Reviews for Shopify Inbox

my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message

I'm not exactly sure why iOS users are getting superior products. Do their plans cost more? Android users account for the majority of mobile users. This has been a service all sellers have been asking for. It should have been rolled out on desktop first as this service would then be available to everyone. Even though this error in judgement did happen, isolating many subscribers from this services... Why has it not yet been rolled out, at the very least, on desktop for everyone to use?

Overall this apps is great. And I will giving 5 star if this app allow send images through the chat

It's unfortunate that this can only be used on my phone... I have multiple support representatives that work at a desk... I want to have them on the computer typing their responses not staring at their phone the entire time.

I am really sorry to say its not working . And Even you are avoiding to fix this app when we need this types of app for our store. Please fix this asap. Thank you

Only for iOS. No Android version. This is very disappointing since Android still owns more than 50% market share - more than iOS.

Hi Brazil Market

2020-01-15

United States

I am moving back to Tidio Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Cette application est totalement inutile si vous ne téléchargez pas l'application Shopify Ping qui est uniquement disponible sur Apple IOs. Dommage.

I use this app to respond to customer chat requests because it works with apple chat when valid. I think the functionality is pretty good. Chat works on all devices I have tested and I can respond to multiple at a time. My only complaint is that it has to be used with Ping to respond with customers. It gets very tedious using my iphone to respond to all requests. I would love some functionality to respond via computer at some point.

This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great. Cons: - There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate. - Would like a desktop version available so I don't have to keep an eye on my phone - Would like to set available hours and/or an "Away" notification - Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.

Did not work at all, won't let me download Ping because I'm using a desktop. Sick! Wasted my time. Go team!

I have a iphone and it tells me i have to go to my desk top to pick app i want to add. I cant even get this to work computer say it cant load because its an app and not a program. page just sits and flashes.

i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.

I would like to use this app as our model relies on personal assistance, however the features are far, far too limited. No option for a customer to leave contact information so if they leave the page all communication is lost on their end. I've found the kit integration to be generally good, but without any continuity for the customer, the app is useless.

Would like to use this app, so anyone can contact me via live chat, but probably going to have to go back to FB messenger. My biggest complaint is that the Ping app is working terribly. The last several times I've gotten messages, I go to respond and the app blacks out and shuts down. I can't enter a response without deleting and re-installing the app. By that time, the customer has already left. I really would like for there to be a way to respond to messages on my computer as well. I think it's really weird that the only way to respond to messages is through a buggy app on my iphone.

App is actually horrible. Ton of customer complaints. Can't customize it other than color. No options for name or email if no response. If you don't respond in X time, the customer leaves with no option to contact them afterward.

Terrible and app only for iphone? nah...see ya i would give 0 stars if i could absolutely terrible app

This app can´t be costumizable for our store, there is no desktop version in order to manage the chats and we can choose where we want the widget. There are better chat apps.

The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy. However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user again.

First off.. I d give it "0" stars. When adding it just goes in a redirect circle. Secondly advertise it is only for ios users before you recommend to download it with big download button? Huge disappointment! Bad planning on someone's part.

The widget is not optimized for Safari browser. Almost on all iPhones and MacBooks using Safari browser the white chat widget is not centered. And when opening it in Safari browser MacBook, after refreshing the page, the widget never shows up.

Stoked Ride Shop

2019-08-30

United States

Must have iOS to work. Will update my review once Android support comes on. Very lame they did not launch without any Android support.

Was really excited to use the app, but its exclusive to iOS only, which sucks. Hopefully they become more inclusive soon, Or atleast make it so that I can get notifications thru email and respond. I'd really like to keep it.

You send out a recommendation but dont advise upfront it needs iOS to work, pity when Samsung users cant use so why not let merchants know before installing, this is a let down and should be part of the intro email