Reviews for Smile: Loyalty & Rewards

Milkweed Balm

2024-08-16

United States

This app is pretty user friendly and the customer service is fantastic! We added this app to two of our shopify stores now and we already have customers signing up and eager to earn.

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. Smile Team ✨

Great app and best support team, Mack was good from supprt team

I run the Smile app on both my boutique and nail stores. It's a great loyalty program to have to build a solid returning customer base! Andreandana and Brandon were super helpful when I had to pause my one store for a while and relaunch the Smile app.

The app is relatively easy to navigate and the chat support was very helpful.

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.

Sound Sandbox

2024-08-15

United States

I wanted to thank you guys for some elite customer support. Lynn P went above and beyond to solve my issue, super fast and very personable - Thanks again!

Customer service is prompt, professional, and they help from a growing company perspective.

I really appreciate that the app integrates so well with Klaviyo and Shop for Karma. Very cool.

Thanks for taking the time to rate us 5 stars! We really appreciate it 🙂

Very attentive and fast to our request.

Quick and helpful support. I had the pleasure of talking to Hannah!

Very nice! Thank you very much.

Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana

Great service, and even better app, one of the best reward programs out there!

To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.

Great app and support. A special mention to Jade as well who is extremely helpful!

Red Mills Store

2024-08-12

Ireland

Great app and excellent customer service.

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨

Love the support! Fast, helpful, easy to understand and follow. Exactly as support should be.

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Lynn got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. I solved the problem quickly according to her guidance. I like her professionalism.

Great app, great customer service

Very easy to use. Thank you for this App!

Thank you so much for taking the time to leave this rating! We really appreciate it 💖 Don't hesitate to reach out if you have any questions. We're always here when you need us!
 Smile Team ✨