Reviews for Lucky Orange Heatmaps & Replay

I tried using this app by installing it on my store and it did not work. I emailed support and after 1 week they replied. I tried again to re-install the app and again it did not work. I emailed support again it has been over a week and still waiting for their reply.Their support is not good at all. I can't imagine if I actually had an actual problem with their app and I needed their help. I would have to wait for them to reply a week later. I can't say if the app works or not since I did not get to use it but now I don't want to. I'll look for another similar app.

Shop owners you need this app! It revealed so much. First of all, in some countries and depending on the user's system some folks are seeing pages of your website that have since been updated. This app provides information you would otherwise not know and need desperately to improve your sales. It is literally like looking over the shoulder of the site visitor. Worth every penny!!

Amazing app and very helpful for understanding areas of your website that need improvement!

This is the greatest app on the planet, must have if you want a real insight into customer behavior on your site.

I love the real time stats of this app.

Form analytics wasn't working for us. After a struggle with Lucky Orange to respond to support emails they were able to guide us around the problem. I would give this app a 5 star, but I feel their support could improve.

These guys are awesome! The support is great. We deleted the app in error and Danny helped recover our old account and data :)

I have been having so many "add-to-cart" and "abandoned cart" lately and I just didn't understand why. Someone suggested to install Lucky Orange ... and I did about 45 minutes ago. As soon as I installed, I watched live my customers adding products to cart and found out that "Smart Up-Sell' would pop up instantly and was showing irrelevant products and the customers seemed confuse on how to get out of it ... then ending up leaving my site leaving their cart behind. I didn't wait long and turned off my Smart Up-sell app and even though the app was showing me messages that I would lose 15% of my sell, I trust what I saw from Lucky Orange -- I was already losing sale because of the pop-ups. And as soon as the pop up was gone, just in time, a customer was adding products to cart and finalized her payment ALL in just 3 clicks! No more stupid pop-ups to confuse them. And thank you so much Lucky Orange for showing me the way to better conversion! :)

Love this app. Helps me fix items on my website i never wouldve picked up otherwise. Keep up the good work!!

I bought Lucky Orange soon after opening my shop when I wasn't getting any sales. It's been critical for helping me solve design problems on my shop. Although it has many very cool and useful features, the session recordings have been the most valuable to me. There's nothing like watching your visitors navigating around your store, seeing what they see, to pinpoint problems that you couldn't see when you designed and tested it. Their tech support is also very responsive and good. I've only had to contact them once. After a few emails exchanged and we couldn't solve the problem, one of their developers actually pulled my session into debug mode so that he could troubleshoot. Oh, and that was during my free period before I purchased it. Buying the subscription to Lucky Orange was a no brainer after that! It's awesome!

Great app, really useful. I would recommend it to anybody! Thanks. :)

This is definitely a must have if you are serious about your website. Definitely necessary for CRO with the heat maps and the recordings of visitors. Also has built in Chat system. And best of all, it's priced relatively cheap compared to other Chat systems.

Love this app i use it on two of my stores and this is one of the best tools I use to see my traffic live ,Tip if you do FB ads and use the UTM its amazing to see how each ad preform, I personally not a big fan of google analytic to much data to process, so with Lucky Orange i can see in a min whats going on with all my traffic

Brilliant app for tracking how people interact with your website

Lucky Orange is hands down the best website tracking app I've ever used. The amount of information this app provides you makes it nearly impossible not to increase your sales. I give the highest recommendation to Lucky Orange. They've created an awesome app. Please get this app today! You will not regret it!

Extremely helpful tools to better understand how to optimize your site.

Whisperingcowgirl

2016-11-05

United States

It's not live and very inaccurate.

works great and gives you a lot of insight on your site and how users use it

The system has worked well and when I had questions they were answered quickly and courteously. I notice a slight discrepancy between some of the Lucky Orange numbers and Shopify numbers which I think are because of different time zone settings so not overly concerned.

I still have a lot to learn on how to utilize all of the features. Although I feel like I am "Big Brother" I enjoy seeing exactly where people are going on my website. UPDATE: Like other visitors have stated this app has a lot of bugs. It works sometimes and then it will stop working out of the blue. The recordings can take awhile to come through if at all sometimes.

Great app, love being to see customer recordings and just starting to play around with the chat feature

Lucky Orange is a Complete NO brainer.If you are looking to convert traffic if your wanting to clearly get a picture of who is coming from were and when if you are selling a product,Then i would highly recommended Lucky Orange for if it wasn't for these guys i wouldn't be so Lucky.Thank you so Much Team. Stay Amazing D.W

This app does exactly what it says and so much more. Amazing insights in to your customer behavior. Bradley and his team there were awesome set it up in minutes. Great app

The app is ok. Looks nice on the computer but for 10 bucks in the month it should definitely be possible to have everything also working on mobile, this is now not the case and should be coming soon for sure! Would be nice if there were more options to choose from.

So sick of this app. Not only don't the number of visitors tie up with Shopify, but it doesn't even list visitors that I know visited. They say it's all because Shopify records very short visits and they don't but there's a lot more missing than that. I just logged on, saw a live visitor, watched their movement, then, it didn't show up on the list of recordings. Lots more examples of missing data. I've tried talking to support. I just got a standard reply, I don't think anyone actually read my email. Is it worth having this app with these problems? Probably not, half information is misleading information.