Reviews for QUICKBOOKS SYNC by BOLD

Thank you to Alexa at Bold Commerce! She did an awesome job fixing my inventory problem. Alexa replied quickly to questions and was dedicated to helping me with the fix. Great Job!

This app is AWESOME! Automatically creates QuickBooks online Sales Receipts from every order on Shopify, divides up the (1) product cost (2) shipping cost (3) tax cost (4) credit card processing fee, such a time saver to get these amounts automatically into the correct accounts in QuickBooks online. I would highly recommend, especially since the starter version is FREE! You only pay if you have many orders per month. LOVE IT! Also it's easy and straightforward to set up, plus the developer is responsive to emails when I asked for help with setup.

great app even I never did bookkeeping, I learn'd it quick. www.ijeweled.com

Great app www.pilottrackhdd.com

I run a low volume shop and am currently using the free version of "Intuit QuickBooks Online." It works exactly as described. It is a one-way data transfer (from Shopify to QB) and I've not had a problem. The free version has a transaction limit of 30/month. I'm not exactly sure what would happen on transaction #31 and am hopeful that the transition will be seamless and trouble free. I like that I get a transaction summary email every day. I actually have more issues with QB Online than this application.

Features don't work as advertised! Particularly product and inventory syncing features. Support just repeats over and over that they're working on the remaining bugs and that everything will be fixed "in a few weeks". Meanwhile, Bold acquired the app from Shopify 9 months ago and started advertising these new features that have never worked! Not worth the monthly subscription fee.

Not suitable for UAE as it doesn't have option to select sales location, therefore fails to select tax rate. So you need to click all orders and select sales location then the tax rate... Also it doesn't give you chance to select all of your accounts for depositing the cash / credit card payments to be credited. So you need to correct also those records... Moreover, you dont get timely support.... i opened a ticket and explained everything by screenshots, but didn't get a response....

The only reason I'm giving this two stars (and not one) is that the product seems to work ok. It is still buggy on many items and we will see how buggy it ends up once I now have to start paying for exports and there is more information that will be moved from Shopify to QuickBooks Online. Like many others I'm also disappointed to now have to pay a fee when I'm already paying a fee to both Shopify and QuickBooks Online. I already have to manually enter many items that "Error" out on export. If you want to charge for an item it better work damn near flawlessly instead of having to manually enter sales every month. Never has it properly exported all transactions in a month. It also appears I won't get the "free" upgrade until August because all they sent was an email notification and I did not notice they were going to start charging because I only integrate sales once a month and just noticed the notification at the top of Shopify today and then found the email buried in between thousands of others I get. They should have given more than about three weeks notification on the Shopify integration page. Proof of crappy customer service and communication. Update 6/9/18 - I'm bumping my original two star review to three because the customer service did follow up and get us a free trial. I will also say that the program does work overall fairly well. There is still a few issues that would be nice if the would work out. However, no matter what I have trouble swallowing an additional fee that we will eventually have to pay when the free trial period runs out. Having to pay for Shopify, QuickBooks, and this App is a bit on the steep side. I would try Xero except I see Bold operates that integration app between Shopify and Zero also so I'm sure once that becomes popular enough Bold will be charging for that one too...

We already pay for both Shopify and Quickbooks - the introduction of a monthly fee moving forward will see me removing this app and entering data manually. It even has me questioning whether to stay with Quickbooks or move to Xero which does not have a fee to transfer the data - so not only are the developers losing clients themselves, but this could have a negative impact on Quickbooks itself. I can see a lot of clients leaving and switching accounting packages because of this.

We appreciate the functionality of the "FREE" tier of this app so far with keeping our books accurate to the payouts. As we continue to expand and orders increase - having to pay a monthly fee on top of everything (even as a paying Quickbooks Online customer) - and depending on what that volume is - is frustrating. I do consider those fees accommodating for the continual improvement, monitoring and support for this app independently as it provides "as-needed" functionality per business that I assume Quickbooks themselves do not have to deal with. I can't punish Bold Apps for that. I can wish there was a more thorough integration between the two (like connecting clients and customers viewable through the Shopify admin side - like the Insightly/Quickbooks integration - and viewing invoices or sales receipts that coordinate to that customer).

Furious Sauces

2018-06-01

United States

This was FREE. Now I HAVE TO PAY monthly for this app to sync orders with QuickBooks. Bold is seriously the worst app developer in the shopify store. Terrible support, and a terrible, greedy company. Stay away from Bold products.

This app is amazing. If you are trying to keep track of you books....whats going in and out, Quickbooks is awesome. Thanks, https://www.betterthanbows.com

Vipc

2018-05-29

Australia

Used to be free, now it isn't. Not only has this move prompted me to find an alternative to this app but I'll also be looking to change from QBO as well. Honestly, it's just greedy.

I'm putting 1 star because it used to be free to export data from Shopify to QuickBooks Online, and since a few months, one has to pay up to $29 simply to do that and in addition to the fee for using QuickBooks Online. Even if QuickBooks is a great tool to work with and that it works perfectly well with Shopify, I think this sudden change of price plan without notifying customers is outrageous!

Excellent support help when used live chat. All pretty good so far. Some random transactions did not port across to QBs from Shopify however and this caused vast confusion. Live chat assistant sorted it but we spent a long time trying to fathom why it was happening!!

ABSOLUTE SCAM. Was originally advertised as a free service to sync from shopify to quickbooks. Now they are charging MORE than what it costs to have quickbooks every month. Absolute scam. Avoid at all costs.

Very disappointing. Similar problem that others have had re taxes. Import fails then no instructions on manual import. Not worth the money and a poorly developed product.

Not as smooth and slick as it's promised or should be - can't believe they charge $30/mo for this. Failed to sync almost 25% of our sales, citing taxes. That's about as fundamental as retail accounting gets. Looking into other options. Quickbooks also recommends Webgility Unify, anyone else tried this?

Shopify sales data straight into Quickbooks. Love it!

The app no longer works it seems - i just error 500 upon connecting with Quickbooks - dont waste your time.

I would have have left a higher review for this app as it seems to have improved. However the fact i now have to pay $30 now to export my orders i can do this via csv for free.

I'm extremely disappointed with this app!! It should be free because I have subscription with Quickbooks outside Shopify, I'm not prepared to pay double the price a month just to sync the transactions! This is ridiculous!!

Update: Heard back from Customer service. They made good and answered questions and made proper corrections. They promised that neither I nor anyone else would have to go through what I did. I always like the product and still do. Hopefully, it will be worth the monthly fee. I have amended my review from one star to three. But I made them wait for two weeks before I changed it. But I am a man of my word. they held up their end so I will do the same. WORST customer service ever! AND now they want to charge $30 for their terrible customer service! 2 weeks of trying to get SOMEONE to call me back and I get are Emails saying they do not have time to call back!! See my most recent ticket number below!! I have to make an appointment to ask a simple billing question!!! AND no one is available until 3/19!! Apparently, I am not the only customer upset about the bait and switch tactics used to get us attached to this program. Too bad I used to like this app a lot. Request 245241 has been updated! Status: Open - Awaiting reply [Rate This Ticket] Alexa (Bold Commerce) Mar 16, 09:31 CDT I'm sorry Dominic, but I personally don't have any time to accommodate a call today. Please book a call with our accounting manager here: https://boldaccounting.youcanbook.me/ As it will guarantee a call back from us. Alexa | Client Success support@boldcommerce.com

I've been holding off writing this review hoping the support team would sort the problem out but no such luck. So I have to say don't buy this app its a waste of time if you are VAT registered as it doesn't work! Before we went VAT reg all was fine and every night the sales from Shopify would be sucked into QB and a invoice created. Once we click the 'All Taxes are included in prices' option the link was broke and we get the same error message every night 'You must select a product/service or an account for each split line with either an amount or a billable customer.' So now I have to manually put every invoice into QB. Ball ache and time consuming.

Happy Earth Tea

2018-03-27

United States

Awfully disappointed that we are being forced to pay for this integration. As another seller noted, we already pay Shopify and QB separately for their services. Now, without any warning Bold has taken over, and it is forcing us to pay $30 a month for merely passing on the transactions. Of course Shopify is no bystander. They can now enjoy payment for a function which should have been native to the platform. Feels like extortion.