Reviews for Klarna On‑Site Messaging

Absolutely shocking organisation, full of idiots who do have a clue what they are doing. I can't be bothered to go into the details here but £6,000.00 in abandoned checkouts and their inability to do anything about it tells you all you need to know. ALL MERCHANTS PLEASE STAY WELL CLEAR, YOU HAVE BEEN WARNED!

I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.

Mimmi in Merchant Support was very helpful and sorted a technical issue relating to the app install for us very promptly and efficiently.

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.

I really liked this app at first. I had some frustrations with the customization and getting it to show up correctly. When I switched my theme and went to make it active again, it would not work. It took more than a month to get some kind of answer. They basically told me that I needed to go into my theme and code something but no one would walk me through it or do it for me. Since I could not get it to show on my website any longer, I deleted it. Also, if you have an item that costs more than $1000 you cannot use the installment plan...only the financing plan. Wish I knew that going into it.

The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle. Thank you.

This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)

The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.

Triple AAA Fashion Collection Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna: Klarna Have Limited Product Categories Selection To Choose In Wide Varieties Klarna Told Us We Have Too Much Ads Running On Our Site. This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense! Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity! Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After! Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it

I really hate leaving bad reviews because people work hard on their product, but after spending almost 3 hours trying to set this up a few weeks ago, and had it “on my store” thinking it was setup and ready to go, I find that there is no Klarna button on my site anywhere so the setup was not successful. I don’t understand I thought I done everything, completed all the steps... The setup is extremely tedious and confusing, I won’t be trying again. I will have to look for another provider with a more simple setup, it really shouldn’t have been this hard. Thanks

I'm afraid Im following suit .. the support for the installation is really really poor - been waiting over 10 days for some sort of support - don't answer the phone because 'were in a meeting' with no call backs. Shouldn't be this hard. About to uninstall and go to a competitor.

I am going to loose my mind , this app and integration has been a nightmare! there needs to be more full support KLARNA merchants , as this is an important element to payment gateways they have really missed out on helping shopify store owners integrating smoothly, too much reading and copy pasting is not helpful..

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.

Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

Some of the instructions are kind of iffy and finicky and the customer service takes quite a few days to get back to you. But once you're communicating they do everything perfectly. I'm glad my website had them. :)

DON'T MISS THIS APP. WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup

I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...

Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app! Just DOESNT WORK no matter what you do!

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.