Reviews for Recharge Subscriptions

App works flawlessly & customer support is top notch!

Thank you for your five star review. - Ty Bailey | VP of Services

Poor customer service. AI automated response via email not clear help to get myself migrated over

Great customer and technical support 3 months in and beyond, which is greatly appreciated since we're using a custom theme! It's always great chatting with the team and implementing new features!

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities. The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

no good, they put their prices up significantly without notice and direct debited the amounts, when I realised they only refunded a fraction.

customer service helped us navigate issues with our site in a timely manner. I was impressed!

I appreciate Roberto's help with guidance on how to prevent Legacy Recharge Customers from reactivating their subscriptions. I appreciate Roberto's help in understanding the payment gateways used when we Converge our Recharge with Shopify. He was very knowledgeable in explaining the process and in sending me helpful links regarding our merge. I look forward to when it's our turn to change over to your new integration with Shopify. April Mills, Examgen Inc

Recharge is a huge part of our business and they provide amazing customer support. Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.

The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.

Great subscription app !

We appreciate your review! - Ty Bailey | VP of Services

Hi, Sydney was very helpful and helped us fix our issue of working with manage subscriptions. She took it upon herself to take time out of her day and solve the issue. Thank you and give her a raise!

I had an issue with the widget not showing up on my site, and Norm was able to help me quickly identify the problem. The expertise and prompt assistance made the process smooth and efficient. I appreciate the support and highly recommend their services.

Great help from Nick from eGenius Shop. He helped me solved a shipping issue.

Support is fantastic!

Vinse was a fantastic resource while we were migrating; thanks again!

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

Great Customer Service! Jenalyn helped me set up the product page and fixed some issues with the widget. Now we will test the app and see how it goes. Thanks!

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

Thank you for your review! - Ty Bailey | VP of Services

Nikola from their support team has done an amazing job helping out with all questions, and the broader support team has been great as well. Recharge works seamlessly as a product and has every integration needed.

The ReCharge Subscriptions app has been a necessity for our business. The support has been very responsive and extremely helpful.