Reviews for Chatra — Live Chat & Chatbot

Elite Wellness Shop

2024-08-27

Canada

very simple and user and friendly 10/10 would recommend

Ilios Lighting

2024-06-18

United States

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.

Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.

Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.

Great application, Thanks

nice

Great app and great customer service

It has many features help seller to increase the clints and make engagment ,it has free plan to the begginner ,thank you chatra

La aplicación es muy buena, ofrece mucha información en directo sobre los usuarios que hay en tu web en ese instante. Además, puedes automatizar respuestas fácilmente. La recomiendo.

I really love the interface of this application and very interactive. They always update via email if they have suggestions that can help your online store.

Excelente servicio, es muy rapido y eficiente para los negocios en línea, muy bueno si deseas hacer crecer tus ventas.

The best free chat for website Work good Fast No bag or error Great joob ---------------------------

We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+

i love this app. it notifies you when visitors are on your site. for me that builds my confidence !!

Facile d'installation et bonne prise en main. De plus l'application possède une version gratuit personnalisable pouvant être upgrade à tout moment !

Nous utilisons CHATRA, et nous sommes content de savoir que le chat a beaucoup évalué, il rends les ventes plus faciles et fluides. Le support est au top , serviable et consciencieux, merci Chatra et bravo!

i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.

Chatra DOES NOT WORK, only scares away buyers and this for $ 21 per month ((. This chat is not even needed for $ 0 per month, since their bot sends double spam messages to all potential buyers when it is needed to send one message. Set up it impossible because Chatra decided that your offline buyers should see two messages from the bot. Also, the avatars and text inside the chat jump from top to bottom or disappear altogether. Because of this, the offline buyer thinks that an operator has appeared, but actually it is not and that misleads and angers the buyer. Buyers leave, the chat scares off potential customers. And technical support clearly doesn’t even know how the chat works and answers with template phrases-blanks like bank employees. There is no feedback, they offer to get out and return your money for this chat, so to speak. P.S. Don't waste your time and money on this app as I did. Now I'm looking for a new chat that just works:) thugs work in support.

I love this app as it helps my customers feel like they have someone always helping them every step of the way.

We've downloaded this app for live chats and we're very happy of the result. The app has been well thought and is very easy to use.

I used to give 5 Stars and paid 1 year. But have to change now. My chakra widget stop working this morning. It disappeared in whole store, when I login to the app, always shows no visitor on page but shopify has live visitors. Tried to 1). contact suppoer in Shopify, email, phone call, nothing. 2). see if they have account on Twitter, Negative.3). Re-install the app in Shopify. No change. It used to work fine but once you got the trouble, you lost support like blind

If you are looking for an app to help your customers chat with you, this is definitely the app to go with. No BS, easy to set up, everything you could ask for really.

PureClean Performance

2022-02-14

United States

I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.

Cette application est très utile et je le conseille à ceux qui se lance dans la vente en ligne. Elle permet d'échanger en toute sécurité avec vos clients.