Reviews for Chatra — Live Chat & Chatbot

Byinviteonly

2016-01-05

Singapore

The idea behind it is wonderful. Easy to set up and defintiely useful. However my staff complained that when we are online, it suddenly goes offline in the middle of chatting. Also we are online, but sometimes it appears we aren't and our customers have to send us an offline message instead. I would wait for them to fix all these problems before installing at it gives us more problems than when we didn't have a live chat function. Also, tried to uninstall from the dashboard, can't. Needed to go into my theme to edit the html and for someone who isn't savvy with code, this is a hassel.

This app has been wonderful. I've tried other chat apps but have found Chatra to be a step above the rest. Very robust and customizable feature set, there isnt much you can't customize. Bottom line it's helped my communication with customers and helped close sales and bring in new ones. Highly recommended they did a bang up job on this app, 5 stars all the way.

This is a great app! The chat window is simple with a large setting and view. User experience is up to expectations. Our shopify plan is the basic plan and with this app, a basic plan can work like a super plan. Worth having it installed! Yaakov is a very helpful guy! He is always there to help whenever you need help on the app. He is a babywearer too!

Great little chat app, I have only newly installed but already been reached out to by customers. They appreciate the quick response even when off line. Very easy to set up and change colours. So far that is about as much as i have done with it yet but tbh i haven't needed anything more. Thanks Chatra

Blk Blu

2015-12-31

United States

Support is always there and I love that I can respond to chats via email!

I feel bad giving it less than 3 stars, but it doesn't really deserve it. The interface is beautiful and very easy to find what you need. However, you get what you pay for. I was very excited about finding a feature rich chat app at this price, but that's where the pros stop. Customization is very very limited... don't be fooled by the screenshots and website. You can change colors in the dashboard of your chat window ONLY. If you want to change other colors you have to use API. Also, customizable text is very limited. You only have a very few number of places where you can customize text shown before the chat. Nothing after, during, etc. The only thing I love about it is that you can see the customers cart and where they are on your webpage. Also, no close chat button for customer. Even if operator closes chat, customer still sees it as active. Chatra had a lot of potential but fell short. http://ShopJealousy.com

Great app, love the 'applications' you can install on your mobile device, Windows and OSX. While other apps do link into your chat program (like Adium, Instant Messenger and such), this one has its own stand alone application(s). The one shortfall to these applications (and I'm sure this could be updated in the future) is that the app's would be more advantageous if they automatically set you idle/away/offline when the stand alone application detected no movement of the mouse/keyboard for N number of seconds (sort of like an IM client does) that way you don't have people messaging you when you walk away from your computer or forget to shut it down or flip offline (great for small mom & pop businesses where we do it all). The hooks are great if you have a support/sales rep at the ready at all times, as you can send messages to your customers if they're idle on a screen for too long (like, "Is there anything I can help with?") -- we're a bit small to really utilize those (as this is more of a side-business). Most important component? Customer service, humans behind the wheel of this application will help you with any issues you have so you don't have to worry about being left in the dark. Bonus features I like over some other apps of this sort: The history of customers, the customers being assigned random "color names" so you can keep track of people by something other than "guest" and being able to go back through the history, see how they connected (browser info, etc.) which helps when tracking down bugs or site issues when a customer messages you with trouble, etc. Quality app, can't find any reason not to give it 5 stars. Would *love love love* an idle timer though.

I love Chatra!! Great app - customers are asking questions that they may not have taken the time to email. I feel I am helping my customers have an easy experience when they can ask about sizing or timeline for delivery. THANK YOU CHATRA!!

Silicagelly

2015-12-20

Malaysia

No doubt the best chat app I've used. Visitors can have fast, direct access to your customer service and receive immediate response! Installation process is very simple. No hassle setup, simply click "Get" and it is ready to go. More amazing is that it comes with its own mobile app, so when someone sends a chat message, the message will be alerted on your iOS or Android; and you or your support team can reply potential customers on-the-go from anywhere! Works very smooth and is highly recommended for any store owner!

Truly looks & feels as a messenger app. Works wonderfully everywhere and does make it easy for the customers to reach you. Highly recommended!

This app has been great! i had a customer contact me on it and then purchased due to such quick communication!

I absolutely love this chat app! It has apps for android, mac and windows and I have it installed on all of my devices....laptop, desktop, tablet and cellphone. It has helped me get some sales. It's perfect :)

Just started using Chatra today. Honestly, I am very surprised how extensive this app is. With its implementation, I'm sure it will help us reach out the customers easier and more efficiently. Thank you for introducing the app to us. Highly recommended.

The Golden Concepts

2015-12-11

Singapore

Great app! Very useful as we can create multiple user IDs so all our staff can take turns with online enquiries. Works well.

Great app - thank-you Chatra team!! Since installing this app over a week ago I have had 3 customers contact me and 1 successfully resulted in a sale that we probably wouldn't have otherwise received. We had another chat app installed for 6+ weeks and never received a single contact. I am also very happy with the service of the Chatra team and the ease of the app to set-up.

VERY simple to install and get running, customization afterward is a breeze. Played with it a little and I must say the quality of this app is very impressive! Good job Team!

Great app, simple to set up and works great. No problems at all.

I had toyed with the idea of a Live Chat app for my store and took the plunge.....couldn't be happier! The app works great and the support is outstanding, responsive and helpful. The app is easy to use and I know for sure I have not only saved a few sales, but the instant communication with potential buyers is a win-win for buyer and seller alike.

Chatra is very useful APP make my shopify better!

Chatra was a simple install and very easy to customize to match our theme. Best of all, it converts 99% of our (chat) visitors into customers. When a visitor can chat directly and instantly with us about a question, it's an opportunity for us to meet their needs in real time. They are more confident doing business with us because there is a level of trust they experience while speaking with someone directly. To be able to see what user is typing before they hit send, helps us to respond quickly and efficiently. We love the fact that it works just as well on mobile, and we can answer questions on the go! The personal service we receive from Yaakov is exceptional. Thank you for a wonderful, effective app!

Love the app! The Live Chat is amazing and makes my website so much better. Go and get it! I can definitely recommend it!

Awesome is the best one word description for this app. It had computer/apple/android chat functions so no matter what platform you are on you can chat with your customers. the email function is superb for when you are marked as away. The integration is hands down one of the best and easiest apps to install and use along with quick communication from the developers. A+ this app is among the best to have!!

Chatra is an amazing live chat app. Most alternatives are super expensive and don't have nearly all the cool functions that Chatra provides. I love that they give you the user's browser and OS information, and you can even see them typing before they hit "Send". The iPhone app is great too, especially if you're on the go but want to stay available to your customers. Works perfectly out of the box, looks pretty on my site and the support is great!

its an amazing simple app! love that i can run it on my windows in background, so i can stay online all the time :) also its getting sales more easily, because i can answer my customers right away :) love it!!!

Just installed, used it with a few visitors. A really simple, yet powerful tool to keep your visitors engaged. Loved the intuitive interface to see what visitors are typing. One thing that will make Chatra the best available chat app is visitor insight and information like page views, current page, location, IP etc even if there is no chat contact initiated. This is available in a few other apps, but would love to see this on Chatra.