Reviews for Mailchimp: Email & SMS

I really appreciate personable and professional businesses, and ShopSync looks like it's both! Looking forward to working with it in the future. Recommended from Mailchimp, so good reliability there.

I just downloaded this app and seems to be pretty good. Sync was super quick like minutes for my store. I look forward to using and seeing more of what this is about here. Thank you

Worked First Time. Great app and very easy to use. Able to sync all orders and contacts with ability to pull in tags as well.

I just downloaded this app and seems to be pretty good. Sync was super quick like minutes for my store. I look forward to using and seeing more of what this is about here. Thank you

Amazing app. Never ever faced any problem, I strongly recommend it, also recommend using Mailchimp cause for some reason, it is still the best performer. thank you shop sync team.

I installed this app when MailChimp stop working with Shopify long time ago and during all this period the app worked as expected acting as a bridge between both platforms. Last week I encounter an issue when trying to remove the MailChimp PopUp from our Store and after asking for help ShopSync support team helped us quick and clear. We were able to fix the issue by following the steps they explained. App: Good- Working as expected Customer Service: Great. Thanks guys

We strongly recommend not to sync Shopify with Mailchimp. In fact we also don't recommend working with Mailchimp anymore. Mailchimp was offering a free Zoom sessions with their experts to integrate with Shopsync. We had a session and received totally wrong advice from one of those experts: www.staycollective.co.com and consequently we had a serious problem with our automations in the middle of the BF campaign. We were not told that many things could behave as they did. There is no chat support from Shopsync and Mailchimp agents are not trained in this integration yet, so that's not the best scenario to rely on an integration yet. In our case, the Mailchimp Expert who integrated our site with Shopsync denied any further help, and Mailchimp Support was not able to fix the problem.To prevent bigger issues, this weekend we had to disconnect the integration this weekend, loosing many leads in our ongoing campaign that was saved thanks to Shopify. When trying to to seek help from Mailchimp desk since last Friday, we have heard suggestions like "Since the integration will pull over all contacts from Shopify, it will be necessary to remove/archive those contacts in Shopify before connecting with Mailchimp" or "There are certain behaviors that the connection will have, and I want to be transparent about that" (...) There were also not able to clarify how to proceed with our automations once archived when performing an integration as you advice in your disclaimer "If you have welcome e-mail automations running in Mailchimp, please archive (not pause) before installing ShopSync. There have been reports that emails have been resent after performing sync, and we are actively investigating the issue. Other automations are not impacted and can be migrated as noted in Mailchimp's knowledge base article". We couldn't learn about this disclaimer when our integration was performed. We understand that Shopsync is not directly responsible about Mailchimp support or their Experts but please also understand that this integration is meant to work with Mailchimp, so for your sake and ours, please make sure that we customers will be able to get support of any kind if anything happens, specially in such a sensitive times like BF within a pandemic. Thank you for your comprehension

I would like to use this app to sync my subscribed customers between Shopify and Mailchimp. It seems a bit one way - if a customer subscribes on a hosted Mailchimp form, it appears to import that data into Shopify. However, if a customer subscribes using Shopify's form, it does NOT seem to import those subscribers into Mailchimp so I have to check frequently and manually add them!

Connecting to my Shopify account with my Mailchimp account was super easy and you guys did all the work. Simple and fast to connect the two accounts.

One MAJOR issue: If one of your subscribed contacts makes a purchase and does not click the box to opt in for email marketing (and why would they, they're already subscribed?) then they get UNSUBSCRIBED from your list. Not acceptable. This is the only app I can find to sync/track revenue generation from my emails so I'd really like to use it, I'd even pay for it. OneSass makes an app that syncs my contacts without the whole unsubscribe fiasco, but they don't sync revenue data. ShopSync - PLEASE PLEASE fix this and you'll have my business. Tell me if/when you do!

Thank you for making this much needed (and well-functioning) free app. I have used it for over a year and never had an issue. It is greatly appreciated!

It is easy to use and works perfectly. I used this app to connect with Mailchimp and didn't face any problem.

I used this app to connect with Mailchimp, It was easy and fast to migrate the audiences. I highly recommend this app.

It really helps with connecting to our mailing list! I would highly recommend it. If you use Mailchimp or other apps that can't connect directly to Shopify this is a great workaround.

I am not sure how it will work as it's a bit of a mystery. I had an import issue for an "Age Verification" field that was a required merge and their support put me through rigours that did not resolve the issue. The age verification field was a mandatory field and there was no alternative to map it to in the pop up field entries. I just mapped it to Customer Notes so it would merge my date between Shopify and Mailchimp but who knows if that can be changed later or fixed so it records proof of age properly - we sell alcohol so this is important!! I wish I could call and talk with someone but no such option exists so I am still riding blind and wondering if it will work at all - confidence is low right now.

The app technically works, but there is a glaring bug that I'm not sure anyone has figured out a workaround for. If you send an email to a subscribed customer through Mailchimp and they click through the email and make a purchase but do not check the email opt in at the check out page, they get changed to transactional emails only. Meaning that you can't send them marketing comms moving forward. This leads to your highest quality subscribers essentially being opted out. Also, if they make it through the check out process AND check the box to receive email comms, the data gets passed through to Mailchimp as if they are a new subscriber and will get put into whatever onboarding workflow you have set up (if you have an onboarding program for new subs). So yes, this app works, but it often provides an experience for the end user that can make you and your site look like you don't know what you're doing an ultimately can turn people off to buying your products. I hope this gets sorted out eventually.

it's pretty easy and simple to install! love it! It sync my contacts and orders in a very short period of time.

Easy to set up (and trust me, I've had issues with other Shopify integrations) and I'm excited to use it!

So far, the set up and integration was super easy. I was able to connect Shopify store with my Mailchimp mail list and sync quickly.

Simple and easy to follow. Not sure if this is partner of Mailchimp. Mailchimp has significantly increased their pricing plans and so i am thinking of switching to Klaviyo. Initially i was with MC because it was decent price but not so much anymore and Klaviyo has more to offer. ShopSync itself is just a connection app so simple and straightforward to use

This has been an outstanding App. Plug and play and very low maintenance. The support staff has been very hands on and a great help to give me some insight on making best use of the app.

really cool my audience on mailchimp grow every day and sales too :) i can take easyly care of my new subscribers in shopify on mailchimp soooocoooll

Una aplicación excelente para sincronizar todos tus suscriptores de tu web web fácil de usar y instalar

Great App and seamlessly connects with Mailchimp to ensure everything is working in-sync and beautifully.

I love this app! It literally has everything I need to make my commerce store functional. It's super easy to set up and it's super easy to add intergrations in that help with marketing and monthly newsletters. Not to mention it's super easy to see who has been to my site and when an order has been placed.