Reviews for SC Product Options

Great app. Made even better with the friendly support. Thanks, Harun and Emir for your help.

I've been using this app for at least six years, with only a few minor bugs under bold control. Since Shop Cycle took over the app, there have been more issues than one would consider acceptable, and service has deteriorated; they requested access to my store four days ago to see if they could solve it, and they have yet to access it. I made modifications six days ago, and they still have not been updated. This is not the first time we've experienced syncing issues that took days to showup. On one occasion, our options simply disappeared, and we had to re-add them. Definitely not the app it used to be.

Everyone I have worked with so far as been amazing. Very prompt to reply to any questions you might have.

Great app, professional and friendly support that helps with every problem! Clear recommendation...

This app is definitely key to my products. Although I have had some problems over the years, customer service has always helped me figure out solutions.

This app has been an important piece to the functionality of our store. Deelen was extremely helpful with diagnosing any issues we've had and was quickly able resolve any problem we faced!

Wright Leather Works LLC

2024-01-25

United States

Product options is amazing. We have used this app for many years even before shop circle took it over. I can say since shop circle has taken over it has only gotten better. Their online chat is great for immediate attention and even when you need more support their tech staff is amazing. They are always helpful and accomplish what we need done and in a timely manner. Recent issue we had… shopify said it was the themes fault… theme developer said it was the apps fault… shop circle was not at fault but they worked to help resolve the issue. 5 star app and company.

Anueva Jewelry

2024-01-25

United States

We have used this for years! It is so nice being able to control the options on individual products. Customer service is always quick to respond and eager to help resolve any questions. Thank you Jeff for the extra help with the video recording!

They are very helpful and patient

Haris was quick to respond and extremely helpful! Great experience!

This app solves most of our problems we were hoping it could, and customer service is helpful and prompt. The new Dynamic List feature is great for us because we can have new products automatically have Option Sets applied to them rather than manually needing to select each new item within the app every time.

By far the best app assistance we have had!

I'd rate this app 4 stars, but gave it 5 due to how helpful the CS team always are! We use this app for a LOT of products, and will run into a glitch here and there as expected - but the team at Shop Circle (shout out to JEFF!!) are always there via their live chat to help us out super fast with any issues we may encounter. Definitely would recommend this app for anyone out there thinking about it.

The app has its limitations but for the things it does offer they do work well and gives me some customization further than what Shopify offers natively. Their customer support is also very prompt so if you have any issues they are usually pretty good about getting back to you quickly and fixing any issues.

Very efficient! They got back to our request within a day. Amazing customer service!

KLOS Guitars

2024-01-09

United States

A good app, but could use a little more polish. Luckily, customer service is generally very helpful.

I worked with someone called Kenan he was extremely helpful and fixed all my problems fast! give this man a raise!!!! Great experience all round

Great app! They have lots of options to customize your product variants. And if you have an ideas or suggestions, they are always willing to help make it happen when they can. I've been very happy with what I've been able to do so far and look forward to what they continue to roll out! Plus, Jason and his team are very responsive whenever I have questions. Overall, I'm very happy with the app!

Great app! The support team are always super helpful and very responsive.

I've used Product Options for several years and it always works well and customer support has always been excellent and prompt. I just got done with a customer support chat with Amit today and he was able to work through my issue on the spot. I appreciate all of the help and prompt service that Amit provided today.

Really great customer service, easy to use. The team is happy to help with custom requests too quickly and included in the price :)

I recently downloaded shopcircle options for enhancing product options for personal configurations and am thoroughly impressed. The customization it offers has transformed my store's functionality and user experience. But what truly stands out is the customer service, especially from Armin. He meticulously catered to every detail, ensuring a perfect fit for my needs. The app runs smoothly, integrating seamlessly with my store, leading to increased customer engagement and sales. I highly recommend it for its superior customization and exceptional support, particularly from Armin. It's not just an app, but a significant upgrade for any e-commerce platform. so let's go!

I had great support from Kenan helping me deal with an important issue of customers not getting charged for add-ons. He went through and figured out where the issue was and fixed it and said we won't have that problem anymore.

I have used this app for years and it has always worked without fail. Their customer service has always helped when I have needed it and has gone above and beyond as well.

Yes the app has its limitations and what I can do in the front end, but whatever further customization help I needed, Jeff, Armin and support team resolved it for me. No app is perfect and I have my own complaints, but knowing I can get help and support when I reach out to Jeff or Armin gives me confidence to use the app.