Reviews for Recharge Subscriptions

Nick from e-shop genius was amazing to work with and handled everything perfectly.

Happy with the quick solution. Updated review - July 11th, 2024. Ran into an issue. Kiki from the technical support team did a great job resolving our issue within a short time. :-)

Très bon service

Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.

Tim was very professional and helpful. He resolved the issue immediately.

Thank you for the five star review! - Ty Bailey | VP of Services

LXMI

2024-07-10

United States

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't. When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

Fast customer service. Randy was very helpful!

Parfait ! Retour rapide

Kick ass service. Loved it

Irving was so fast to respond and resolved my issue quickly!

Thank you so much for your review! - Ty Bailey | VP of Services

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!

Thank you so much for the five star review! - Ty Bailey | VP of Services

They are great to work with, we have been with them probably since the beginning of time (2017) and we have no plans of moving away from them! Best in the business and always very helpful!

Recharge has been a great partner for our business in helping us manage and build our subscriber base. They are always looking for new creative ways to offer more which I love! The support team is helpful and effective at problem solving when issues arise.

Great app, runs very smoothly, intuitive to use and support staff are SO helpful, especially Roberto + Nena!

Costumer support is top-notch!

Kiki was awesome! Very thorough and friendly!

I have a great experience with Recharge. Despite a short timeframe for our launch, Vinse Ridenour and the team responded to my questions very quickly. Highly recommended!

Our migration to Recharge was straightforward and uneventful. Vinse was masterful in the prep meetings and helped us to understand the key points through the migration checklist shared. Thank you, Vinse! Initial experience with the storefront has been positive for both CS and customer. Renata provided some timely support as we made optimizations. Go Renata!

Jenalyn got my problem solved really quickly — super glad to have switched over to ReCharge. My subscriptions are so much easier to manage now.

Customer Support was excellent and we are a new client of recharge. My direct contact was Mallory C at recharge and she was professional, helpful, courteous and fast. Having spent time with other support services from other companies, Mallory's customer care really stood out. She addressed the situation expertly and quickly and kept me constantly updated on the progress of my ticket. Mallory also flawlessly reported back to me in a timely fashion on specific developments as she promised. Promises made were promises kept. I am completely satisfied (and impressed) by the service I received and I give my highest commendation to Mallory.

Bryan Nguyen was amazing! Super helpful and was able to help every step of the way!! So happy that I chose Recharge!