Reviews for Amazon MCF by WebBee

An amazingly easy app to install and use. It has definitely brought us more sales. The support is great as well - whenever we've needed help there is always someone on hand to guide us. Would definitely recommend it!

There are a few language issues in the app, things that I have to think twice about but the support documentation is really good (now) and the chat support is very quick and helpful. Manish has helped me a couple of times via chat and it's been very good. We've tried two other apps/service providers and this one is by FAR the best and most robust app for syncing MCF and Shopify. A few of my observations -You can turn off "auto-fulfillment" and manually send each order to Amazon MCF after reviewing the order if you'd like. This is very good. The button to send it to Amazon says "re-submit" which is one of the language oddities, but once you get over that, it works flawlessly. -Your Shopify order numbers are passed to Amazon. This seems obvious, but ShipStation DOESN'T do this which is infuriating. WebBee does this and it's absolutely wonderful. -One click to view the same order in Seller Central, or on Shopify. This makes customer assistance SO fast. -Shopify Tags on the order as it processes through Amazon fulfillment are hugely helpful. It allows you to see right inside the Shopify order page where each order is in Amazon (Processing, Planning, Shipping, etc.). -MAPPING SKUs between Shopify and Amazon. I cannot overemphasize how important this is, and WebBee allows this. The other Shopify app DOESN'T! With the competition, if your SKUs don't match between Shopify and Amazon, you must change them in Shopify. That's absolutely ridiculous and oftentimes impossible to do because of other logistical issues. WebBee understands this and ALLOWS MAPPING OF SKUs. This alone is one of the reasons we came back to them. -We tried them about 6 months ago and we had issues with customers not being shown live shipping rates reliably. Sometimes they were simply not shown any rates. Support documentation wasn't great at that time either. I'm not sure if those live issues are 100% solved, and it may be an Amazon issue, but we just created a "Default" Free shipping rate in Shopify that shows alongside the live rates. This works because everything ships free on our site. So now we can be 100% certain that every single customer is at least shown the "Default" free shipping rate. -Mapping Shopify shipping rates to Amazon rates is also possible with this app. So our "Default" rate just maps to Amazon Standard. I'm rambling on here, but at the end of the day we're quite happy with WebBee and they are obviously improving as they go. We tried them 6 months ago, switched to using ShipStation's Amazon integration, and have now come back to WebBee. Chat support and support documentation are MUCH better this time around. Good job Manish and WebBee!

Works exactly as it should, and the team responds super fast to any inquiries as well as has helped build a couple enhancements we needed. Well worth the money.

Excellent app for connecting your Shopify account to Amazon. The inventory is synchronized automatically, and orders are automatically fulfilled.

The app pops our many inventory errors. During our BFCM sale, we ended up overselling in 2 out of 5 orders leading to major customer dissatisfaction. This is unacceptable.

La app funciona super bien, y el equipo te da un soporte increíble! Es posible tener videollamadas para que te ayuden a configurar etc. Lo recomiendo!

The customer service with this app is phenomenal. If you have an issue, someone is available to jump on a zoom with you within 5-15 minutes and solve this issue with you on a share screen. I feel very supported and comfortable using this app for such an important part of my business.

I have been using this app for more than a year. Since half a year ago a problem has arisen that it is not possible to use Amazon's most basic delivery service, but only the option of expedited delivery. This has caused our delivery costs to increase by 50%! We raised this issue six months ago, but they never resolved it. I estimate that we lost an additional $5,000 in delivery costs. I think if there is another app that can replace this app, I will not hesitate to replace it. 2022.10.28 The company eventually helped me out. I must say that the app's overall experience is good and very easy to get started. It should be the best of its kind at this point. Just wish you guys would have helped us out sooner when I was running into problems.

Very responsive supports. Great job and keep it up! Will definatly be our first choice for consideration on other apps we might need.

Awesome App - Been using it for 3 years and makes the fulfillment of our Shopify orders 100x easier!

They have been very helpful, delighted with the service they provide. I recommend it 100% the application works very well.

I was terrified of using this app and customer support helped me set up everything in just 1 day! Everything works great and I can manage the app by myself now. Thank you Manish and Tarishi :)

App works as expected, support is amazing, they reply blazing fast and always with helpful answers. I would make the interface a little bit more user friendly and nicer design, would be nice if they implement shopifys Polaris framework. Recommended

We're utilizing Amazon MCF - WebBee to replace traditional warehouse fulfilment and have loved how it works so far! Onboarding was simple as was connecting with WebBee's support to help walk me though configuration. I recommend this app to anyone looking to utilize Amazon to fulfill orders.

I like this app so far. We are using it for a couple of weeks. It was easy to instal and operate. Good and easy settings/dashboard. Great customer service and fast response. We have some issue in settings from the beginning and resolve it very fast via zoom call and sharing screen with the knowledgeable person.

It may be intimidating at the beginning but it is actually very user friendly! Their support was outstanding! I jumped on a Zoom Call and we make sure everything was set up properly plus I understood ALL the features! Powerful app, thanks again!

Customer support is excellent. Not only did they solve my issues but they were supper helpful training me in the process.

I've had a couple issues but their CS has always been on top and always solved each of our concerns. I would definitely recommend.

We have used the WebBee app for two shopify stores and it is so easy to set up. Just 20 min with customer service and its done. Will recommend to all my clients!

I recommend this app. We use it to connect our Shopify listings to our Amazon listings. It works really well and has a lot of options to configure. It also has geographical location options to show your products to the customers in the countries you ship to, and where you have inventory available. It has increased our sales worldwide. Their customer service is active and resolves all our doubts. We had a video call with them to work on new features and set up our store. Their answer time is really fast and professional.

I used this app to connect my shopify store fulfillment with Amazon fulfillment. The app was easy to use and when I needed some extra support, the support staff were readily available, super helpful and patient with all of my many requests. Seamless service and app. Highly recommend!

Manish provided excellent customer service. He was patient as well as knowledgeable. My issue was swiftly resolved.

Excellent customer service with quick responses. Great explanation on how the app works with Amazon; take advantage of the support team; they do a tremendous job.

This is truly amazing. Was set up with a call straight away to ensure I was connected and everything worked - and it did! 100% recommend this app

I have had a lot of success with this app. They are very responsive, competent, and professional. They help me understand the background processes better to generate more revenue. My sales have been through the roof since I added this app! I would NOT try another app. This team is the real deal...!!!! -Brian Mohika, RN, CEO of CathWear