Reviews for Discount Ninja Promo Engine

This is by far the best offer app I have found on Shopify. So many great features, my favourite being dynamic pricing which a lot of other apps lack. Their support is great, and they are always looking to update things so that they are compatible with shopify updates.

The app did not end up being a good fit for us, but the customer service was great and was able to find a custom solution to each of our problems.

We have been using discount ninja for several months now and it has been working wonders for our store. If we experience any issues, the discount ninja team are always on hand to help and their customer service is amazing. They are continuously upgrading the app to meet customer demands and we cannot wait to see what they have planned for the future. Would highly recommend this app to any sites looking to offer exceptional customer experience and offers.

Plants are Purple

2022-01-04

Germany

We used the app to run more complex automatic BOGO offers during the last sales season. We were very happy how everything worked out and would like to the the whole DN team for their support in setting it up in our store. Keep up the good work!

Great app that you can trust 100%. Very cooperative technical staff and exceptional customer service experience

The support from Limoni is some of the best I've received from any SAAS company. They always go above and beyond to make sure everything is working as intended. As a shopify plus user there's a bunch you can do with shopify scripts but Discount Ninja is still preferred for simplicity, support and capabilities. They are the package deal, and you can have your own package deals too with discount ninja. haha. Keep up the good work, love the app!

This app rocks! Yes, it does everything you need in the discount world. But even better is the reality that no app is perfect and when and if you do run into a problem the Discount Ninja support team is top-notch and responsive.

We investigated plenty of other discounting apps, Discount Ninja seems to be the most comprehensive. We needed help to get some setup sorted out as to get things setup how we wanted them. The support was fantastic, timely and with great follow up. We will be making recommendations and feature requests for even more options, but out of the box, this app was almost exactly what we were looking for. Lots of options and customization. Would definitely recommend. Keep up the great work and keep the features coming! Kudos.

Support is Everything!!! The support team does not give up on you -they stay with you .i love Discount Ninja-the support is FANTASIC!!!!! if i need help they always get back yo me with clear directions- i really appreciate their efforts . they have also helped me build promos Try them they really work hard to make your promos GREAT

This is the only app we've been able to find that allows you to setup a discount code for affiliate partners that doesn't require additional work for the consumer. The team was very helpful in setting everything up – one of their developers sat on a video call to talk through the setup and help us get the first one in place. Very helpful!

We like to do GWP promotions in which the gift is preselected. We wanted an app that automatically added this to our carts so our customers didn't have to do anything extra. Works perfectly! Had an issue initially in the set-up (user error). Support was fast & efficient in helping resolve the issue. Looking forward to doing other fun promotions with it.

Initially, i had issued setting up the app and after some time Bart from discount ninja helped me set everything up. But without his help, i dont think i would get it working correctly. Looking forward to expanding the functionality to other promotions

The best discount and promotion apps you'll find in the Shopify App store. Their support team is awesome and it will help you to create the most accurate multi-promotions you want to activate on your store.

The best Shopify app you can find for adding multiple discounts to your store. I recommend it to any merchant who is willing to add these kinds of capabilities and to install it with patience. Their support team is awesome and you'll need their help to get the full features of it. Limoni Apps Team has created one of the most powerful apps to add discounts to your store.

The app features are great in theory. But the customer is SO bad that its pointless to even try. I installed the app and asked them for support - so the guy said - "yes we can assist you, but it can take a week or two" So I uninstalled the app. Then someone else reached out from their team to me on email saying "did you have a bad experience, I can help setup everything for you quickly and properly". So I said "sure why not"! After reinstalling the app, the guy who made the promises vanished. Someone else started emailing and said the other guys not available. He said, "I will get the fixes done asap". Two days later I mailed them, they didnt reply. Three days, 4 days, 5 days - no reply. So i reached out on their chat and told them what happened - He was seeing my messages and deliberately chose not to reply. What was I asking for? Alignments were messed up, the slider cart kept reloading, and when free gift was getting added to cart, it was not showing as free. full price was showing. their code was not working. I just got so annoyed from their customer service and all the lies and redirecting that it was not worth the app. Good luck to your team. If someone else comes up with an app with similar features, id try that but never from your team again.

The support from Bart the founder was brilliant, he took the time to listen and solve the problem, I would highly recommend the app as shopify hasn't the functions just be willing to test everything out before judging as it is a sophisticated app that adds value!

it's the worst application I've ever seen in my life, believe me for all those who read this comment I strongly advise you not to install it, considering the 4.1/5 rating I had my doubts but I told myself I'm going to try it anyway! but when I tried it it's really a disaster this application and their customer service even more! it doesn't even deserve 1$/month

Cherry Hill Coffee

2021-11-11

Canada

Discount Ninja is a very comprehensive app with many discount and Bogo options. The also have very responsive and helpful customer support.

We really recommended this app! Bart and their team supporting you all the time and the fast way. I recommended use this to Shopify because I didn't find another with so many variants on sales.

We used discountninja on all our 4 shopify stores as it can help to create a satisfying automatic coupon. Whilst I found this brings us a lot of trouble 1. customers cannot receive order confirmation email as discountninja created draft orders a lot 2. Discountninja unreasonablely gave out super big discount to our customers, which result in that our customers can get products at 0 dollar or super low price. That caused us a big loss. And when we contacted discountninja, they just told us it's shopify problem without solving it for merchant. So in order to maintain our store in good condition, we have to uninstall Discountninja. Everyone, mind before you install it.

Terrible platform. Very buggy and little to no customer service. Persisted with these guys for a week to get some simple items fixed. Fed up I Uninstalled their app per their help instructions and all their code is still everywhere. Asked for assistance and they went silent. STAY AWAY!

Best customer support I've seen - they are quick to respond, highly educated with their app, and gave me custom help within 15 minutes which I was told would take a day - 10/10

I had an issue with Discount Ninja After downloading multiple discount apps on the Shopify App Store, none of them would accept free shipping as a discount code. I assumed it was because shipping differs depending on location. I could not run my Groupon campaign without the discount code for my buying option and free shipping together. Discount Ninja allows me to do just that! I have not got into anything other discounts, yet because I don’t need them, but it looks like it has everything you need for an online store. Once I synced the app with my store I immediately starting setting up the app when I encountered a problem. When I clicked on install and sync assets, I would get an error message saying “The app is not (fully) installed on the live theme or test”, so I contacted customer support and within less than 10 minutes, Andrea was helping me with this issue. She helped me troubleshoot some issues but the issues needed collaborator access. I was then contacted by Eloy telling me the issue was sent to developer support. I was then contacted by Bart telling me the issue was sent to him and in less than an hour, of him getting the issue, the issue was resolved. In a matter of fewer than 3 days, the issue I had, was resolved. Besides the days, I appreciate the attention of the people involved on this issue and I appreciate the team feel the company evokes. Definitely look forward to any future products developed by Limoni. Alonso

Super apps, utilisée quasiment 1 ans, mais elle alourdi le site (selon google insight). Prendre en compte le rapport solution apportée / poids de l'apps. Je conseille DN lorsque votre priorité est d'avoir des réductions et autres avec un niveau de granularité elevé.

This app has helped me a lot with mixing multiple discounts. But there is a big issue with tracking the order. My google analytics can not track the order which is discount by Ninja at all, even I followed discount Ninja official solution.