Reviews for Chatra — Live Chat & Chatbot

Free Vibrationz

2016-05-20

United States

So far I have had a great experience using this LIVE chat. It is easy to use, and just what we needed.

At www.tarjetasideales.com we are extremely happy using Chatra, great design and incredible customer experience. Don't conform with Zopim, Olark or LiveChat when you can use Chatra. Greetings from Colombia

Chatra, it works. We've used quite a few chat programs and this one fits 95% of the use cases for it. Simple to use, triggerable for actions users might do--which is very good and you should use. Team management, etc. We'd like to see a jabber server something that could tie in IM to the mix instead of having to keep a window around all the time, but again, not a deal breaker. Also, bonus, they are continually iterating making it better and we love it when developers continue to.. develop. ;)

Really easy, straightforward functionality. I love that they have an app, so I can use it when I'm out and on-the-go, and they have great options for automated responses.

Absolutely LOVE this app. It is super easy to install and customize. Within a few minutes of installation I was chatting with customers. My favorite thing about this app is I have been able to convert visitors with questions/concerns to happy customers. It has also provided me with really good insight on common concerns visitors may have. This has allowed me to quickly implement changes, updates, or adding valuable info to the site to reduce confusion and questions.

Must have app for e-commerce owner. Easy install. Lots of useful function. Good Customer Support. You have to try it!

I would recommend this app to anyone looking to engage with their customers more easily.

I love this app and its functionality. It looks great on my webpage and I love how customisable it is. The fact that I can have it on an app, which is very well made I must add, is awesome! I have the ability to talk to potential customers on the go! Get this app, you couldn't possibly regret it! Priscilla | Founder | www.goldengenesisboutique.co.uk

This app has been great and helpful in converting visitors to customers. Not the least bit overwhelming as I once believed live chat could be. The developer has also be incredibly responsive and accommodating. Thank you Chatra.

I love this app, and the integration was easy and seamless. The Chatra team is innovative and appears to be constantly working on improving their customer experience, as well as the experience for their customers' customers! I highly recommend this for your Shopify store!

Have been using it for a month now. Very stable and reliable. Cool that we can have text visible to visitors in different languages. I highly recommend.

Love this app, had a lot of contact on it already, it's a really rewarding experience to talk with people who need assistance!

I have used quite a few apps like lucky orange , olark and preferred this Integration - very easy Professional looking Does its job pretty well . Not as many frills and fancies as LO but well you pay a lot more there too. The only place they could get better is in transferring chats between 2 operators is difficult. Other than that a 5 star experience

This app has been pretty decent so far. I haven't been able to use it a ton yet but from what I have seen, it is user friendly with a professional, clean look. The reason for not giving it a 5 star rating is for the fact that the login always gets me. I've heard of case sensitive passwords but I don't think I've ever had to worry about login names being case sensitive. I always forget about the case sensitive thing when I try to log in but I'm reminded when it doesn't let me in. It's just an annoying little thing that gets under my skin, it's a bit frustrating.

Setup in minutes, including a perfectly integrated iphone app. I was using Olark before but they had a really complex setup for mobile through a third-party app. Chatra is unified perfectly between laptop and phone and doesn't get tripped up if I try to use both in one conversation. The only drawback was that customizing exact colours required some API code to be added to the site. I highly recommend this app. In fact, I can't think of a reason why anyone wouldn't use this.

Great system and very easy to use. Was a bit confusing at first when I tried to add the app on my phone (I had created the account through the Shopify computer app) and didn't have a password/way to login on the phone. But I received an email a couple of days later with a way to set a password and it's been smooth from there. I usually leave the app "online" most of every day, since I'm able to work/produce product very near my laptop. It's nice because often I'll ignore email notifications until a certain time of day, but if I hear the Chatra notification I'll know it's specifically a customer who might need attention and be able to provide them with a response right away/while they're browsing. Only a few people have used it so far, and of those only one had a legitimate question for me to help with, but I count that as the app being successful. I can definitely see the chat function being used more frequently as my shop visitor count grows (currently I only have around 20-130 visitors per day). Full disclosure - I did receive a free plan for this app in return for trying it out, but the opinions above are my own.

Very nice chat solution. Easy to install and easy to use. It has resulted in some new business that we would have otherwise lost.

I am really enjoying this app. A simple solution with great results and easy to install and use. I highly recommend Chatra.

I was looking for a chat app for my store that was light-weight and had a mobile app so I could talk to visitors wherever I was. This app is amazing; the developers listen to customers and seem really eager to make store-owners happy. The chat box is non-intrusive and has a lot of customization options and trigger-events. I'm even more over the moon as my first chat I had already converted to a sale :)

Ticks all the boxes and better yet there's a mobile app which is free even on the free plan. Highly recommended

It is live on www.ethical-trading.com go and check it out. Useful app and serves its purpose well.

Love this app so far! Was so easy to install (i clicked a button) and I love that I can watch what people are looking at on the site and adding to their cart while we chat. I would recommend this over and over again!

Seems to work v. well, attentive and friendly support, keep up the good work :D

This is an excellent app. It's very easy to install and use, and the additional mobile app is a huge bonus allowing us to stay in contact with customers pretty much whenever they have a question. Creating a great customer experience is very important to us. With Chatra not only have we being able to close sales, respond to queries, and provide support, we have also been able to further project our brand's personality beyond the webpage. Forging good relationships with customers builds trust and leads to happy, and importantly, returning customers. That makes us happy too! Highly recommended.

good to have app for shopify! thanks Chara! Keep it up