Reviews for SC Product Options

Amazing App and Customer Support from Jeff!! Highly recommended

VERY HELPFUL AND FAST! Even on a Sunday, thank you so much for the help.

Harun and Armin provided me awesome experience! They were so great on communicating what i needed and helped me throughout the whole process. Zero complaints. 10/10 experience! They responded so fast to my emails and even offered to get on a call with them.

Staff was extremely helpful and responsive. I needed help moving options around our add to cart button. Within 20 minutes of my request the change was implemented and they also taught me how to do it for future reference.

Incredible Service, incredible app. There are some limitations but the service team have jumped to assist and add improve things so I feel it will eventually be perfect for our needs. Service is insane from SC, such a load off!

Very impressed! We had a few issues installing the app ourselves, we reached out to the team who were extremely helpful in supporting our installation and solved our problems..

We have used this app for several years and it has solved our issues for products with large numbers of variants. We recently had a problem with updating prices on an Option Set created several years ago. Nicholas and Sanjey were super helpful, quick to respond and solved our issues. Highly reccommend!

We've been using the app for a few years now, works as it should, no big issues. It takes some time to get used to it and set it up, but the support is super responsive and very helpful. I'd give it 4.5/5 stars only because it takes quite some time for any changes in the settings to propagate on the website and that the Sync button should be much more visible as it is. Shoutout to Armin for the patience with my code :)

Sevilla Smith

2023-12-03

United States

HORRIBLE. After using Bold Product Options for years it was bought by Shop Circle. From the beginning, it was impossible to get them to answer emails and get customer support. Literally weeks of no answer to multiple requests. then I changed themes on Shopify to common Dawn theme. The liquid disappeared from the order reports despite being in the front end. easy enough I thought, just request they add the liquid. They said I need to upgrade to V2, so I did. Then the shopify orders report shows a million codes and snippets...they say nothing can be done with that. Then the formatting of options got all weird. Then all my conditional logic disappeared. Then dropdowns show auto select. Then pricing color fonts just randomly changed colors. Then dropdown box sizes were running across all the page. etc etc. ALL OF THIS WAS HAPPENING RANDOMLY....THE SITE WOULD APPEAR FINE THEN THESE WOULD HAPPEN. SINCE THEN I HAVE HAD TO THROW AWAY 5 THEMES BECAUSE OF BAD FORMATTING AND NOW THE SITE RUNS 5 POINTS SLOWER. EVERY TIME I HAD SOMEONE FROM THEM TOUCH MY SITE IT WAS A DISASTER. STAY AWAY.

We had an issue with the mobile view. I reached out via email and Armin assisted me. After further investigations, the issue has been resolved. Thank you, Armin and team!

I have been a loyal user of Bold Options for over 4 years, and during that time, it was a reliable and effective tool for my store. However, my recent experience with their service has left me extremely disappointed and frustrated. The trouble began when I decided to refresh my store with a new theme. Contacting Shop Circle to help with the app installation on the new theme was where the problems started. It became apparent that the transition to Shop Circle has significantly impacted the competence and efficiency of their support team. I reached out to the support team, specifically contacting Khushbu, Jeff, Nisha, and Nicholas, hoping for a prompt and effective resolution. However, the support I received was not only horrendously slow but also unhelpful , all of them said that they were working on it and will contact me when fix, but they never did. The inability of the support team to address and resolve the issues I've encountered has left me with no choice but to explore alternative solutions for my store. For those seeking a dependable solution, it might be worth considering alternatives that can offer the level of service and assistance needed to navigate the evolving landscape of e-commerce.

Smiljan is a great, fast responder who solved my issue immediately!

This app adds so much features on top of the native options that come with Shopify. We wouldn't be able to function without it. Their customer support is really good as well whenever you need anything. Alina has been a big help!

For $50 a month...this app should be 100%. I've had nothing but trouble with this app, and the way you have to set it up is so painful...that you end up being stuck with it for a LONG time before you invest the time to switch to something else. Every time I make a product update...I have to contact support and they have to manually fix it. And I know what I'm doing, I'm quite tech savvy. This app is buggy. Their customer service team is fantastic, I'd give 5 stars for that aspect...they try their best to help you and are quick...but they can only help with so much when the app itself has consistent system errors.

We have been using this product BOLD for many years. Recently we had issues where we had to consult the Shop Circle support team for urgent attention. Both representatives were amazing and resolved my issue quickly. Kemal helped me today and was very fast, efficient, helpful and I will continue using this app for its features and great service.

Phenomenal work. Responsive team. Definitely recommend

App combines features (file uploading etc) with the option/personalization, so helps save a few $$$. Also customer service is excellent and FAST

Sehr vielseitig einsetzbare App. Sobald es kleine Probleme gab, hat der Kundenservice (Shout-out für Alina) schnell und lösungsorientiert geholfen.

Haris was very prompt and helpful. Great to work with.

They are always very responsive and willing to help. They get the job done

Extremely quick response, adaptation of resources, everything done the way we want, so far everything is wonderful, I recommend it!

UPDATE: After submitting my review and describing this flaw publicly, the app developer reached out to set-up a web meeting in order to fully understand and work on a fix for this issue. After a few weeks of back and forth and rigorous testing, I'm a happy to report that the developer has successfully resolved this flaw. I'm therefore updating my rating accordingly. If they are able to address another limitation that I've had with this app over the years, it'll be a perfect rating from me. We'll see what happens... --- WARNING! I've been using BOLD Product Options for over 6 years on 2 different Shopify stores and it's been great...until now. When recently integrating it into my newest (3rd) Shopify store, I've discovered a substantial flaw that's new to the app. If you update any of your product/variant prices within your Shopify product database, all product options that use the product will NOT receive the updated pricing. In the past, you were able to click on a 'Sync with Shopify' button which would update all products/pricing within your product option sets. This no longer works. After communicating with support, they have confirmed that the only way to have the pricing update is by manually re-saving your individual product options. So basically, the app functionality has been rendered useless for anyone that has the need to update their product pricing. Manually re-saving hundreds of product options anytime you have pricing updates is not exactly efficient. So this being said, if you plan on having a large amounts of products and product options sets, and will have the need to update your product pricing in the future, this is NOT the solution for you. Until they resolve this critical issue, I can no longer recommend this app.

We are using this on our iPad kiosk sales site and we love it. Bold is really doing some cool things with Shopify apps, I wonder when Shopify will just decide to go ahead and buy them and roll their functionality into the Shopify core offering... They really help out with their live chat support, too.

I have used the app for years and it works really well for my store's needs. I recently had some order details not come through, used the online chat and spoke with Jeff who discovered the issue quickly and then fixed it for me. The problem was the Shop Pay checkout that Shopify added. Great experience overall with this app.

always such a great help thank you sonjay!!