Reviews for Chatra — Live Chat & Chatbot

The app is easy to use. I like how I can view what the customers are doing in real-time. I recommend this app to new businesses.

Tried multiple chatting apps over the years trying to find the best one. This is by far the easiest to use on both the customer and agent side.

We've been using Chatra for possibly 2 years by now, maybe more. I am so, so, happy with Chatra. I love a company that is constantly trying to make their service better (without changing the price...you know those companies really care about the service and their customers). I find that with most of the apps I own, I'll ask customer service "can it do this? can it do that?"...usually, the answer, as you probably already know from experience is "no, but you can submit a request for it to be added". With Chatra, that hasn't happened yet... I say "can it do this? can it do that?" and they say "yup, here's how. And yes, just like this". Seems like they're asking the questions of themselves before their customers can think up the questions, so the solutions are ready when the customer asks. To be honest, I hate spending more money on apps, but this one is a really good one. Thanks Chatra!

I have only just added it to my website so far amazing. As it’s just me as the staff I like that there is an app so if I don’t have my laptop on me I have it on my mobile. Good to know I can provide my customers support no matter where I am

Using this tool for 7 days now and i'm extremely satisfied! All messages in one place, great costumer support, great features.

Can I just start by saying I love this app? It's so helpful to be available to assist customers as they navigate your store. I highly recommend. And customer support is super helpful! Thank you

I've gone through several other chat apps form competing companies. With the other apps I would always have reliability / connection issues. With Chatra, I never have any problems! I've finally found a keeper for my chat App. It always connects on mobile and desktop and I never miss chats like I was when using competitors apps. I highly recommend Chatra! If I had one suggestion, it would be to make the anonymous names a bit different. A few times they were too close to a believable name and I mistakenly called them that name :). But overall Chatra is by far the best chat app that I've used and plan to stay for a while!

Very easy to set up and use, nice clean interface. Sometimes you just want a simple app and this does the trick. Good customer service if you have any questions. Can't fault it.

Let me save you some time. I have tried several chat apps, including FB chat apps. This app is LEVELS ahead of the rest. It's not even close. The options and capabilities and control of what you can do. The ease of use. The sleek professional look. And the customer service is on point! They send you emails with advice on how to use it and engage your customers. Good advice! I was reluctant because it wasn't a Facebook chat app. But I prefer this over a Facebook chat app 10 out of 10.

This app has got to be the best that I have used in my 6 months of online business experience. A little expensive for startups but to learn about your business and to understand what products attract customers more than the others, you will find all these learnings in here. My suggestion to the developers would be to take three types of plans with limited to full features at different prices to make it more affordable . Highly recommend it. Use the free version to understand how it works, it’ll meet your expectations .

AMAZING! I'm new to shopify so I didn't even know something like this could have existed. For now, I'm going to use the free version for a while, but as soon as I have enough sales and $ to spend on the paid version, I'm getting it. Thank you so much!

The app is fun and useful. I am glad I downloaded it tho hoping the free plan has more features Thank you! -JavaSistersVanilla

This chat app is excellent. Have tried a few others and they were either messy with no way to hide unavailable features, or pricey for a plan with not enough features. Chatra is really good.

Love it! Helped me manually convert so many sales. Highly recommend to anyone with a brand. Also a great way to get customer feedback.

This app is great, it's free and will definitely help you in taking a workload off of yourself with some common questions you get with your customers. All the best to everyone's respective businesses!

It's a great app and pretty easy to set uo and use, even though most of the features are in pro plan.

After installing the app, i couldn't see any more, videos on my product pages i hear music only (on mobile) videos getting black... Even now after removing the app i still have problems with some videos... i contacted shopify support, still resolving issue.. before that my site was perfect RUN AWAYYYYYYY!!!! I'm just waiting them to charge me in 10 days, i installed app today on 25/07/2020... If that happens...

Is a great app I recommended to try it out as i did. Customer service is great they help you really fast with any questions.

like it

We use the service at www.ichicc.com! I highly recommend it. One reason is you receive an alert when someone is on your website.

3oak Handcrafted creates and curates furniture and home goods. We immediately pivoted to e-commerce in the face of this pandemic by building ourselves a Shopify store. The integration between in-store and online is amazing. But we were not converting sales online, not a single one. We added Chatra and are now converting sales all over the United States. It's a game changer.

Best Live Chat app I've used so far. It's helpful to be able to see where on the store people are--even what they have in their shopping cart. It's a great time to let shoppers know you're available if they have questions. It's convenient to have the app on my phone and to be notified when someone is on the store no matter where I might be. Great tool for closing a sale.

It is great, good desing and also the support is great. 5 stars I don't have any complain about this App

This is a seriously good app. It is not only enabling us to respond to clients in no time, triggered chats are proven to be invaluable especially at the checkout stage. I imagine this will help us recover our abandoned carts significantly. It also gives us such a good insight about what our customers getting stuck at on our website and helps us improve the flow. It is simply brilliant, definitely recommended!

This app works flawlessly and is easy to use + customize messages. It's a great feature to add to any store. Customers will appreciate having a live chat option!