Reviews for Webkul Product Auction

Used this app for a week during the trial. It worked great, then it stopped working and emailed support several times without any response. They continued to charge $30/month and never got anything done. I would love to get it working again but until support gets back to me, I can't recommend using this app at all.

I have made my page more useful with this app. Thanks to the Webkul team for their quick and effective support, which is 5 star rating.

Okay, so I had this idea to do a monthly auction and help our customers that wanted to turn some of the their shelf queens into cash. I signed up for this app not expecting much - and I was wrong! This app works really well. It was easy to set up; and when I needed help these guys supported it. I have been running monthly auctions for 6 months now and my customers love it. This has been a terrific addition to my business. Who knew?

Support was very helpful in helping me get this app running smoothly with my theme. I looked extensively and this app has more functionality than any other auction app I could find. Looking forward to having weekly auctions and being able to mail or list announcing them.

Hands down the worst customer service experience I've ever had with an app. The app itself is very clunky; some features work, others do not without explanation. I paid my web developer to setup this app to make sure there were no user errors on my end. She's a dynamo and I've never had one bit of trouble with her - many of her support emails were left unanswered, one they took 10 days to respond to - AFTER our auction was over. So much went wrong with this app that I had to send all of my customers who made purchases during the auction a free item to apologize for the messy process. This app made me lose credibility with some of my customers because it made us look incompetent. If you're thinking about doing an auction find another app or THINK AGAIN. This app is a mess and the developers don't care about you. Just a few of our specific issues: emails did not fire off to winners when they should, if they did fire off the links were broken and customers could not add to cart, when they could add to cart the prices were not the price they bid, some emails were sent to non-winners, non-winners were able to purchase items won by others...I could truly go on for ages. I have written several kindly worded emails encouraging the developers to refund us the $30 we spent on this app (mind you this is just as a courtesy as I paid my developer hundreds to create workarounds throughout the process and send individual emails so that we didn't have to rely on the faulty app. The developers have refused and saying that they will fix the problem now, but the auction has been over for weeks. Don't waste your energy on this app. Do literally anything else.

Unfortunately, would not recommend we ran first auction and went with option that customer didn't need to subscribe. Auction ended none of the bidders checkout so we had email and they were not sent confirmation and link to checkout we have spent 2 days trying to figure this out. We also had to hire tech to add coding to set up it was not an easy set up. support had said we were all set and obviously we weren't.

The support team for this app are AMAZING. Very easy to get in contact with and have been incredibly helpful in assisting with any coding problems we had.

I am very happy with the service I received from them. I had a coding problem that was resolved very quick and to my satisfaction.

This app works well for art auctions. Customer service is great and they will help insert code and other items to make the auction look great.

This is a great App for hosting an auction on Shopify. Easy to set up and wonderful customer service!

Top Firma hilft bei jedem Problem bei Shopify. Macht wirklich ihre Arbeit gut. Schnell und zuverlässig.

The auction software works as intended. Their support staff provided excellent customer service to help us with our needs.

So, the team can't solve the issues: 1) remove taxes on joining fees 2) display terms and conditions when customers are joining the auction. They have to accept terms to proceed. Instead, the team said if I want to remove taxes on the joining fees, I should not charge tax on the product. They said: "Please note that no tax will be applicable on the product when the winner is purchasing the won product." That's not what I asked. I proposed adding a clickable link on the auction home page about the rules, I have done it, and they just made it made it clickable. But the customers have no terms and conditions to accept when joining. Just a part of the first paragraph is shown.

Easy to introduce on website, customer service is amazingly quick and accurate. Especially Jyoti and Ayush who support me has been very helpful. I am very satisfied with this app so far. It would be great if there are more fashionable widget config designs and is a function that can change font too. 現状サービスと内容には非常に満足しています。

We're using Auction app by WebKul and it turned out to be a best choice for us. The support is quick and very helpful. Good work guys.

Does what it say - perfect for hosting an auction on shopify. great customer support on make sure the final set up is what you want.

great customer service was struggling with the code but I made an appointment for the day after and they did it all for me. works great highly recommended

Excellent customer service setting up the app for my business, great interface and functionality. Highly recommended

Great support and good looking auction app, there's a free onboarding process where they help you set everything up - Ayush is MVP

So far The app team has been very helpful, Overall the App is very easy to use. it integrates easily with the Theme and is very customizable.

horrible support. HORRIBLE. they dont answer in a timely manner or should i say at all. its been a week. HORRIBLE. UPDATE: I never received one email from these guys despite having sent ten describing issues. Finally was able to make an on boarding booking with these guys. I had a twenty minute window which i spent alone and was never joined by these guys despite their promise to do so and their system set everything up. This program is not plug and play and these guys make zero effort to offer support to ameliorate this situation. I spent two hours trying to install myself and am stuck and was excited to do the onboarding. BUT AGAIN these clowns did not show up to the appointment their system set up. I am deleting this app and want to strongly advise you against using this product unless you are a wizard programmer because their programmers are unavailable at best.

Booked a meeting to start up the app and got great support and help with everything I needed to begin the auction.

My interaction with support was excellent. They were able to setup the plugin with the third-party theme with ease and were very kind.

I have been using Webkul Product Auction for almost a year now and over that time have had many questions for and requests. They have responded to 100% of my questions and never ignored any of the requests that I have. They have also provided custom work to add features to the app that I was interested in and I am happy with the app itself as well. I won't say it is a perfect app (almost none are) but overall it works very well and I can trust it which is the most important thing. They have made steady improvements while I have been using it and I am looking forward to the possibility of added features in the future. All in all I am very happy with the app and the support they provide!

Really good app so far. Set up was a little difficult, but Supriya went above and beyond to help us out!