Reviews for Klarna On‑Site Messaging

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing. Update: I have emailed and received no response. My store is not a development store. It's a real live store.

I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.

FRAHM Jacket

2020-05-14

United Kingdom

To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.

Uplift Active

2020-05-06

United States

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either. We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.

TERRIBLE APP AND TERRIBLE SUPPORT! App doesnt work and doesnt allow you to add the messenger tabs even though it says it does. The support is really bad and you keep being fobbed off. Def not worth the hassel.

Seriously bad. The app does not work. I created two placements and they say active. They do not appear on my site. That is forgivable. But the absolute lack of support and being given the run around by Klarna just makes it all the more bitter. I contacted 3 different support departments and they keep pushing me off to someone else, who has no idea about the case at the start and simply keep referring me back to the standard guides. THE. APP. DOES. NOT. WORK. They must be leaving so much money on the table if it performs this badly with such awful support.

The app is very limited. The onsite messaging section when you login to Klarna.com doesn't work. So stuck with the app option. Very difficult to add the messaging where you want them. Worst customer support I've ever had. The live chat they just recommended giving them a call. You call them and they cut you off TWICE whilst being passed from department to department.

Didn't help at all, had it installed for months of trying to install for them to turn around and say my app wasn't approved. They never informed me of this, such a waste of time.

This app is terrible I spent hours trying to get it to work correctly which was impossible. So I put a banner attempting to show customers that we use Klarna as a financing solution. Within 5 days I got sent a notice to remove it. Thank a lot guys maybe if your app was not garbage and had competant support then I would not need to look at alternate methods to show off your bad service.

Can't be more happy with how easy the whole Klarna integration was. Thank you for your amazing product.

Ich habe nach Monaten gemerkt, dass die App nicht funktioniert hat. Mehrere Tausende Menschen waren auf meiner Seite um über Klarna zu zahlen jedoch es nicht funktioniert hat.. Danke dafür !!!!!!!!!!!! Wirklich zum Kotzen!! Ich wurde erst aufmerksam gemacht, dass es nicht funktioniert hat! Bitte beheben Sie diese Probleme! Wirklich!

We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.

I usually don't write reviews but would give 0 stars is possible. App seems not to work in Canada. To chat with live support you need to log in to the site. But there is no sign up option. Only log in. So how do I log in if I never signed up?! Their customer support number is based in Egypt and when I call it hangs up after a few rings. I need to Authenticate Klarna API Credentials but these are literally nowhere to be found. Horrible app if you are in Canada.

Perfect!!!! This app makes my customers aware of how affordable my products can be with the help of a finance plan. Leaving nothing to the imagination but planting a seed that will reap, MORE SALES! THANK YOU KLARNA

So far... it's just not working. I've done everything right.. but not seeing anything on the website. I assume people are having issues if they have a custom built websites. However, the stock website on Shopify probably work straight away. I've contacted support and will update this review if I manage to get things up and running. I'll also include tips on how I managed to get it working.

Would be nice if they had instructions as to how to set it up. Got stuck on credentials.... what credentials were needed? I couldnt tell you.

WildBounds

2019-11-09

United Kingdom

Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!

This app does not perform as expected, nor could we get reliable support from them to make it work as promised. For example, support kept saying the app can definitely show only Klarna’s 4 payment option (which is what we wanted), but instead the app keeps cycling through messaging for all of Klarna’s options (such as buy now, pay in 30 days). Support doesn’t seem to understand their own apps. Do they think Shopify is some niche player and it’s not worth opening up their own apps to see how they work (or don’t work)? It’s very peculiar. I was super impressed by Klarna CEO, Sebastian Siemiatkowski, and Klarna’s operations in Europe. However, Klarna US is a different operation. As in, almost completely different. I was surprised. The US operation even has a completely different CEO. One that comes off far worse in interviews than Sebastian, unfortunately. He repeatedly says “yes no” to almost everything asked of him, which is a concerning tic. This may indicate that even doesn’t know how Klarna works yet. He may need to grow into the job, which could take some time. As another review said, we were thought we were approved and promoted Klarna... then we found out their rep didn’t set us up right. We then had to make site modifications that others in the same industry (such as The Fragrance Shop and Perfume Direct) were not required to do, which gave us no examples to follow. The rep made promises of help which she did not deliver. Not only was this a needless and peculiar complication, it is a tangible form of discrimination that puts us in an inferior position. It simply isn’t right. I still have high hopes for Klarna, as their European operation is top notch. However, their US operation and Shopify apps all need to be rethought and redone to raise standards dramatically. They already seem to be “be there” in Europe. They just need to rise to the same level in the North America. - Dan K

Sadly this app did not work, Klarna payments did not work. You sign up for the payments on Klarna website - I chose Slice it in 3 where the customer can pay in 3 installments. Shopify support hadn't got a clue what I was talking about - I tried buy now, pay later this worked but not what I want. Seriously Shopify and Klarna how difficult is it to align the service. Both supports promised to get back. My abandonment has gone through the roof now so had to disable Klarna. What a shambles!! Like the other review all looks glossy and well marketed but basically if you can't use it what's the point?

I was approved to use this app and was excited to offer it to my customers. I invested time in setting it up and advertised it to my customers. Then after already being set up for a few days I was informed I am not approved. Very unprofessional and extremely disorganized. Terrible way to run a business.

I was not able to put the on site message on mine. it was not popping up what so ever. go frustrated an gave up!

Works great! Little bit of struggle when installing.. A big improvement would be if there would be a recurring payments app for Klarna <3

It's very frustrating when developers assume everyone is a tech genius and think we don't need the help. So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle. It wasn't long before they had this Impressive application running smoothly. Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna

I was excited when I came across the app and I downloaded it to my Shopify store. Once I had the app downloaded it told me that I need to manually input a merchant Id. I didn't understand so I googled the issue and did not get results. I then removed app because I thought there may be a glitch. I now can't reinstall the app to my Shopify it saids the app is no longer available?