange are working on a mobile app. Fantastic software, installed without having to do anything and works incredibly well for a low, low price. 5 stars!

Incredibly useful app. Lucky Orange lets you see all your visitor's movements and provides the most accurate business intelligence that will allow you to make decisions in the future. I'm not a technical person and I still have a lot to explore as far as this app's functions but I'm very happy with it. Great value for money too.

Fantastic app and unlike Google analytics, this is bang up-to-date. No delay of 8/9 minutes before giving data. Incredibly accurate and a must for anyone wanting to learn more about their visitor behaviour.

Great app! It's helped us to continually optimize our website for conversions.

Wow. I would also like to add, wow. A must have. Don't hesitate, this tool is the Shopify Visitor Behavioral App.

This is an excellent app, which gives us a great indication of where customers are coming from and what they are doing on our site. We are only in the trial stages since we just opened a couple of days ago, but already have learned so much. Definitely a keeper, for sure! - Alexandria, www.BlowoutBoutique.ca

The live recordings are pretty cool but the Heatmaps never seem to work for me. Spoke to support and they were pretty helpful and are currently looking into the issue. The issue seems to be a template compatibility issue.

I LOVE this app. It has been so helpful in finding out where are customers are coming from, and what pages they leave from. I love the live recordings and being able to initiate chat with customers. I'm hoping it will help with our first sale soon. I also really appreciate the daily email updates and seeing how my shop is performing day over day.

Wow! Fantastic app and must have add on. I use every single day. The analytics are great but the live view and chat and the recording of customers on your site is invaluable. There is no replacement for watching video of exactly what your customer is doing on your site. I have made so many tweaks and changes that I would not have known, by watching what customers do and how they interact. Great APP, Great Value. Highly, highly recommend. NOTE: The APP will show less visitors than Google Analytics or Shopify stats because Lucky Orange does not count "bounces".

This app has to be "THE" most frustrating thing to watch in action. Your tortured watching your customers come and go WITHOUT buying anything! It offers NO solution to WHY and HOW to correct anything on your site. 3 stars because its useful spying on yourself. But thats ALL it is. A spy tool. This is neither an negative or positive review. Just my experience so far.

Truly an amazing app that will provide you with very useful feedback, super interesting to know how your visitors interact with your website and also have the ability to even chat with them! If you need an app that will deep dive your store to help you grow, this is the way to go! Look no further! https://www.ihaveasecretadmirer.com

The Developer is responsive to questions which has been very helpful. And, I was able to pin-point some items that needed to be changed in my shop in order to make it more user-friendly. However, the site isn't able to capture all of the visits as is explained in the FAQs. I would recommend it to anyone starting out.

Really great for finding out exactly what your visitors are doing on your website! Amazing information!

LOVE THIS APP. Sooo many features. I've caught about 25 problems with my new website so far and I'm able to easily identify the exact issue and fix them fast. Live Chat is sweet too! Thank you Lucky Orange :)

One of the best app's, provides very good information to help improve sales!

Seems like an amazing way to see how customers are navigating your store and how I can improve their experience!

Amazing tool for optimizing your site. See where customers are struggling to improve user flow!

This app is absolutely amazing. The recordings, chat and heatmaps are so incredibly valuable in helping us (a new store) to increase conversion rates and improve our site!

Lucky Orange is a great tool to use for starting a new store. It is absolutely critical, as it allows you to watch visitors and gain insight into what is working and what is not. You WILL catch mistakes that you or the team have made by using this tool to watch customers and visitors navigate your pages, including pain points where the customer doesn't know how to add to cart, leave a review, or needs a more user friendly page to work with. This tool isn't necessary later on when the store becomes a success, But... it can still be used when testing new features, sales tactics, or sales funnel techniques. I gave it 4 stars, because it didn't always seem to work correctly for me. Maybe this had to do with a visitor's privacy settings, but I even noticed it happen with visitors that I didn't have the issue with before. Other than that, it is a service I will absolutely use for stores to come! Give it a try! You won't regret it!

I used Zendesk before I try out 7 days free trial on LO. It did not work on my computer on poll & chat. Email few times with customer support though he was helpful but still did not resolve the issues. Overall experience is that I will stick with Zendesk. Just the level of prompt chat support service from Zendesk and the app and easy to cruise through issues without having to wait for days give me the confident I need for my e-store. LO do have lots of cool features though maybe just not for me at this time.

Really valuable insights on user behaviour

Great app and highly useful for our website.

Love the app and the real-time engagement! www.bostlures.com