Reviews for ShipStation

Great easy to use and install shipping app!

ShipStation was just great until a few months ago. Then things started going wrong. The app began to lose track of our scale at random times and could no longer read weights. At first we thought it was the computer we were using so we bought a new one but it did not help. I tried downloading ShipStation Connect and reinstalling it but it still did not fix it. So we decided maybe it was our scale and replaced that as well. All to no avail, so I went to the forum to see if there was anyone else having issues. I found not one but many others having the same problem with the printer or the scale. That was not the worst of it though. They made a change to the weights and included a decimal place in the ounces. This caused errors in more than one area and I submitted a request to support to tell me how to remove the decimal from my set up. Well, I got lectures, articles and repeated explanations as to why I needed that decimal. I was told that there was no way the decimal could have caused any problems and that it was there to stay. And that was that - we immediately began looking for a new app to replace ShipStation. Absolute worst customer service and support ever experienced.

This app has definitely made shipping easier for us. The software allows auto import of customer data from many sites and shipping rates are automatically applied if filters and rules have been set up. However I'd caution anyone who is looking for shipping software to shop around. Shipstation offers no phone support, the software has difficulty automatically splitting applying shipping rates to orders containing multiple items, and the bulk import tool sucks. This means that if you have lots of customers that buy multiple items, you're still doing a lot of manual sorting. Also, if you run a Kickstarter campaign, for example, and need to import several hundred orders VIA .csv, you're going to run into problems.

Shipstation is invaluable for Small-Medium Business shipping. Fairly easy to use, has a bunch of integrations for our inventory management tools and an API that lets me manually pull and process data if needed.

Vitrazza

2015-04-27

United States

We're very impressed with ShipStation, its proving to be a boon for efficiency here at vitrazza. We easily connected with our shopify store and amazon seller account, and then with 3 different shippers we use. The interface is awesome, reports are great and having all our orders aggregated just makes it all so much easier. Highly recommend.

This app works well for our needs.

Great intelligent shipping app with world class customer service!

Worst customer support on the planet. Don't waste your time.

I would 100% recommend Ship Station to any of my friends. I am a 30 year old artist who sells my stuff on Etsy and Shopify. It seems like where a lot of my friends and fellow entrepreneurs go wrong is organization and efficiency. When I see other online sellers, going to the post office and dropping off all their fulfilled orders once a week, I want to puke. That takes up so much valuable time. And money. The discounted rates is totally the cherry on top when it comes to Ship Station. Customer service is A+ too.

Love this app. It has made shipping from multiple platforms with different carriers a breeze. Plus we can access the information anywhere, anytime. Highly recommend it!

Debra's Passion Boutique

2015-03-22

United States

Superstars ship station!!! love love love this app --took years off my life --sends out automated letters for both stores my website and eBay with customized profile on it and message. I can now advertise my website to eBay users. Remembers my ship choices for items. Adds orders together easily for shipping. Already recommended this app. saving money too.

Shipstation helps us get our herbs and supplements to our customers ON-TIME and saves us some money. Thanks Shipstation!

Hands down the best app on the store. I would go as far to say that this app should qualify as a Shopify basic. We would not be able to function without ShipStation and their amazing support team. Stay at 99.9% uptime and you've got a member for life, ShipStation. A+++

ShipStation is simply one of the best products and best approaches to helping customers on the planet. We work with many cloud-based platforms. Many do a good job. Very few are as easy to work with, have tremendous support, are always listening & growing. They are sincerely interested and open to feedback. Feature requests are clearly displayed on the site with the status of each...not something you see very often at all. I just hope you guys think about a new platforms for other services :-) Keep up the amazing work! Mark

Culinary Teas

2015-02-12

United States

We moved to ShipStation on Lettuce' recommendation. Our ShipStation experience has been terrific. My three favorite things: 1) Onboarding call. To help us get started, one of the SS folks called and answered questions. 2) Slick, thoughtful product that seems to be working reliably perfectly and exceeding expectations often. 3) On every support reply we've received, the rep has not only read our question but looked into our product and done their homework on our setup, before answering. Wow.

If you are shipping in house and have not moved to a fulfillment center, ShipStation is the best way to go. Perfect for tracking orders, sending return labels to customers and end of day print forms so that the post office can just scan one bar code so that all of your dropped off orders are instantly scanned in. Very easily add postage with just two clicks! www.glamseamless.com

Shipstation helps us cut down on the wasted time we've had using other shipping platforms. They get it right the first time, which helps us focus on delivering the best beard oils, beard balms and accessories to our customers. Thanks Shipstation!

I've been meaning to write this review for a little while now, but like any good love story, taking the time to come up for air has been hard. Also like any other crazy love story, all that comes to mind when I think about Shipstation is a bunch of corny cliches. I'm a stay at home mom of two little boys and started my own clothing line for new moms. I was sending a couple of orders a week to friends and family by going to the post office. Business picked up to four or five orders a week and I started printing shipping online. Then we ran our first ad on Facebook and things took off. Shipstation no joke changed my life. I have managed to keep up with over 200 orders a week (and keep my babies alive) by using the program. I can even make scrambled eggs and print postage at the same time. I can't get over how easily it works alongside Shopify and how easy it is to learn how how to use. Seriously if you are using anything else right now, stop- and bring Shipstation on board. Sometimes at the end of the night when I go to sleep all caught up on orders, I send a little virtual hug to Texas. Seriously, my company would still be a little hobby if it wasn't for Shipstation.

Well put together app, but for small Canadian estores that are just starting out, the Canada post integration does not work unless you have a commercial account (not the same as a Venture One account). Contacted support and they confirmed there was no Canada post integration without a commercial account. To get a commercial account you need to ship a minimum of 750 packages a year. Probably a great app for high volume sellers, but did not work for our purposes...

This is probably the most useful app we have. I love how easy it is to use. If you are going to spend money on an app this is the one.

Really like how we can customize our printing label, packing slips, etc all in a flash. Their most recent platform update was a great improvement over an already strong product. What we like most about ShipStation is that as our company has grown, we've been able to scale up with ShipStation; there's really no limit to what we can offer now.

Great app that makes shipping easy. The two way conversation between Shopify & ShipStation makes keeping inventory, orders, and the customer experience related to shipping seamless.

Amazing app that is so simple to use! ShipStation will save you time and keep all your shipping needs well organized. Fully integrates with your shipping service provider so you have everything centralized in one place. I am not a tech person and it didn't take me long to setup. If you need support or questions, you will get fast replies! Their team rocks!

We are a new e-commerce fashion site called emartcanada.ca, so a few orders only to test, but so far it has rocked and to get the answers from support has been awesome! Highly recommend and cant for us to start pumping out a lot more orders and see how it handles the volume.

Great shipping app. We highly recommend it. Fulfilling orders has become more efficient and more cost effective. Can't imagine shipping products without them!