Reviews for Mailchimp: Email & SMS

It might sync emails to a list, but automations do not work. Shopify, even though pushes them as a solution, have no support on it and it takes about 7 hours to sync your shop. REPLYING TO RESPONSE: No Mailchimp is not experts at this. I asked them questions about their own blog post and their EXACT reply both times "WE DO NOT OFFER SUPPORT ON THIRD PARTY SOFTWARE". I asked for help with my automation emails and their reply both times "WE DO NOT OFFER SUPPORT ON THIRD PARTY SOFTWARE". 2nd Reply: Yes, I have gone over it 3 times and have asked MC directly with no success. Only abandon cart now works.

Works well. Follow Blissful Maternity's instructions and you'll be fine. (sort by most helpful reviews) Thanks to Shopsync support also. They emailed me back promptly with one question I had regarding the process.

Very simple and quick integration, I was pleasantly surprised. I will be sending out a newsletter in a couple of weeks so will be keen to see how that goes. The pausing/restarting of my abandoned cart email series worked perfectly and has been functioning as expected - thanks guys!

I'm leaving a 5 star review as up until this point I've been really happy with the ShopSync integration with MailChimp. However, I do have an issue that needs to be resolved asap. In regards to order notifications, when I click “Start Sending” in MailChimp, I hit a roadblock, as a pop-up window appears which asks me to confirm “My store is up to date”. When I check the box “My store is up to date”, the “Start” button is still greyed out and nothing happens. Any assistance you could provide in enabling order notifications would be greatly appreciated.

Useful solution now that Shopify and Mailchimp are parting ways. The app integrates perfectly the 2 services.

Pure Living Space

2019-05-06

United States

The installation went fairly smoothly although the whole process took a bit longer than I expected. The instructions advise you to "archive" your automation emails, but I was very hesitant to do that since the emails have to be rebuilt if you archive. The mailchimp tech support advised to "pause" the emails instead AND check the queues for the automation emails to ensure that there were no subscribers in queue that shouldn't be there. There is a way to easily remove these subscribers from the queue which I did. It was time consuming to check all of our automation email queues but less time consuming than archiving and rebuilding the automation. Very pleased to have found an App that works so well and solves this problem.

This app does everything I need to connect MailChimp and Shopify, including adding in Product blocks to my newsletters. I followed the extremely useful steps shared by Blissful Maternity in their 4-star review - not all applied to me, but it was a helpful walk through of things to do and to consider.

Everything went well. Nothing wrong to report. I didn't have any issue so I can't tell you if the customer service is good or no.

This app serves as our drop-in replacement for the soon-to-be-phased-out MailChimp app, that we can no longer use. The setup process took a While, since ShopSync was looking at your shops entire order history to pull out products, orders and match it against purchases on your Mailing List, but it seems to be well worth it for the functionality it provides.

Snowboard Addiction

2019-05-05

Canada

When customers sign up to our email list the confirmation email goes to spam - this is a huge barrier to customers and there has been a dramatic customer retention drop off because of this :(

I set this app up as the go between shopify and mailchimp. Easy to set up all seems to work fine, the team were helpful. Email test fine. Can't fault it.

This is by far the worst App I have ever had it doesn't do what it says does, entering valid email addresses that are not spam or bot it chooses what it wants to send to mailchimp. So you end up missing out on sign ups if you don't closely check your list. Shopsync solution was to do a re sync that doesn't work either. Even worse now the original Sync has completely messed up my customer date order sequence in my admin section and shopsync are avoiding fixing this. Now when I select the order newest customers I get random mixture of old and new what a balls up. Now I am trying to get them to fix this they avoiding the issue. Apps like this should be banned. This whole experience has also put me off Mailchimp the whole thing has been nothing but a drama and complete waste of time.

Decided to use this based on the recommendations, we like many others were reluctant to drop Mailchimp, everything transferred over smoothly and just waiting to check everything runs smoothly after the cut off date, a good experience so far

All seems working fine, glad to have found a quick or free solution to the shopify/mailchimp issue. Easy to install and setup. No problem so far and will update my review if things change.

When I imported my subscribers about one quarter didn't import. Not sure what to do. Concerned to say the least

Quite a frustrating experience when things like this happen - but ShopSync appears to have squashed a few of those issues. It has only been a couple of days, but after some tinkering, it appears everything is running almost as it was (with the exception of the abandon cart flows - only one will work after the transition) Hopefully, everything continues to run smoothly as planned.

It seems to be working great till now. I hope it will be this good in future even if we have to pay for it a small amount

I used this app to help with Shopify and MailChimp no longer being directly compatible. I saw a few issues people had had with implementing this app so I did my homework. After comparing apps, reading all the FAQs, and verifying some things with the VERY helpful support staff, I synced up and am now all good. I was confused initially thinking I could only have one list. Not so, only one list can be synced, which has always been the case with MailChimp. Great step by step install instructions. The only confusions were with just how easy the switch-over to this app was.

I used this app as suggested by Shopify to transfer data from mail chimp. I tried to transfer my data list and it only transferred part of it. ( 1/3 if that) I have contacted twice for help and to date have not received any reply communication or assistance!. Not impressed!

MAKE SURE YOU PAUSE ALL CAMPAIGNS BEFORE REMOVING THE MAILCHIMP APP! As long as you do that, you'll have an excellent experience migrating to this new app, it's awesome and works really effectively! Thank you for creating this and saving us a lot of faff with trying to use an alternative workaround!

I starting using this app after mailchimp for shopify app was removed. I have thoroughly tested all possible scenarios for existing subscribers and new subscribers and i'll all working as expected. It has been a very easy and clean change over. Just follow the instructions and archive any automations (don't just pause them) and it will work perfectly!

I uninstalled the App because it was nor working normally (didn't show the sync list option). Now I push on the "add app" button to install it again and Cannot install it. Shows "page not found" . Please help me with this issue to review the app

I am so glad this app exists! Just follow the instructions and you'll have no trouble. I haven't had any issues yet.

Although others may be able to use this - it is a poor bandaid to fix the Mailchimp/shopify debacle. I could only download one of my four audience lists and when I tried to ShopSync no one answered my email (which is the only way to contact them.) I only gave it two stars just in case I'm missing something, but honestly I'm dumping ShopSync and Mailchimp as it's too much work and it doesn't work!

Singal's

2019-04-28

Canada

The app does the basic job but far from good. As soon as I installed the app, I had around 1500 new subscribers a lot of them were people who had 'Unsubscribed' from our mailing list in Mailchimp in the past but now since this app picks up the data again from Shopify these people have been enrolled again in as Subscribed contacts in our list and I have no way to tell which ones are which. A number of customers can get frustrated now getting emails that they unsubscribed to in the past. Mailchimp and Shopify acting like a bunch of kids causing pains to the small merchants like us.