Reviews for QUICKBOOKS SYNC by BOLD

It really does nothing to automate or reduce manual workload. I had problems with the tax setup and cause of that, the app won't create sales receipt automatically. The app insists that the tax rate has to be set up, when it is not mandatory in my country. This is just very disappointing. So i will be resorting to zapier again to help me automate. It seems less problematic. :(

Nirav was amazing always answered my questions in a timely manner. I like this app and support are always there to help.

This app has not been working for EIGHT MONTHS and continuing to charge me. I would like a refund and for this issue to be fixed.

Brysen is great, he is always professional, courteous, and responds quickly. Thank you Brysen! Russ

OHLOLLY

2019-03-28

United States

Quickbooks Sync by Bold has been very good - saving a ton of time. I had a sync issue for all orders for NJ for a couple of days now so I reached out to Bold Commerce Support. Nirav and his colleague, Brysen quickly fixed it for me; it took all but less than 5 minutes. Excellent support. I'd recommend this app.

Update 3-23-19: Tried to get support over 4 days ago, sent them emails, got ZERO response. Save yourself money, time, and frustration. Run while you still can, because these guys do not care about you one bit. Honestly, they do not even contact me to attempt to placate me. They just ignore it. Not really worth the money, IMO. Every week there is numerous orders/sales receipts that simply do not get exported, and I have to manually enter them. So what am I paying for exactly? I could just save the monthly charge and enter every receipt manually. When it works properly, it does save time. But I could not think of the last time it worked properly. Over 4 months ago.

Our orders stopped syncing between Shopify and QBO. QBO told me to talk to Shopify. Shopify told me to talk to Bold. Navir @ Bold gave me a simple fix and it was up and running in a second. Thank you Navir for helping me when no one else could.

After a bit of back and forth, all issues we had with this app were solved, it's now working perfectly. Nirav was great at keeping in touch and staying on this until everything worked smoothly; all inventory and sales sync perfectly now, between our Shopify store and Quickbooks.

This app just does not operate as advertised at all. I've had to reinstall several times due to mapping issues, and I have no ability at all to import products from QBO to Shopify as Variants. Does no one else sell products that come in sizes? If I import products from QBO to Shopify, there is no way to account for the variants without making individual product pages for each size. No way this can be the way to do this.

I continually have issues with the app. They stopped exporting to QB three months ago without any notification. But they keep charging me. Shopify need to find a better app developer to work with. This is a real problem for companies running a serious business.

Many of our sales transactions were not imported correctly (products were duplicated as "non-inventory items" and not taken out of our inventory). Some customer names were also duplicated with a "-1" after their name. This is a frustrating problem, and after reading reviews I see many other companies have the same issue. That being said, Nirav C. has been very very helpful in fixing this issue. Hopefully things will run smoothly from here on out.

Easy setup. Orders and payments from Shopify export to QBO nightly. Error in Sales Tax calculation -- it is doubling sales tax on shipping -- making Sales Tax Liability in QBO incorrect. BOLD says "working on it"... but not working now as of March 2019.

Plumtree Baby

2019-03-11

United States

The app does not correctly import orders every time. It changes the product name for several of my products in Quickbooks after import. It duplicates buyer names and does not import email addresses. It also does not import "bundles." Correcting these issues takes as much time as just manually importing orders. I have contacted customer support and they were not able to fix the import errors.

Samuel was helpful in sorting out our export issue with inventory items. Couldn't be happier with his help!

i'm a bookkeeping and have to reconcile sales. I spend hours trying to figure out the deposits. They never match reports and it's always a big mess.

Running Threads, LLC

2019-02-09

United States

Issues with sales tax and refunds not syncing correctly, they've been working on this issue for several weeks and say it's on the list. Refunds are hit or miss downloading to QBO, Sales tax sometimes changes to a random number so it's hard to match deposits to invoices. This has a huge impact on bookkeeping and should be an urgent issue.

We downloaded this app based on the reviews and the list of functions for syncing with Quickbooks. Based on the number of our transactions, we were paying a higher price per month for this app. However, we soon learned that any orders with sales tax would not sync with Quickbooks using this app. When we contacted Bold, they explained there was no work around on this issue. No where in the description of this app was this mentioned. If you use Shopify as POS, then you will have a lot of orders to manually enter because of this issue. So the price didn't make any sense as we would be doing most of the work. We are switching to a different app that does sync all orders with Quickbooks.

Quickbooks had been working well for me when... something got glitchy and the downloads are a mess. Support is not helping, I've given them a week and the mess keeps getting bigger. No solution. I'm looking at other integration apps now.

I used this app to hookup Shopify with QuickBooks Online. I'm very dissatisfied with the response from customer support. It's been over 7 days since I requested the basic support issue and 4 days ago they requested access which I granted immediately and now 3 days later I'm clueless.

Good service got me through setup issues. App delivers and makes for hassle-free accounting at a reasonable price.

Shopify KEEPS creating Service & Non-Stock Items in Quick-Books and Nobody can seem to explain why - Quick-Books says its Shopify, Shopify blame Quick-books, either way we are constantly having to modify the exports to the correct stock Items. Looking at dumping Shopify and finding a different platform. Currently I would NOT recommend this App to anyone

It's way too expensive for what it does. Looking for alternatives. Also it doesn't seem to know how to handle Amazon Payments, which I didn't think would be a big deal but it turns out a lot of people like to use Amazon Payments. It does handle Shopify Payments transactions fine. But for $20/mo? I signed on when it was free.. so now I have to figure something else out.. Update: Customer support contacted me and assured me they are working on a fix to handle Amazon Payments. They also offered me a discount while I wait for this feature.

Says you can export 30 monthly orders for free... I am reconciling for last year with exactly 30 orders and I have hit my threshold? Ridiculous, come on guys. I am happy to change my review if you get this fixed up! What happens when I am killing it in sales 2019? I'll have to go somewhere else? Hope you can fix it up

I have used QB for a couple years now. I like the way the system works. Although I consider that they have increased too much their fees for the site itself, transfers, etc.

I received excellent support from Alexa while troubleshooting my issue. Thank you again for helping me to resolve my issue.