Reviews for Transcy: AI Language Translate

Beardbrand

2024-03-15

United States

Love this app for translating our Shopify store, especially the custom liquid sections—it’s a game changer. Wishing we could tweak the custom sections ourselves down the line, but for now, Transcy’s nailing it with the auto-translate feature, something we missed in Shopify’s own Translate & Adapt app. Big thanks to their support team—Cris, Giselle, Polaris, & Bo—you folks are awesome! Got our language switcher looking sharp in the footer and blending in seamlessly with our theme. Really appreciate the help!

When I started one of these standard chat-logs in the new app I could never expected to receive that kind of customer service - everything was very professional and helpful from start to the end. Absolutely amazing experience and I am forever thankful to Giselle as she solved million problems that I had and was very gracious and supporting along the way. Beautiful and well designed app and EXCELLENT customer support. I LOVED IT!!!

Very useful app if you're planning to open your store to other markets, besides the support team is very reactive and keen to help with any issue, thanks to Lee and Cris who fixed some translation issues with my store.

I had a great customer service with Cris. Thanks

give this one a raise "GISELLE"

Very helpful

thank you very much for your professionalism

Support made setup flawless for me! Excellent customer service and app! Highly recommend!

Excellent app, I thank Polaris for the support and help with the setup.

Clara is professional and patient, anyway, she is great

The response was very fast and the problem was solved. Thank you for Clara's help.

Fanny is really great! Perfect support.

Hi there, This is Kieran from Transcy. Thanks so much for your great rating Last but not least, we really encourage you to check our blog at https://onecommerce.io/blog/ for latest news regarding not only Transcy, but also other apps from OneCommerce as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Regards, Kieran Transcy by OneCommerce

thanks, good customer service

Eleanor me ha atendido muy rapido y me ha ayudado a solucionar el problema rapidamente muchas gracias !!

I had face some problem publishing and johnson was really helpful explaining to me what went wrong and what he has done to fix.

Perfect to save a lot of time for my shop, and the support is incredible. I would definitely recommend this app !

Hade problem med att vissa översättningar inte slog igenom men fick snabb och bra support av "Polaris" via chatten. Jag är mycket nöjd!

Everyone is very helpful and quick!

I am very happy with the support i got from them. I had several problems on my website, but they did everything they could to help me and it was solved! Thank you for fast and good help that i couldn't have solved myself!:)

App non male. Le traduzioni son comunque da controllare perche a volte son sbagliate, ma sono una buona base di partenza. Abbastanza veloce ed intuitivo. Assistenza mi ha aiutato velocemente quando ho avuto bisogno. Molte funzionalità sono a pagamento extra, o ti chiedono di aderire a piano piu costoso. Alla lunga forse un po caro. Bo e Cris dell'assistenza sono stati gentili e efficienti!

Best service, all my questions were answered well by Giselle

The app was pretty straightforward to set up, and the service to help out when needed was top-notch! Support has been fantastic too. I will recommend it.

We have today used the chat for some technical issues and "Amy" has been very swift to answer questions, fix problems and give explanations for the issues we had. Great team Transcy has.

Just downloaded the app, wanted to make sure all was working, Giselle, an absolutely 10/10 customer support rep, helped me make sure all was working smooth for my store and customers, stayed on chat for 30 minutes would have had to be to make sure all was operating smooth. Now my store is fully optimized for other currencies and language. I have to mention again Giselle, one issue we faced when making sure all was working, was a glitch translating a timer on another app, she and her team went into my stores code and personally saw to it that the issue would not persist, and fixed it! Can't say enough. Great app, even greater team support!