Reviews for Lucky Orange Heatmaps & Replay

I have contacted lucky orange multiple times, with 0 resolutions nor responses for well over 3 weeks now. I am extremely displeased after paying for my membership.

Evilcollar

2015-11-04

Italy

Very Useful app. Must try it. Thanks Lucky Orange EvilCollar

Very useful for beginning companies to track customers throughout the country. Allows for insights and live tracking. Thanks

App has some bugs to fix. no good customer support. Doesn't have much willingness to fulfill or fix issues customer has.

The best app I use! It's the first thing I open when I am sitting at my desk. I have seen where customers are exiting, and can fix issues before people ask! It's the best.

this app is THE one you never knew you needed until you have it installed - and then you don't know how you lived without it. within the first two minutes of using it, and looking at the recordings of my visitors - i could tell where they were confused, what made sense, and what didn't. seeing that was and is invaluable. you won't regret it - the insights will lead you to a better business.

If you haven't heard of Lucky Orange or used it before you have no idea what you are missing out on. Forget all the extra bells and whistles they give you (which are amazing) the core process here is watching video recordings of what exactly your customers did on your website. What did the customer type? What pages did they go to? Where did they pause? Where did they get confused? Why is there an unknown bug on a certain page you never noticed before that is the sole reason people are not converting? These questions are all answered and more. Imagine the first time someone told you about "screen sharing" and that you can share your screen with someone, it was mind blowing. Well install Lucky Orange, listen for the doorbell sound when your visitors come, watch them live on your website, or go into the recordings and watch ANY visitor and exactly what happened on your website. I promise you to be mind blown again and get addicted to it. It's bringing the "security camera" + seemingly impossible analytics to your online store. Lucky Orange simply rocked the whole app industry with this one. Any store that wants to survive should front the $10 for this app, the data is simply too important to not have, it's invaluable.

Do you remember the first time you watched real-time Google Analytics? How that parade of lines across your screen almost became addictive? Well, imagine those same analytics with far more robust information, and then actual recordings of website visitors—mouse movements, clicks, pauses, everything. That's what you get with Lucky Orange. LO gives you the most detailed information possible—whereas Google Analytics only shows you referring domains, LO shows actual pages, so you can see in an instant where each visitor is coming from. You can follow each visitor through your site in real time, or just click to see a sequential list of pages they've visited. The $10/month would be the best $10 you'd ever spend in the app store, even if it was just the amazing user recordings and realtime analytics. But there's also a chat engine and a bunch of other goodies thrown in to boot. I really can't recommend this highly enough. My only caveat is that you have to set aside time to watch the recordings—they are so useful, so informative.....and so addictive.

Yourgreatfinds

2015-08-28

United States

This will change your business life!!! The best app ever. I am now starting to understand my customers more than ever. Highly recommended! I am only 4 days into the trial and I will be signing up today.

OMG-I LOVE this app! It is definitely worth trying out and you won't be disappointed. I've tried a few apps but this is the best by far. If you decide to pay for it after the trial, it is well worth the money. I'm still working out the kinks on my site and this has definitely helped me pinpoint problem areas with my traffic.

I've used many apps, but Lucky Orange is hands down the most useful one on the market. It provides you so much important information you otherwise would not have. 100% recommend to any shop owner.

Excellent app for detecting any errors on your site which might trip up customers. Worth it.

Nori Lights

2015-06-11

United States

This app is awesome. It is really helpful for monitoring customer activity, both live and recorded from the past. Very easy to use. This app is very useful. I highly recommend it trying it out. I found it to be well worth the $10 monthly fee.

A must have App for anyone looking get detailed analytics on customer behaviour on their store. Being able to view in real-time how visitors are interacting with your site is a super awesome feature within lucky orange!

A good app for us most times, but it is pretty glitchy. We set things up and the settings do not stick. It is useful/helpful information and we will keep it! Thanks! Matt Ruggiero www.pennyschoice.com

This app is helpful. Now I able to see the traffic of my site. Thank you.

This is amazing i am going to try it now...From the looks of it its amazing really helpfull.

AH-MAZING! I installed this app about three weeks ago, and it has already helped me to save over $300 in sales (which clearly paid for the $10). The fact that it can record what my customers are doing has helped me understand their problems and allowed me to fix it when they either contact me, or when I see a sale lost. So far by watching the videos, I've changed several things on my site that I didn't even know was an issue because on my screen it always displays fine. In short you will NOT regret spending the small amount of money for this incredible app. Please you get to feel like God watching your customers lives on your site :-)

I used Lucky Orange on my previous website which was not a Shopify site. It is extraordinarily helpful to see where customers are in real time and to jump in if they need help. The live chat service definitely made me quite a few sales. Don't hesitate to add it!

I really love this app, watching the customers shop has been extremely helpful. I was paying more for a different app that was just a heat map, you get so much more with Lucky Orange. Customer service is amazing too!

Lucky Orange is an amazing tool. It helped me identify where my customers were clicking and where they were getting stuck in the conversion funnel process. The live recordings of users' actions are invaluable. Thank you Lucky Orange!

I must say being in Australia I have found the online help to be pathetic due to time zone related issues. However Lucky Orange has saved me in that I am new to this game and still trying to figure things out. Through information on recordings I have been able to identify issues that otherwise would not have been eg broken links when I updated my site. I have also identified a trend of people jumping to one collection of my site and never appearing interested in buying from this collection - this enabled me to do detective work in a different area which has resolved significant issues with my online advertising - so Hopefully Lucky Orange will be paid for within a few months of this error being resolved!

Great app. So much information. No hassle to install. Totally addictive. Could easily be turned into a computer game betting on your customers to make a purchase. Way too much fun for an awesome analytics tool.

App is great gives you insight on whats going on with your site. I haven't even begun to use chat but may in the future. I am all about analytics . Still exploring but I can see the value in this app. Must have

Switching to Lucky Orange for our chat was a great decision! Not only was it cheaper than our last chat program, it also provides analytic insights that are soo much easier to understand than Google Anayltics. The other feature that I'm in love with is the polls. Overall great investment!