Reviews for Webkul Product Auction

Update: Stayed with them clearly and added a star. The support channel for responses have been a little more speedy, however the proxy bidding doesnt look like its going to be fixed unless it comes by enough of requests or the feature. The issue I am having is getting mismatched RSS feed items, which I feel they will fix. Figured I would do an update and remove my last update as I was extremely angry with their support channel which seems to have been adjusted. I just seriously wish they would fix the issue with the amount people bid if they mistype it. Almost Final Update: I am so close to just cancelling, we have had more problems then you can shake a stick at. Seriously on a wednesday its down??? Why would you create a script and not perform any maintennance on it and then we people have won an auction they cant check out. Even if you go to the app online, same thing. Just horrible all around Update: This is getting horrible. Now we are down again, in a 3 day window! 3 day its broken again! I really wish there was another option. I cant help but keep these guys at 2 star till they fixed this PERM. I lose customers cause of this bs Had a hiccup with the auction page, they had to recreate it but I lost 3 customers for them complaining it was down too long and unprofessional.... Update: So I had to uninstall to get this working again as they had an issue with their systems which caused no one to be able to check oiut. It is fixed but now im getting a syntax error. I had to pay for the RSS feed that is supposed to be done monday but now i have other issues Update: Okay they fixed the link in the email it sends. Couple issue, sorry to keep ranting on but I want to show people whats going on behind scenes. They added the option to add this to a PAGE, AMAZING! Only issue is I have no idea where its pulling it from. I WOULD love an RSS or Atom feed so I can pull this up and when I put up a new auction I could do a multitude of things to make it more user friendly. Alert when a new item is added and so forth. Not a HUGE deal. Last thing is when you create an auction for an item it goes in its OWN section of an item (shopify auction) which I had to hide from menus because it just was messing up my spaces. It would be nice if it SOLD it as the item, so when they were reminded to do a review on an item it wasnt on an item that "didnt exsist (ie: shopify auction 8)". Thats not the biggest deal but its a pretty significant thing. Biggest downfall: I use an app for iOS and android, even linking to this page with the div in it, it wont show thru the app. Again, this would be helpful if there was a way to have an RSS. Another Update: Been emailing them for 3 days now with 0 response. I cant run anymore auctions because in the email they are using a link like this "https://{$shop_name}/a/bids/1/2/{$customer}" this cannot be used for a multitude of reasons I wont get into. They arent fixing it and its been broke for several days now. I am at the point of just throwing in the towel Update: Found a work around, I made a collection and put that on my main page and have it show PRODUCT title NOT shopify auction and then it removes the glitch. I guess whatever. Still need a way to delete old auctions, AND offer 2nd chance for someone that doesnt end up buying it. Also next issue is the page that shows the auctions. What it does is create a "fake" product which if you know what your doing you can access this item and all the auctions are variants for that item Update: Ok so here we are ONE last time. This is still so broken, when an auction is over and I set it 2 days it DOESNT delete. They dont respond to emails, they have horrible support, just let down. Update: This could SO use a DIV that you could put on a page that would show the AUCTIONS. Or maybe even a collection that shows them. I guess I could manually do it. Well today I found a problem with the auctions, on the product grid item if on the main page it removes the 5th item in the row or the 4th or whatever is immediately after the item that is auctioned Couple things; I have been using this for about 3 hours or so. I can tell you that its kind of silly to NOT be able to put a code up to have a page that lists all the auctions that are up. Also the way it looks when you put it on the product page is not the best; I will be re writing a lot of the CSS to make it look more fluid in design. It def has the possibilies of being really good and DEF a cool thought

So far it won't work at all. All I seem to get from support is that it works on their end. I've tested it, had other people try it nobody can get the auction to take the bid. I have to wait a full 24 hours for support to respond and when they do nobody has really looked into the issue. Only giving 2 stars because I did get a response.

Awesome Customer service and easy to work with. Help me customize the app that fits my website www.octotreasures.com thank you

I'm not sure what those comment are talking about with bad customer service. I have had this app for less than a week and have traded emails a number of times and always gotten a quick response (with the exception of over the weekend, but that seems reasonable). They even went in and installed some code for me that I couldn't figure out. The app is complicated but that's because you're making the website do something it isn't naturally designed to do. I am running an all day auction and this thing is working perfectly. Take some time to understand how its system work and it'll do what you need.

Bought this 3 days ago. Doesn't work, the company state 24hr support but i've had nothing other than 1 automated email reply. Multiple expensive calls to their Indian and American support numbers just result in a phone ringing endlessly after a long automated process. Very frustrated and angry. Wasted a huge amount of time on this

Needed help setting up and integrating into my site. Customer service was quick at responding and the app works great!

Does not work, requires expert knowledge to get to work slightly but still does not work.

Difficulties plugging into the online store. The count-down clock jumped around and shut down 5 minutes early at the end of the auction preventing smart, competitive bidders from getting their final bids in- this happened 2 times in a row.

I have just installed this app and I am sure it is going to generate a lot of business for us. We had a few minor problems with the setup as we are not too "tech-savvy". A short message to their support staff, in particular Nitika, and they reviewed my site and set it up perfectly in no time.

This is a really useful app, its perfect! and so is the customer service.

This product works really well for me, I required a simple way to auction one off items that I did not intend offering as "normal stock items" and in that regard it is perfect. One of the other things I wanted was to keep the auction on my site as opposed to linking with another 3rd party (perfect). The team at Webkul have been excellent to deal with and have assisted me to setup something that really works..a number of changes made without issue so obviously I'm very happy. Thank you to the whole team...great job.

App does exactly what it says it will do and runs well but is far behind being a viable app for those who want to auction products in volume. 1. App creators could improve greatly by removing the retail price from auction listed products. Having both the retail price and the auction starting price is confusing to bidders and I have seen an increase in my bounce rate since installing the app. I would rather see just the auction price and not the retail price on the auction items. 2. Having to manually enter the bid increment rate for each listing is very redundant. Developers could work on improving the redundant tasks to make converting a product to an auction listing faster and easier. 3. A relist button for items that have ended without a bid would be great to see. 4. The very small line of text for the auction link does not make finding auction items easy. There are many improvements that can be made to the app but this being said I will keep running with the app "as is" in hopes that they will make improvements to it to make the app operate like a real auction app. I noticed the price for this app has recently increased from $14 to $30 per month. at $14 with the limitations in functionality it is a fair price, but Webkul seriously needs to improve the app beyond its simple capabilities before I would be willing to fork over $30 a month for it.

Well..... reading through the back reviews.... lots of 'well done', 'brilliant' service...Well rest assured from my perspective its all true.... Great app which I can see will enable me to do what I want to do with my site.... Neha is a star!, nothing was too much trouble and being a bit of a 'numpty' with code...etc.... Neha came up trumps and took pity on me and got it all working. Replies & actions via the ticketing system for a couple of issues was very prompt and very professional. Not very often you come across such outstanding service. So top marks! Again Many Thanks Dave.

Good customer support and just what we expected from an auction app

Product Auction is a terrific product. It is both flexible and powerful. Nitika gave great support.

This has been a great product for me. The support was great and specifically Nitika who logged in and configured some settings for me when i couldn't get things working. I also use their multivendor app which works really well.

Being a bit of a technophobe and despite the clear video instructions on how to install this software I struggled with the HTML aspect and emailed a lady named Neha at the developers email address (Wekul) for help. Within a few hours I was replied to despite the time difference in India with an offer to install it for me which in itself was a perfect response. Not only did this super lady install the software for me, she tweaked and redesigned it to fit in with the design of my existing website and even added me a matching "Auction" category to my menu. My first auction has now gone live, it looks and works perfectly and I cannot recommend these people highly enough. I have told Neha and their crew that they are more than welcome to use our site as an example of what they offer if they need to. Use with the upmost confidence as they will go above and beyond to ensure you are happy. Jim. UKSW

I installed the app, and in about 20 minutes, I was listing 30 different auctions. This app has solved my need for wanting auction products, and will start to add another revenue source to my store. I think the app is fantastic, and the customer service support is beyond a 5 star rating. Customer service is very friendly, easy to work with, and able to solve any help issues immediately. Very good app, I would highly recommend.