Reviews for Recharge Subscriptions

Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!

Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.

Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.

their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!

We appreciate the five star review! - Ty Bailey | VP of Services

Pending

Thank you for the five star review! - Ty Bailey | VP of Services

Great support from Juan C. with great explanations. Quick replies and very good advice on the technical part. I totally recommend :)

SOFLETE

2024-06-16

United States

Issue resolved with customer support.

Great app and super helpful team! Would recommend.

I do not want to give this app the 5 stars as I was really frustrated with the very messy conversion process that was forced on me by Recharge and Shopify. However, the 5 stars are solely for Nick, from the e-shop Genius, (as I don’t know where else to leave the review) who really saved this project for me. We had custom code that changed the way my site functioned and Nick was very considerate in understanding all the frustrations and was very helpful in providing specific guidance in order to get to solutions. He even got on a call with me to take time to understand the issues. Working him with was very easy, and I will without a doubt work with him again for other tasks. The new pricing of the app does not justify the service imo esp for my small business, but I have no choice and they know it. However, Nick has helped me work through the errors and has been a lifesaver!

I've been using the Recharge Subscriptions app for our business, and it has been an absolute game-changer. The seamless integration with Shopify and the intuitive user interface make managing subscriptions incredibly easy. The app's robust features allow me to customize subscription plans, automate recurring payments, and provide a top-notch experience for my customers. The support team is exceptional, always quick to respond and resolve any issues. Thanks to Recharge, my business has seen a significant increase in customer retention and satisfaction. I highly recommend this app to anyone looking to streamline their subscription management process!

Support team responds quickly and helpfully, and new features are regularly added, making it even better for merchants.

Recharge has been a game-changer for our Shopify store! Setting up product subscriptions was a breeze, and our customers love the convenience of receiving their favorite items at regular intervals. The interface is user-friendly, making it easy to manage subscriptions and customize intervals to fit our needs. Plus, their customer service is top-notch—responsive, helpful, and always ready to assist with any questions. Highly recommend Recharge for any business looking to add a subscription model!

Great customer support!

Problems are always resolved in a timely manner. Questions answered within 24 hours. Always had a pleasant experience since 2016!

Healthy Heights

2024-06-04

United States

Great help, quick response time. Thanks team!

Great app and great experience with customer support. Nena was super helpful in getting my issues resolved!

Absolute necessity for any subscription business. Really good technical support (shoutout to Bryan Nguyen!)

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Nikola C. from Technical Support was super helpful. Very happy with Recharge.

The rep Matt Ammirati was very efficient and helpful. Great customer service experience!

I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.

I was struggling to change the address in my email template footer. Thomas helped direct me to solve the issue quickly and with clear guidelines. Great customer service, thanks team

Five Elephant.

2024-05-27

Germany

Great service from Nena! Quick and efficient, and very co-operative.