Reviews for Shopify Inbox

App was working fine until last night I updated it like it said. Now it won't open. My customers keep asking questions but I can't respond. Aggravated

How do I uninstall this rubbish app. The app has gone nuts, can't even over install it, still going nuts.

I'm not really sure why you're not listening to your customers, but this app is horrible. Have to install Ping, then KIT (which is awful, I don't need updates every day, all day), I don't always get notifications that a customer sent a message. When I do check the app and have a message, I have no idea who the customer is. Can't respond on desktop. Very annoyed. Will be looking elsewhere for something better.

Shopify, please get rid of the "Leave a number and we'll text you back as soon as we're available (an email address works too)." It's constantly showing, even when the store owner is not 'away'. It signifies to the customer that we're unavailable when we are. Also, consider putting an end chat feature on the store owners end, automatic options and also button controlled. So the customer knows the chat's ended when it has. On the customers screen it seems like continuous messaging, but on the shop owners screen, its a different visitor and a whole new chat. Please look into these, your almost there.

How to get rid of that awful message Leave a number and we'll text you back as soon as we're available (an email address works too)." ahh

Seemed like a good idea to download the app, runs smoothly on a desktop but cant send messages using an iPhone and cant minimise the chat to allow customers to continue shopping

Very poorly designed app. Missing alot of key features!! would suggest looking into another messaging app

I like how ell thais app is integrated with the Shopify system. What I don't like is that the opening message for the customer is not customisable. The users don't have to put in any details of themselves which makes it difficult for the store staff to strike a personalised conversation. All customers have a name like shopper 123, which doesn't help.

In general the app is not bad. Just the iPhone app to answer the support request forces you to install kit. If you don't want to use it you can not even skip it and it has loads of bugs so sometimes you're just not able to answer the chat messages because the iPhone app has problems (iPhone 11 Pro). I just deleted it.

This app really is badly made. Lots of 'American' phrases in the text that can't be edited (you should at least be able to edit the button text! but you can't). Very poor for a Shopify official app.

THE ONLY REASON WHY I DON'T USE IT IS BECAUSE I CAN'T HEAR THE NOTIFICATION SOUND ON MY iPHONE - IT'S NOT LOUD ENOUGH!!!!!!! i

Feature Requests: Please give us an option to do the following with Shopify Chat app: * Custom button size text box or slider; the button is too big on mobile and covers elements of a web page on smaller 4-4.7" screens. I'd live a 35-45px icon size instead *Choose what corner of the screen the chat button appears, and what its shape can be optionally (rounded corner tab in the corner or side of page, circle button, square shape) * Choose a custom PNG or SVG image in place of the default icon/text options for chat button that you have designed * Give an option to also direct message/IM using third-party URLs/profiles (Telegram. WhatsApp, etc.) within the chat window element ("Also chat via: Telegram, WhatsApp" links within the window)

For now 3 stars, because the app works (also with Android). We need options to customize the icon (for instance: size and exact position on the screen). It could be a great app in the near future. Thanks for the effort. :)

Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.

The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.

Don't install it. You can't get it off your website, even after deleting it. Plus it comes with the Kit app which is a pain in the butt to get rid of as well.

There are some things I like about this app, how it is integrated into the website, how you can make sales directly from it. At the same time, it is annoying that it is so barebones. Also, the constant (1) notification when my customers are on the site I find annoying. I have set limited hours of availability, but if they are online when I am not available, the app still acts like I am there until I respond. Then my automated "I am not here" message shows up. But... this is super annoying. It is misleading to our customers. I would love to make the chat unavailable entirely when we are not there.

HELP??? Id love to write a review, but I can't use it. Have a 11Pro Max, It won't let me log in at all. Have tried uninstalling the app, disconnecting in the store, re-installing etc, refreshing, standing on my head... you name it... Ive tried it. The shopify app & shopify POS work fine... no problems there at all. But Ping will not connect at all. Same logon details, same everything ????? Hope some one can help???

I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...

Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!

When the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Not good!

You must be kidding me. I am surprised that Shopify business team have undermined Android users so heavily. You guys are a billion dollars business and could not afford to release Android version at the same time. Shocking.

Please bring it to Android and Windows. The idea is great, but does not work for me due to the restriction of IOS platforms. www.smarttudo.com.br

After having serious performance issues, I discovered that when a new visitor (new IP address) comes to my website the chat app sends notification. And the number of notifications is added to the meta title of the page, so when the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title. Please fix it!

I was very disappointed when i saw that you did not have the application for Android, it's extremely unfortunate the application looked really good.