Reviews for Discount Ninja Promo Engine

Been with this app for over a year now. There is good and bad. First the pros: 1) This app is several apps rolled into one. 2) Lots of promos to choose from. 2) Affordable. 3) Customizable. 4) Help desk is around for basic issues. 5) Help desk will get back to you timely, even when they are "not online", again for basic issues. Now the Bad: 1) Not user friendly to install. You will need help and they will charge you for it. Our theme just updated causing me to loose my "Dynamic Pricing" features and I have spent 2 hours trying to reinstall it myself, but can not get it work properly. Help desk that handles this is only available M-F to do this, so no matter what I have to wait and will have to pay to have this done every time I have a new theme update come through. 2) Next, some of the promos do not work the way you think they do. Their verbiage can be very confusing and misleading. Limits do not work correctly based on how they have explained it. Caused us to loose out on more sales. 3) On the busiest day of the year, on BF, they had a coding error in one of their promo features, which caused it to malfunction and freeze our site. Took them all day to fix it. I get it, stuff happens, but should not be happening on the busiest day of the year. 4) Unless you are in front of your computer when you need to do an update or change a promo on the fly, you are out of luck. This app is not compatible with a tablet or a mobile device. If you are tech savvy , know coding and can decode what it is they are trying to say in all their parameters, then this is a good app to be on. But, if you are a newbie and need something simple and easy to just get the job done, I do not recommend. I fall in the middle of the two and I am just really frustrated with all that has gone wrong in the past several days with this app.

Discount Ninja has been AMAZING!!! We have searched for an app that has a feature that does not reset the sale prices when a 3rd party updates my Shopify prices from my POS system, and Ninja has this feature! This allows us to run sales independently on our website. The app has other great features that have saved us time and work. The customer service is very responsive and helpful!

The best App for simple and complex promotions with the best support ever

Looking forward to coming back to review in a few months whenever we have more time with the app. I have been pleased with the set up and demo call with the app. Bart was very helpful in answering all of my questions and assisting with my concerns.

App is great for complex discounts and the service is fast.

App works the way it says it would. Have got some very very useful functionalities for discounts. The support comes though for any assistance you might need for setting up

Very helpful support team! They are very quick to respond, whenever an issue arises or if we have any questions regarding the plugin. Would highly recommend

Impact Dog Crates

2023-07-10

United States

Just like a similar review put it, we really wanted to love this app but we just couldn't get this app to function properly. I'm envious of the stores that were able to use Discount Ninja with no problems. We tried for 3 months but it just wasn't worth it. Our biggest issue was trying to get Discount Ninja to work with our cart (Rebuy) as well as Shopify Scripts we had live for shipping. It took about a month or more to get a lot of the issues ironed out. When Discount Ninja was live on our site, we constantly had issues with discounts not showing in the cart, prices reflecting incorrectly, the subtotal in our cart would render 25 more subtotals on the cart, free gifts showing on multiple products when it should only be one, the app editing prices on our orders after it was placed, our console was riddled with 50+ errors all coming from Discount Ninja, not to mention it slowed our cart down to where it was embarrassingly slow. At first Customer Service were all extremely helpful and willing to help resolve these issues, but towards the end it felt like the simply got annoyed with us reaching out and a lot of the times we would be told "We can't reproduce this issue" or "this is an issue with Rebuy." I talked with Rebuy and I'm 100% confident its not on their end. I am the web developer for our store and I could see that each issue we ran into was with Discount Ninja. We missed out on tons of money during sales, with promotions not working properly, free gifts and add ons not showing the correct discounted price, by customers abandoning their cart due to prices being incorrect or cart being too slow, etc. Not to mention the manpower that was put into this app daily, trying to get it work while also paying for it monthly. They did refund us, so for that I thank Discount Ninja and its honestly the only reason why I'm not giving it 1 star. Since cancelling Discount Ninja, we switched back to Shopify Scripts and still continue to use Rebuy for our cart and we have had ZERO issues and our site score has gone up 10 points. I would love for Discount Ninja to resolve these issues on their end, work a little better with apps like Rebuy, not cause our site or cart to slow down as much it did, and ultimately to be 100% working with no bugs.

All I can say is GREAT customer support. The app is very robust, so there are many different ways that it can be configured. It's a bit of a learning curve, but once you get it...it's NICE!!! But we were able to things moving within a couple of days after the support team did everything to make sure the app was configured correctly. They even recommended a 3rd party filter app which is compatible with the dynamic pricing.

Automatic discount doesnt work properly. Really annoying and frustating. Eventho I did everything right.

good for Ninja bad for Shopify should have been part of the platform 100% coverage of all aspects I could have thought of. I didn't know about it, I stumbled upon it by mistake. the only problem I have I can't evaluate its influence on site speed ???

Just want to reiterate that this is a wonderful tool. Flexible, easy to implement, works on both product and order level, handles promotions for different type of customer, retail and wholesale, volume discounts, and much more! The best support team ever! They are on top, they are fast, and they want you to succeed. After trying different discount tools, Discount Ninja is the real deal! Make no mistake with fancy marketing from other discount apps at Shopify. If you try, you will understand the advantage. Love it!

One of the best most valued apps out there for your online store. Hans in customer service is a star who's always there to help and does the job perfect.

I have been using this app for quite some time. It takes some time to learn but has a lot of options and configurations. Support is excellent, and they address all of my issues promptly.

Very helpful customer support staff that takes time to provide solid advice to our problems, is responsive.

Excelente app, muy completa y con varios tipos de descuentos, el soporte técnico es maravilloso, responden muy rápido y solucionan culaquier problema con mucha eficacia

Discount Ninja is a great addition if you're seeking to amp up your promotions! Their team answers questions and concerns in a reasonable time frame and follow-up until the issue is resolved.

In the 3 years I have now worked with Shopfy, the team behind Discount Ninja are by far and away the best App developer I have worked with. Not only is their App well-designed and robust, it is great value. The final piece of the puzzle is the above-and-beyond customer service from the entire team. 6 stars! Well done guys!

Boutique Thomas Marine

2023-02-03

Canada

I have installed this app and it is very complete and powerful, sometimes i need a bit of help to produce the rebate i want but there is always staff to help on the chat ! This time Manuel help me a lot and everything is working fine as i wanted to ! Thanks guys !!!

So far I am very impressed. Makes it easy for me to increase conversion with clever use of discounts and or free gifts. Support has been good and I am looking forward to utilizing it even more than I have.

Mommy Makeup

2023-01-19

United States

Discount Ninja is game changing. Stacking codes. Discount summary display. Cross-sells and Upsells at add-to-cart (classic would you like fries with that) BOGO offers-- with advanced logic... You may think, "Shopify already offers this..." Not even close. MERCHANDISING is crucial to customer UX. Just having an offer is not going to help sell anything. You have to communicate it. And let your customer know every step of the way about the offers. As a merchant who was instrumental in the development of more than a few "best of breed" discount apps and modules, Discount Ninja is clearly the winner. PS - If you insist on poking around my site -- please know I am also using a best-in-class popup app to help with add-to-cart upsells... IN ADDITION to DN. [update 2+ years later] I don't have much to add besides "Discount Ninja for the Win!" I am now using Rebuy WITH DN for crazy powerful promos, and most importantly, customer UX. The DN developer continues to improve the product -- OS2 compatible now. Can I give an app 100 stars?

Discount Ninja is a Shopify app that allows merchants to create and manage discount codes for their store. It offers a range of features including the ability to create single-use and multi-use codes, set expiration dates and usage limits, and track the performance of discounts. The app also allows merchants to create bulk discounts and schedule discounts to go live at a specific time. Additionally, Discount Ninja provides integration with email marketing platforms and allows merchants to send discount codes to specific customers or customer segments. I recently started using Discount Ninja for my Shopify store and I am blown away by how powerful and easy to use it is. The app has a wide range of features that allow me to create and manage discount codes in a way that is both flexible and intuitive. I particularly appreciate the ability to create bulk discounts and schedule discounts to go live at a specific time. This has saved me a lot of time and effort, and has helped me to drive more sales and engagement with my store. Additionally, the integration with email marketing platforms has been a game-changer for me. Overall, I am extremely satisfied with Discount Ninja and would highly recommend it to any Shopify store owner looking to create and manage discount codes. So, it deserves 5 stars from me. Mickaël Lin

This app allows us to do more types of promo combinations than any other app out there. Fast customer service and awesome lead developer help with any issues that come up. All apps have some issues, even the big ones but Discount Ninja is the best we've found.

Great all rounder app with many useful features. Support has been quick and easy to deal with. Threy were a great help with the initial set up and swiftly fixed a minor issue we had recently. thumbs up:)

Firstly - exceptional tech support and customer service, not usually found these days. This app supports our complex discount rules and frequent promotions. Customization and reporting is fantastic! Highly recommended.